Absolutely wonderful! The staff are polite and work through your issues with you (fear of needles, billing) and the physicians actually listen and work to get to your issues. I can't express just how thankful I am. way to go above and beyond OAC - Enid read more

While the medical staff at the Enid office are fantastic (I love Sylvie!!), the office staff, in particular the billing department, are completely unorganized and uncooperative. I have had my account "locked" for non-payment, when, in fact, there has never been an appointment that I did not pay my copay BEFORE being allowed to sit in the waiting room. I payed a bill they said I owed on 2/28/25, received a receipt for the payment via email (from their billing dept.), but they still say I didn't pay. I was supposed to have been enrolled into a program to help pay for my infusions that began in June 2024, but the office never filed the paperwork. In December 2024, I filled out the paperwork a second time and it still was not dealt with until I was "locked out" for non-payment, not allowed to get infusions, see the doctor or get refills. That took an hour on the phone with their billing department in their office before they figured out they had not filed the paperwork yet again!! Now they are telling me I owe a copay for an appointment on 9/20/24...I did not have an appointment on 9/20/24. Meantime, I still cannot see the doctor, get refills done, etc., and I am currently sitting in a flare, all because of their lack of organization. read more

INCOMPETENT STAFF THAT THREATENS YOU WHEN THEY MESS UP!!! CAN ONLY IMAGINE HOW BAD THE ACTUAL DOTOR IS HIRING SUCH WORTHLESS POS TO ATTACK PEOPLE FOR THEIR SCREW UPS!!!! 2 months ago an appointment was set for tomorrow. Forms were to be mailed to me to be filled out to save them time. If the forms needed to be returned they STATED THEY WOULD SEND A SECOND ENVELOPE otherwise just bring them in. On the 3rd try this idiot finally was able to mail the forms to the correct address! Yes 3 attempts to mail forms 2.8 miles. Then the day before the appointment I get a call at 445 pm when they call at 5 pm. Wanting to know if I mailed the forms back. 60 days and you wait until 15 minutes before you close to call me for the forms you stated to bring in if a provided envelope was not with the forms. No envelope so NO IT WAS NOT MAILED OUT!!!! AS PER YOUR STATEMENT TO BRING THEM IN IF NO ENVELOPE ATTACHED!!! So instead of calling a few days before or even earlier when I could have driven them over and dropped them off YOU TELL ME BECAUSE YOU SCREWED UP THAT MY TIME WITH THE DOCTOR WILL BE CUT IN HALF OR MORE DEPENDING ON HOW SLOW HER STUPID LAZZY @ZZ TYPES THEM IN! So I get screwed over due to a worthless POS not doing her job properly!!!! read more