I could not disagree more with the unkind and negative review already submitted here. Simon and his wife go out of their way to be helpful and he is very knowledgeable about canine diets. If he was on the phone it would be because he was the only person in the shop at the time and trying to do several things at once. He very helpfully will deliver pet food to your home in the evening and works extremely hard. It is not a very well-lit shop, admittedly, but he has a huge range of stock. I think it is really important to support small local businesses and I have had nothing but positive experiences here over many years. read more