Update -- Due to the extremely stressful situation I had with OK Tire and having one new tire and three used tires, I contacted both the store and head office. The store I contacted via text as per their website (because it was after hours). And the head office I contacted via email. In both cases I did not receive a response. Eventually, I received a phone call from a regional manager who wanted to know the details of what happened so he could try to fix it. I actually think he contacted me because of either this review, or the same review I wrote on Google, as opposed to the emails I sent.
The regional manager visited the Hinton store to discuss the situation. They worked out two possible solutions. Solution 1 was that the store would take back the tire they sold me for a full refund, but I had to drive it out to Hinton. Solution 2 was that they would sell me 3 additional tires -- of the exact same brand, size, etc. -- for a deeply discounted price and free installation. And in this case, they would send the tires to an OK Tire in Edmonton to be installed on my car. Solution 1 would need to happen sometime soon, but Solution 2 wouldn't need to happen until the fall.
The regional manager called me and told me about the solutions, and then I spoke with the store manager. It was at this point that I learned the stores didn't even know a text phone number was being provided on their websites and that the head office had set this up without informing them -- therefore, he had no idea there was a different number that I was trying to text.
In the end, I'm sort of between a rock and a hard place. I can't keep the one new tire without replacing the other three. And I can't buy one new matching tire, as it won't have the same tread depth. So, I sort of need three additional tires to match the one new one. Because of this, I'm going to purchase the three additional tires from OK Tire and have them installed in Edmonton. It's the cheapest and most convenient option. But, because none of this is happening until the fall, I've only upgraded my rating to 3 stars. If everything goes well, I'll update to 5 stars in the fall. read more