I have been here a handful of times and have always loved the service and staff. I went again expecting the same service, and I left very unhappy. I did an overnight ride with 3 other people. We all had previous riding experience except for one person. They did not go over instructions on how to properly ride the horse for the individual in my party that has never rode a horse before. They literally just threw us on the horses and off we went. This is prevalent because during the ride, we met another group of riders and our inexperienced rider did not know how to guide the horse back on course without following the other group and our guide just looked at us hoping that we could figure it out. Of course, my group laughed about it later and we brushed it off because in hectic times, it can be difficult to backtrack and help.. WE GET IT. But then when we got to camp, I was expecting that we would be able to ride the horses independently. (Which I understand that may not happen and I wouldn't have been so upset if I wasn't already told before hand that we could do it.) we paid $800 for an overnight stay, and I was not impressed. I'm not sure if because our guide was soft spoken and didn't want to seem rude, but they didn't help start a fire, we had to start our own fire, for both the evening and breakfast. They gave us horses that bucked, and thank God that the rider who got a bucking horse had previously worked on a ranch and knows the way around horses because they put EVERYONE ON THESE HORSES. The rider handled it with grace, and our guide said "yeah, he bucks because of horseflies." UMM.. WHAT?! On the ride back, the inexperienced rider was so uncomfortable that they decided to ride back to camp in a vehicle, and because our guide was not feeling well (which I completely understand, you can't control sickness) we had a 13 YEAR OLD CHILD guiding us back to camp (which again, I'm not mad, the 13 seemed to have more horse experience than our guide, but it's the fact that horses are animals, they have a mind of their own, how can a company expect a child to contain a 1,000-1,800 pound horse? Not only that, but there were 2 other people in the vehicle who took our inexperienced rider to camp and not one of them offered to get out and help lead or ride the horse that the inexperienced rider had left behind. The 13 year old guide was a little weary to lead the horse back and rightfully so.. SO WE LEAD THE HORSE BACK. Yep, we paid $800 to guide ourselves and lead a horse. Eventually the rider that had worked on the ranch began to trot with the TWO HORSES HE HAD because the horses were biting each other and had so much energy that he had no choice but to try to relieve some energy from the horses. When we got back to camp. Of course a rude employee (I'll leave her name out for courtesy, but she is not at all nice) gave us the very explicit run down on how they don't have insurance and we can't "run the horses" but again, WE SHOULDN'T HAVE TO, the horses should be trained to not do that, to not buck. And then she proceeded to say that the rider should have let the horse buck him off and he should get back on..... I was so disappointed because this was a birthday trip for me and 800$ was spend on nothing in my opinion. I wanted my money back so bad, but by the end of the trip I just wanted to leave, and I am sure even if I tried I would not get a refund. I wasn't going to say anything, but I still had many feeling about how me and my friends were treated. read more