Came to pick up stuff for someone else so I didn't realize it would be multiple heavy items and the…read morestaff did not offer to help a single time. I had to make multiple trips across the road as I came alone and could only lift 1 item at a time and they just ignored my presence whenever I came back to grab the rest of the stuff. Edit: I can confirm they asked me where I parked however it was just that and was not offered help carrying items. They just asked if I had parked close by and I responded with that I parked somewhat close across the street and the conversation ended there. I do apologize for the lateness on picking up the order however I was not aware of the order until yesterday when I was asked to pick it up.

I love this place! If you like shopping at Homegoods and for kitchen stuff you'll love this place…read more I bought all my wooden spoons here and they have the cutest containers for salt and pepper! Everything is priced pretty well and sometimes they have sales.

10-Week Update: It…read morehas now been 10 weeks since delivery, and nothing has been resolved. Despite repeated attempts to work with Designers Furniture Resource, I have been left with a sofa sleeper that is uncomfortable, poorly constructed, and, in my opinion, a complete lemon. There has been no meaningful solution, no opportunity to return the defective product, and no refund for what was nearly a $3,000 purchase. What has been most disappointing is not just the quality of the furniture, but the lack of accountability and customer service after the sale. Temporary fixes were discussed, but the underlying problems with the product remain, leaving me stuck with an expensive piece of furniture that does not perform as advertised. I wanted to support a local design retailer, but this has turned into one of the most disappointing purchases I've made. Based on my experience, I cannot recommend this business and would strongly encourage prospective buyers to think carefully before spending their money here.

I shop here all the time. I would give this place a five star plus, plus plus, if I could. The…read morefurniture is well made, beautiful designs. Prices are reasonable. Two sisters own the place and they are both supper helpful. They have great taste in helping you decorated your place. I highly recomend the place. It is a real find.

I am a frequent customer at West Elm in Santa Monica, and until yesterday, I had always enjoyed my…read moreshopping experiences. Unfortunately, my most recent visit was the complete opposite. When the General Manager, Josh Marty, stepped in to assist, the experience quickly became uncomfortable. Rather than providing helpful customer service, he was dismissive, rude, and made me feel like asking for assistance was an inconvenience. As a loyal customer, I did not deserve to be treated with such a degrading attitude. What was even more concerning was witnessing the way he interacted with his own employees. In front of customers, he repeatedly spoke to his team in a belittling and disrespectful manner. The employees remained professional, kind, and eager to help despite the way they were being treated. It was genuinely upsetting to watch. A General Manager should set the standard for professionalism, communication, and customer service. Unfortunately, this interaction reflected the opposite. His behavior created an uncomfortable environment not only for me but also for the other customers nearby. I sincerely hope West Elm addresses this matter. The employees I encountered deserve far better leadership, and customers deserve to feel welcomed and respected when they shop.

Good designs but absolutely poor operations team. We were promised delivery on a specific date, for…read morea window for a table and 8 chairs. We sold off our old table and benches to make room, and then last minute we get a call that the delivery is cancelled. New timeline is 2 months later, WTF? After being on the phone for 45 minutes, they offered part of the delivery. What do we do with 8 dining chairs and no table? No compensation and no supervisor over the weekend. West Elm has declined so much we will never be ordering from them again. Buyer beware and be mindful that you can never rely on them until you actually get the physical delivery.

This post is a few weeks late but so well deserved I was…read morelooking for a day bed that didnt look like a day bed and stumbled upon one that PB had I was trying to make a purchase online but figured I should head in store to really check to make sure I like the item I was buying Upon looking up reviews I almost shied away because the reviews were so off putting But I can honestly say my experience so far has been nothing but great I walked in and the store was a bit busy given the holiday season, I made my way upstairs to the design table to look at swatches and colors for the daybed I was looking to purchase Not more than 5 minutes in I was asked if I needed help by a sales rep who was in the middle of helping another customer I told her my reasoning for being there and She called on another associate to help me Tony was great, super patient and helped me pick out a color and swatch that was at their lowest price point for a high performance fabric A little nervous they didnt have the swatch in house as the daybed, color and material was newer but I think I made the right decision with Tony's help Super excited for my daybed to be delivered Thanks a lot PB, SaMo

The staff explanation was unclear, and she almost gave me the wrong item without checking inside…read morethe package. Even though I asked to check inside. She didn't. *She told me the product was sold out, but | later found it was actually available in the store. *She also said that the display items couldn't be sold because they were for decoration only. On top of that, they told me to order online and pay for shipping instead. There were three of the same items in the store, yet they refused to sell me one - which makes no sense. It seems like they lack product knowledge and proper training. I will never go there again.

I used to shop all the time at their previous Santa Monica location on Lincoln and then they…read morerelocated to Montana to an absolutely beautiful store. They're constantly changing up their inventory and they have a really great mix of plants and pots, furniture, books, classic vinyl, candles, and knickknacks galore. Owner Anton and his wife Lina are super cool, and the no matter what day you go in Myrene or Veronica or any of the other staff are always there to go above and betond. I have lots of things from them in my house and will continue to go back. Here's my latest addition.

My go to for all things beautiful. Anything you get here will only add/enhance any home looking to…read moregive it more character, with love from desert artists. With a good selection of indoor and outdoor furniture and home goods, and some jewelry, this is always a must stop when we drive through Yucca.

Really lovely assortment of interesting things from local artists. Owner is also very helpful.read more

Don't miss out on this gem of a store. Fantastic curation of furniture, pottery, lamps and moreread more

This is the store that has all the furniture you see on those interior design shows on TV when they…read morere-do some couple's house ...they walk in to see what Jeff Lewis or Nate Berkus did and they open their eyes...and start SCREAMING and JUMPING UP AND DOWN like toddlers at a Wiggles show. just wrap this showroom up and ship it.

Really well curated store for unique home decor. It was genuinely interesting walking throughout…read morethe whole store. Things can be pricey.. But you invest in the uniqueness of something special. Would love to come back when redecorating a new space, or looking for a gift for someone.

It's actually ten out of ten. My most favorite store in the entire world. Oh God, how I wish I…read morecould make them move out and live in this place. A must-go and not only if you are in the immediate area. Perfect if you are looking for a gift for someone who "already has everything". And yes, I would definitely make a 30+ min detour just to shop here (mandatory in my rating scheme) - and I did. Many times. Take your time - breath in - and enjoy!

Two salespeople behind the counter and didn't bother to greet us so we left. Bummer. The…read moremerchandise is really nice but I don't spend where ignored.