The lack of courtesy, professionalism and general human decency that I experienced at OK Tire on Regent is beyond my understanding.
I booked an appointment on Friday to get my winter tires put on for the following Tuesday. The guy took my information over the phone and told me to come in for a morning appointment. Skip to Tuesday. I got to OK Tire around 8am, just after they opened. I was told that they didn't have an appointment scheduled for me and that I would have to leave my car there for the whole day and they'd get to it when they could.
I got a call around 3pm from them telling me that they snapped my lug nuts for my back tires in half while trying to take them out and that they were stuck in the studs. The guy I talked to said that they would have to drill out the broken lug nut and that it would be $150 per hour, per tire. To fix their mistake?! The lug nuts on my tires were new. They were just put on my summer tires last season. There was no rust. They were in good condition.
I went to get my car around 4:15pm. I sat around and waited to get my car back until 5:15pm(15 minutes after close), only for them to tell me that they weren't going to have it fixed that night and they were giving me a "courtesy" car.
Today(Wednesday), I tried to get into the "courtesy" car after work to go pick up my car from OK Tire. First the key fob wouldn't unlock the door, so I used the key to get in. Then the engine wouldn't turn on. I was on the other side of the city. I called OK Tire and they had me call a tow truck. What a joke.
I eventually got to OK Tire before they closed. There was a bigger guy with dark hair at the counter that I talked to first. He told me my total was $550. On what should have been a $50 tire change. I told him that I was comfortable paying for their mistake but that obviously I was going to pay for what I went in there for, getting my winter tires on. He went and got a younger guy with long blonde hair. I was explaining to him that it doesn't make sense for me to pay for something that THEY broke. All he wanted to do was argue. Then the OWNER stepped in. Middle aged guy with glasses. He told me that I was being unreasonable and that he has to pay his guys for the labor. He said that since it's my car, fixes are my responsibility. Which is obviously true, except in this case, since THEY BROKE my lug nuts. They refused to take any responsibility. He said he would cut my total in half and charge me $320. Wow, so generous!! After being insulted and arguing for 25 minutes, I had enough.
3 men against 1 women. PATHETIC. Absolutely worst customer service I've ever experienced. I'm disgusted by how anyone there can justify this, start to finish, horrible experience. SAVE YOURSELF TIME AND MONEY AND GO LITERALLY ANYWHERE ELSE!! read more
