Would not use again. The customer service I experienced from the manager was unacceptable. Her attitude and behaviour was inexcusable, she came across as completely rude, arrogant, argumentative over my requests for my dog, judgmental and disrespectful to me. She dealt with me by phone and in person without any care or attention as a paying customer, on both occasions I experienced the same disgusting treatment. She seemed more interested in creating conflict and causing distress than reassuring me that my dog would receive the care I expected. On collecting the dog, the same women did not look me in the eye, nor offer feedback of my dog's stay, nor thank me for my business. Overall the customer service during my experience was lacking respect, politeness, care and attention. This member of staff lacked any competence in soft skills or customer care. I would not use this business again or recommend anyone to deal with them whilst under the existing management. read more