This particular hotel benefits from an atmosphere of peaceful relaxation. Each room seems to…read moreprovide a view of the surrounding countryside. The view from our room of the 18th hole of one of the site's two golf courses was very much appreciated, in addition to the view of the River Severn and the Severn Bridge. The room was spacious and quiet. In addition to the comfortable double bed we were provided with ample lighting, a large desk, a chest of drawers, side table (unfortunately found to be quite dusty), comfortable armchair placed to take advantage of the view (which I took full advantage of, relaxing with a book and a coffee first thing in the morning after my swim), several large and clean mirrors, and a bedside table each. The wardrobe with sliding doors contained several hangars, instructions on how to obtain dry cleaning services, an iron and board, a large electric fan, and a good-quality hairdryer. Above the chest of drawers and facing the bed was the large flat screen television, upon which a range of options were available (including the opportunity to purchase recently-released films). We were provided with a selection of tea and coffee in our room, along with a small but clean kettle. At one portion of each item per-guest we felt that we could have been spared having to contact reception in order obtain more. The bathroom provided high-quality facilities above the level of essential. So many hotels no longer have bathtubs, so the opportunity to enjoy a soak was very much appreciated. However, I cannot help but mention that a used bottle of complimentary body lotion was found behind the shower curtain. As neither of us are accustomed to feather pillows and prefer the support of a foam pillow. A quick call to reception and we had a couple of decent foam pillows sent up. The soft and spacious double bed, the comfortable temperature of the room, and the tranquillity of the surroundings made for a wholly restful night. The pool, although relatively small, was perfectly adequate for a few laps before breakfast. Both the sauna and steam room were clean and spacious. Although I didn't pay it a visit, the gym appeared to have plenty of modern equipment on offer in a pleasant atmosphere. The changing rooms were clean and provided secure digital lock mechanisms on spacious lockers, hairdryers, ample space in which to change and private facilities, and complementary toiletries. The breakfast buffet was fantastic in terms of the availability and quality of items. There is something to suit a great many tastes here and the staff seem only too happy to accommodate any special requests. I made the mistake of leaving behind a treasured jacket and was very pleased to find the facilities team had located it and dispatched it in the post to my home address.

Out of all of the hotels I stayed at on my recent UK trip, this was the best place. The hotel is an…read moreold castle, said to at one time housed the Crown Jewels. The front desk hostess was brilliant and remembered my name the entire time I was there. Anything I wanted, she made happen. I would definitely stay there again.

Thornbury Castle has potential, but doesn't live up to expectations. Inconsistency is a recurrent…read moretheme. We stayed there four nights and these were my observations. The "kitchen" seems to rule the roost here as almost every question is met with "let me check with "the kitchen." "The kitchen" must be an omnipotent presence because the staff usually has a bit of trepidation when going to ask "the kitchen" questions. They have a small selection of items on the dining room menu and the food is not excellent and any deviation from items on the menu are strictly frowned upon. The menu does not change from day to day. Luckily, you may order from the bar menu in the library. This menu does not change either, but it does break up the monotony. We tended to enjoy this food more, but service was slow and inconsistent . Breakfast is the better option when dining in the dining room. The staff for the most part seems to operate with little or no training. They NEVER filled the water glasses. That's your job. They NEVER poured the wine, again, that's your job. This hotel seems to lack strong leadership. We had two rooms. The Queen Elizabeth room has extremely low beams. If one is over 5'3", one WILL hit their heads. We had to go to the front desk for ice to put on head bumps more than once. The third floor is for the most fit as there is no lift. Yes, I know we were staying in a castle and it was not going to be perfect, but for the price one is paying here, you expect first class service. Having said all of that, the gardens in the back are lovely, the visage from the front lawn is beautiful and the staff, though poorly, trained are friendly. Liam in the library area was very friendly and helpful. They need to have a rotating menu. The options in the nearby town are few to dine. It is possible to have a rotating menu, we also stayed at other manor houses which had wonderful menus and well-trained staff this trip.

A trip to the UK didn't seem complete without finding a castle to visit. Much to my surprise, in my…read moresearch I was able to find a castle you could also stay at that was rated incredibly well, had dining packages, and historic ties. The rates per night were a bit steep, but I justified it because "how often do ya do something like this?" So we did a night with dinner and breakfast included. Getting to the castle wasn't too bad we rented a car and made the journey into town. Parking is available and I believe they also have a charging area for EV. We checked in and were taken to our room, Queen Margaret's room. The employee was kind and explained some of the amenities like the complimentary gin and the common areas of the castle. We changed and went to explore, there was a wedding the night we were there so I feel like our exploration was cut a bit short since areas were reserved for them. We noticed there was a scale available in the room, but it needed a new battery so we asked at the desk for a replacement and was informed it would be done at turndown service. After walking the gardens, we went for drinks and played some of the games available in the sitting room/lounge. It was a bit unclear as to how to get bar service or the other amenities advertised. Having done research before it felt like there were things to do but upon arrival it was hard to figure out what we were able to do. Dinner was excellent; while sitting in the lounge you're served some almonds/olives and canapés where you place your order and then you're brought back into the main dining room. There is plenty of food even without the formal 6 course meal but it really is a fancy experience and the food is true art. We made an assumption that turndown service would happen at dinner but upon returning to our room- 2 to 3 hours later, everything looked the same. The shower was incredible and the bed was nice. You're provided with a fan which was helpful. Breakfast was a bit disappointing after the dinner we had the previous night- not sure I would need that component again. At check out I was given the invoice for one of the wedding guests, we had to refund that amount and charge the costs for our room. Looking at my statement the charges aren't equal so that's mildly concerning as well. Overall, Thornbury was still a cool experience for the bragging rights of staying in Henry VIII's castle, but I don't think I need to do it again. I'd come for the dinner but maybe skip the overnight stay.

If you can get past the absolutely hideous 1960's tower block exterior then you might actually…read moreenjoy your stay here. It's located perfectly, with Bristol Coach Station literally 1 minute away and Broadmead and Cabot Circus 30 seconds away. And it's all for an insanely cheap price! Inside, the rooms are finished nicely with everything you would expect from a posh hotel. Rooms were spotless, and room service was very prompt and friendly. Receptionists seem to actually enjoy their job unlike most who are more interested in Facebook. They are very helpful in recommending touristy places to visit and how to get there. The phase 'never judge a book by it's cover' has never been so relevant.

As with all my experiences with Premier Inns, the room was clean and comfortable. Warm too. The…read morebathroom was spotless. Staff were very pleasant and helpful. The building itself uninspiring from the outside but, hey, you're not going to be looking at it when you're sleeping, eh? We didn't venture into the bar next door, so can't comment on that. It's very near the bus station, which was very handy for us arriving in from the airport. And handy enough for the rest of Bristol city centre. Recommended.

Nicest B& B ever, they were really nice to my kids as well. Would come back. Thanks for breakfast!read more

Wow! Where do I even start?…read more After a stressful time in the bus and getting wrong directions from the hire car GPS being out of date, arriving at this place made everything worthwhile. Firstly the place is incredibly classy and stylish, both inside and out. The place resembles a mansion. Then the room. Much larger than any I'd stayed in the UK up to that point and with fantastic central heating, couch and bay window. Then there are the many lovely lounge areas all through the facility as well as bar open long hours with Alfie providing first class help and service. Other staff worth highlighting are Alicia with her excellent attentive breakfast help. Lily and Shae at the front desk were both very helpful. In spite of a small issue, Shae went above and beyond to fix the issue even though it was late. This place is amazing value and I would recommend it highly to anyone visiting Bristol. Although it's a little out of the way, the extra effort in terms of car rental or Uber costs are more than worth it

This is a great value hotel. My room in the main house was very comfortable, if slightly dated…read more Good bed and pillows and a clean bathroom. I had no luck with the free wifi at all but my colleagues said it worked fine in other areas of the hotel so it must have been my room location having a weak signal. Breakfast was pretty good with plenty of hot and cold food to chose from. In comparison to prices at other hotels in the area (including budget ones) this hotel overall offers a good deal.

Stayed in one of the Hunters Lodges. Pricey but a great place to throw a party with sauna and hot…read moretub and open plan layout. Friendly drivers take you between lodges and main resort. Our family made good use of the pool, gym, golf and children's activities. Dined at Olive Tree restaurant but Deliveroo will deliver takeaway to the lodges as an alternative.

Now when you first enter there is obviously the wow factor and everything looks nice. But I think…read morethe biggest letdown is the Price, I stayed in one of the lodges,(lodge 6 to be exact) and it was over about £1,300 A NIGHT which is outrageous but I mean it is considered a 5 star resort however in the actual lodge it wasn't the best.:very small garden,dead flies on the bed,shower door was broken and filthy and even the power plug Exploded! However room service did come and help us replace it. But if it was a 5 star resort! Then it shouldn't have been broken in the first place! In the lodge and all around the hotel there are shuttles you can order (free of charge) to take you anywhere and I guess that is nice. Because it cost so much a night it won't really be possible to stay a long time which leads to the next problem. Because of all the other people staying there it is really difficult to get into activities because you have to book them a day in advance and the app is quite faulty and buggy to even get a chance to book it and because you can barely stay there long. I came into here expecting to experience the 5 star experience and that I would try do do every activity but the sheer lack of time that you stay there it is incredibly difficult to do 4 activities out of the tens of ones it has to offer! In the evenings you can go for a fancy meal but some of them are outrageously expensive! I came here on a family reunion and for our evening meal we went to a buffet called The Olive Tree. In the buffet section you have a wide variety of foods and if you want chips I would recommend you don't have them unless you want your mouth to be filled with potato that is basically uncooked! They were flopping about and so delicate they were all squished and broken in the actual tub. So as a conclusion I think I have enjoyed staying here but the other factors have brought it down it wasn't as unexpected for a 5 star resort.

Such a wonderful experience!…read more Although the food and setting was gorgeous, service felt unpretentious and wonderfully paced. The soundtrack for the afternoon was likewise; I think I expected some form of ambient trance and, this is not a joke, "Down in New Orleans" from Disney's "Princess and the Frog" played during our appetizer course (we thought this was hilarious and awesome). With regard to drinks, the seasonal Sorrel Daiquiri was my friend's favorite and the wine selection was very interesting with lots of English and Welsh options. I ordered off of the vegetarian menu and I didn't miss meat for a heartbeat--and, as a bonus, they grow, harvest, and serve a number of vegetables from their own property. It can feel like a financial investment, and it's certainly out of the way, but well worth it.

Stayed here in October 2015 with my husband as a special treat. He grew up in the area and had…read morewanted to return to try it - glad we did! A very warm welcome awaited us, and we were shown to our room where freshly-baked warm Welshcakes awaited us. I took a leisurely bath and got ready for our tasting menu dinner. The food was phenomenal - having eaten shortly beforehand at Tom Kitchin's in Edinburgh, aspects of this meal were even better. The canapes, the cocktails, the bread, the nice touch of the nettle macaron to send you off to bed - all amazing. The service was really exceptional, really fantastic. They were also happy to accommodate my dietary requirements and substitute dishes, which was great. The only downside to dinner was that the chef patron walked out of the kitchen and straight past us (and then back to kitchen) without greeting any of the diners - seemed a bit odd when he wasn't really that busy and there were only 4 of us. It didn't mar our enjoyment of the meal, but would have been an "icing on the cake" touch. The chap who was in charge of service was really brilliant - his recommendations were spot-on. The dining room is very small, only one other couple were dining at the same time of us - the atmosphere was a little weird as they appeared to have fallen out before dinner! But we had a great time, despite my partner having a terrible cold. We had a great night's sleep in the comfortable bed, and then breakfast next morning was another culinary triumph. I can't wait to go back soon!

What a really cool place.! My husband's business is in the area and I'm so glad they put us in this…read morehotel well I don't know if you call it an estate or Castle somewhere in between. I did the high tea for the first time and it was a little disappointing they didn't come around and refresh our tea and it wasn't it wasn't all I've hoped it would be but oh well. The breakfasts were great by UK standards. The room was fine it was big. As with a lot of places in Europe that didn't have air conditioning and didn't have screens on the windows. We had called ahead and asked for sheets on the beds which we appreciated them doing I enjoyed exploring the grounds and the English Gardens. There were sheep nearby which I enjoyed walking to see. As a part of our room we were told we got an hour in the spa so in the US that means massage facial pedicure that's not what that means there. It meant that you got an hour in there pool jacuzzi area which I thought was very strange. And I figured if they were giving you a time like that that we'd have it all to ourselves not not at all nope nope nope nope. I've never been at a place that had a pool and a jacuzzi and they gave you only an hour that was really weird. But they did have a sauna and steam room also that counted in the meager hour that you were given. Personally I didn't like that policy. There's not a whole lot around that area so anything you go do you're spending quite a bit in transportation. But this is the nicest place in the area. A great place to have an event like a wedding. There's things around the facility that tell the history of the building which is interesting to read about it was a hospital and I think even a prison. But either way it is very well restored my husband's company thought about buying it for their headquarters and I'm glad they didn't because they wouldn't have did it justice. It needed a lot of money to make it gorgeous again.

Lovely building and bedroom very well appointed and comfortable. Food in the restaurant was very…read moregood except that there was very limited avay of vegetables, basically broccoli was the only veg on offer. Another annoyance was that the very expensive menu is printed in small print with poor contrast and the restaurant is dimly lit. It is best not to read the price of wine lest you faint due to the shock. This meant a torch was needed to read it. The swimming pool is excellent. Staff were good, breakfast was excellent.