What a really cool place.! My husband's business is in the area and I'm so glad they put us in this…read morehotel well I don't know if you call it an estate or Castle somewhere in between. I did the high tea for the first time and it was a little disappointing they didn't come around and refresh our tea and it wasn't it wasn't all I've hoped it would be but oh well. The breakfasts were great by UK standards. The room was fine it was big. As with a lot of places in Europe that didn't have air conditioning and didn't have screens on the windows. We had called ahead and asked for sheets on the beds which we appreciated them doing I enjoyed exploring the grounds and the English Gardens. There were sheep nearby which I enjoyed walking to see. As a part of our room we were told we got an hour in the spa so in the US that means massage facial pedicure that's not what that means there. It meant that you got an hour in there pool jacuzzi area which I thought was very strange. And I figured if they were giving you a time like that that we'd have it all to ourselves not not at all nope nope nope nope. I've never been at a place that had a pool and a jacuzzi and they gave you only an hour that was really weird. But they did have a sauna and steam room also that counted in the meager hour that you were given. Personally I didn't like that policy. There's not a whole lot around that area so anything you go do you're spending quite a bit in transportation. But this is the nicest place in the area. A great place to have an event like a wedding. There's things around the facility that tell the history of the building which is interesting to read about it was a hospital and I think even a prison. But either way it is very well restored my husband's company thought about buying it for their headquarters and I'm glad they didn't because they wouldn't have did it justice. It needed a lot of money to make it gorgeous again.

Lovely building and bedroom very well appointed and comfortable. Food in the restaurant was very…read moregood except that there was very limited avay of vegetables, basically broccoli was the only veg on offer. Another annoyance was that the very expensive menu is printed in small print with poor contrast and the restaurant is dimly lit. It is best not to read the price of wine lest you faint due to the shock. This meant a torch was needed to read it. The swimming pool is excellent. Staff were good, breakfast was excellent.

Off to an awful start…read more We contacted the hotel before arrival to especially request soya milk for breakfast which they said they would provide, we arrived and no soya milk and more importantly not really any expressed concern that they hadn't provided any despite saying they would. Not off to a great start but still not the end of the world. So we then ask if there's any chance we can check out an hour later the next morning as we were going to a wedding and would arrive too early, the boy on reception said he'd ring and check, he then came back to us with "no it's company policy and the rooms are fully booked", very much a classic computer says no approach. We finally get to the average looking room and go to have a shower, the shower doesn't work. This wasn't low water pressure, personal preference or complicated knobs not working, this was no water is coming out not working. We ring reception and the same boy as before says he'll come look, he comes up to the room spends a couple of minutes in the bathroom turning the tap on and off, sighing and saying "for fuck sake" before announcing "it's not working but it's too late to do anything about it now". Again we state the obvious "okay but we need to wash so what are you going to do about it?" We ask to try a shower in another room, he says he will have to ring someone and goes off to call a manager who it seems clearly couldn't give a shit. He tells us we can try the room next door (despite earlier being told they were fully booked) but the shower in there is exactly the same and no water is coming out! Here we have to state the obvious that "Why are you renting rooms out when the showers do not work?" Or "How do you not know that the showers do not work?" We are told that no one else has complained (right....) So we ask to try another (note again that we were told they were fully booked!) and in this room the water is finally running but only ice cold. Once again we ring reception and ask why do none of the showers work and this time the boy gives the phone to a manager who says, wait for it, "It's too late to do anything". We ask them quite simply "would you pay for a room when you could not wash?" And at this point we are responded to with "uhhhhh" sounds until we hang up. We explained all this to the day staff the next morning who had had no message passed to them by the night staff about the shower not working at all. The manager apologised and said that the night manager had been off sick the night before. We explained we expected some compensation and fortunately were given a partial refund. Ended better than it started but I think some of the staff could really do with a lesson in customer service and the shower issues need to be addressed.

What a lovely, friendly place. We came upon this pub quite…read moreby accident and decided to stop for lunch. The menu is varied and very reasonably priced. The service was excellent, the food superb. Many thanks for a lovely lunch and we will certainly be coming back......

What a delightful place to stay! Clean, comfortable room with a great bed, large bathroom, lots of…read morestorage in a historic 350 year old building. Excellent restaurant with delicious and unique dishes. The vegetarian choices are especially delicious and most welcome. Great service, welcoming hosts and cozy atmosphere. Perfect and highly recommended.

This small family run hotel on the edge of the Cotswolds and on the route of The Cotswold Way for…read morewalkers. A small hotel with just 8 bedrooms of which are clean and a decent size. I was in room 3 which overlooks the Market Street (although no Market) and another local Public House. Nice plesant public areas including a recently refurbished restaurant which is relatively modern but still in-keeping with this old building. There is also a bar area where lots of the locals enjoy a wide selection of drinks including 4 cask ales, 4 draught lagers and Guinness, as well as a local Cider (Ashton Press). The Front of House Staff are all very friendly and accommodating namely Nicola, Emillia, AJ and Flo. The owner of the property is frequently on site and ensures everyone is made to feel at home (David). The food is good, many dishes cooked in-house and mostly 'to-order'. I couldn't find anything negative to say about this property and (I for one) will be back , they are gradually refurbishing the hotel and what has been done to date is nice and tastefull. Well worth a visit, the room rates are excellent, and includes freshly cooked breakfast to individually placed orders.

Upon check in, we were informed that our room was 'a bit of a walk' and did we want help with our…read morebags, "No thanks" we said, we can take a bit of a walk. She didn't inform us that our room was the furthest point in the hotel and we had to climb up and down many stairs to get there. It was hard work even getting to the room! I felt like I was in a game of Cluedo or at Faulty Towers or something. The building itself is old, beautiful and quaint, the welcome letter brags about having six acres of beautifully manicured gardens, however, the inside is far from beautiful, or manicured. I didn't expect the interior to have been *quite * so stuck in the dark ages. For example, the walls are in severe need of painting, there was black marks and scuffs on almost every wall in our room. The curtains need re-hung, they are ripped and falling off the curtain hooks. Our shower curtain is stained, with what, I'm not quite sure. The windows and mirrors were grubby and in need of a clean, the mirrors and frames have paint chipped off; the carpet is stained with something that looks like it had bleach in it and the boxed tissues are cheap, like that sandpaper-y public toilet toilet-paper. We got to the room and we both needed to check our emails (for work), however we couldn't get the internet to work on any device. No one answered our repeated calls to the front desk, so hubby had to walk back through the maze to be told there was no internet, there has never been internet and that essentially, we'd no chance. Later the same day, hubby asked another employee who told him the internet was broken and they'd had someone in trying to fix it for days. I've asked at reception both on the Thursday and Friday, if the internet had been fixed, the Thursday chap just said, "I don't know", the lass on Friday said the same, but I prodded, "Well is there anyone here who could find out?", her reply was, "yes, what is your room number and I'll call you when I've spoken to the manager" we left the hotel this morning and I'm still waiting for my phone call. There's no excuse for people not to return a phonecall. In spite of having a Mr and Mrs McMaster down on our room reservation, they're treating us like there's one person here, we've had one towel, our meal card has also only one guest noted on it - which is just lack of attention to the most basic of details. Our TV unit was about two-feet off the ground, meaning if you're lying in bed, you couldn't watch the TV as it wasn't high enough to see and was poorly placed so only one person in the bed could see it anyway. The bed itself was way too soft for our tastes - with a bad back, I like having a firm mattress. The pillows were exceptionally thin and even the two of them that you're given, doesn't come close to the thickness of one regular pillow - and again, they are super-soft. Waste of time if you ask me, it's like sleeping on a pack of cotton wool. You have to sign in and out of the gym before you use it, there's no remote for the TV so you can't turn it on and off without using the switch at the wall, the church bells have rung every day since we've been here, at least once and they're loud and annoying, the in-room tea and coffee selection doesn't have sweetener, hubby says the breakfast selection isn't the greatest or most impressive either and the in-room trouser press, which, again, looks as old as the hotel itself, is awful. We almost bought an ironing board and iron from Tesco, but instead hubby's been going to the office in wrinkled clothes. My final, and probably second largest complaint to the lack of internet (which, given my hubby was here on business, is quite a huge pain in the rear) is the lack of room service facilities. You can get breakfast delivered to your room, between the hours of 7am and 9am (for a £5 additional fee). You can get dinner delivered to your room between the hours of 7pm and 9pm (again for a fee), however there's no lunch, no snacks, no late-night food of any kind. Which, if, like me, you're staying there with no access to a car and in the hotel all day until your hubby comes back from the office - SUCKS. I've never been in a hotel that operates this way, I feel like I'm in the back of beyond. It's the 21st century, I'm not asking for Star Trek gadgets, but some basic amenities would be nice!! I wouldn't stay here again. Give me a premier inn any day!

I booked a weekend get away here for my wife and i the day after our wedding. I found the prices to…read morebe reasonable and service was great but the room turned out to be a standard room that was fairly basic. As it was a wedding get away we did recieve a free bottle of champagne and chocolates which was nice. We pre booked the meals as part of the stay which gives you upto £30 per head of the menu and the food was great. The hotel itself is a really nice old place with a lot of history that backs onto the canal which is great for an early morning walk. Over all a great place if you just want to good food, good service in style.