Since there was no listing for the Griffith's owned Quick Lane oil change shop, i've decided to include it here.
A simple brake change for an import car resulted in 2 re-scheduled appointments and me having to get the fairly common pads and tires from Canadian Tire on my own before dropping off the vehicle to Quick Lane for installing.
5 hours later and $500 poorer, they were installed while the additional muffler issue was forgotten. They billed 4 shop hours to replace pads and rotors? The pads and rotors that I previously paid for and delivered? What a rip-off and terrible customer service.
For due diligence I obtained quotes from OK Tire, Canadian Tire and Bourne Auto who all quoted 2-2.5 hours shop hours.
To top it off, it is clear that they don't want my continued business. The summer tires are completely worn and in need of replacing but they couldn't care less about offering top level service. There was no brake report (fluids, line condition etc.) and no overall safety check (tire wear, psi etc.)
Gone are the days when reputation and customer care mattered. I will be taking my business elsewhere and giving top level advice to friends and family to stay away from Griffith's owned businesses. read more