Terrible service. The bus drivers are nice but I had to call the phone number and Frank and Rebecca…read morewas very rude and yelled and hung up on me. All because I wanted to know for sure if the bus was coming because it was 10 mins late, which was fine but i just needed to know if they was coming or not. So I could know if I was gonna be able to make it to my doctor's office for an appointment. They both hung up on me and yelled at me once I called back and asked for their supervisor. Rebecca called me a liar and was very disturbing to talk to. Very nasty person, both of them

Quality care. Great service. Attentive to detail and safety in a professional manner…read more Would use again of needed.

From the owner: We provide safe, dependable and timely transportation with exceptional customer service. Our…read moredrivers are trained and certified to ensure that each customer is treated with care and respect.

Go to Enterprise instead!!!!!! This location has horrible service from the Store manager himself…read more We were Visiting from out of town and needed a rental car last minute. We called the one 800 Hertz number To reserve a car. When we arrive to the location to pick up the car he said they had none that were available to rent. A gentleman walked in right behind us to return a car early so they told us that we were able to get one but we had to wait because it needed an oil change. They were going to call me to let me know when it was done. After a few hours I heard nothing back from them and decided to call myself. The gentleman on the phone was the store manager again and he was so rude and told us that he thinks that we have to cancel. And told me that I can get an Uber. There were a lot of other rude comments that he made to us also. He is not a good representative of this company.

I have used this group several times and very satisfied with the service and cars. Even today, I…read morepreviously set up a time to pick up my car and like life a change in plans. I called, talked to Dave, to get my car earlier. They are a small group so didn't get my hopes up. Dave said no problem. Color me happy.

Was very pleasant and fun to talk to. He was also on time and to add, the car was clean and…read morecomfortable!

Nicole was fabulous taking us to and from Ann Wilson at Norton center for the Arts. What a Great…read moreEvening.

We are just now packing our bags and are off tomorrow morning. What an amazing trip. We booked…read morethrough Kennedy Coaches and had the most wonderful driver, Kevin Finn. Trust me if you want the best of the best Kevin is your man. We have had many events around the globe but I gotta say this one was very special. Kev knew how to avoid the mob and get us up the Cliffs of Moher to a private parking spot. We were whisked away to so many locations only to end up in the front row, Trinity College, Book of Kells, Killarney, the Ring of Kerry just to name a few. Kevin even got us into a Michelin (nod) 5 Star restaurant named Kai in Galway, unbelievable. You simply can not match this. Look no further, Kennedy and Kevin Finn is all you need to know.

An absolutely solid company. Ted Kennedy is truly a perfect gentleman. Great family owned company.read more

Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

A lot of people dis Lextran, but while I'm only an occasional rider I've been quite pleased with…read moretheir overall service. The buses are nearly all late models with many Gillig buses sporting hydraulic decks than can be lowered to meet the curb and they're also kept relatively clean as far as public transportation vehicles go. In my experience the service runs mostly within 5-10 minutes of schedule and thanks to their fancy GPS tracking system you can get an up-to-the-minute ETA for the next bus by calling their automated response system (859-253-4636) and entering the stop number printed on the sign at each bus stop. Lextran bus fares are among the cheapest in the country, too: $1 regular adult fare with free unlimited transfers, $3 for an unlimited daypass or $30 for an entire month of unlimited rides. They also offer discounted fares with applicable ID for students, children under 18 (kids 6 and under ride free with an adult), senior citizens, people with disabilities and Medicare cardholders. They also currently offer a $15 prepaid pass good for 20 rides with no expiration date, which is great for the occasional rider like me. The biggest drawback to riding Lextran is it only runs inside the Lexington city limits despite being part of the Lexington-Fayette Urban County Government (sorry about your luck, Fayette Countians outside Lexington proper). They also discontinued service to Nicholasville in neighboring Jessamine County on Nov. 1, 2014; the Blue Grass Community Action Partnership offers a "JessLex" service, but it's not nearly as convenient and costs more ($5 round-trip as of January 2015). Another annoyance is you can only pay with cash on board the buses, although at least you can purchase an unlimited daypass from any driver. If you'd like to pay with a credit or debit card and need the full range of available pass options, you either have to go to the Transit Center hub on Vine Street, Lextran's administrative office on West Loudon Avenue or order online via PayPal (gag) and have the pass mailed to your PayPal-confirmed address. Area Kroger stores sell the 30-day unlimited passes, but nothing else. A $75 student "Class Pass" (good for one academic year) can be purchased at Kennedy Bookstore on South Limestone, University of Kentucky Parking Structure 5 (409 S. Limestone) and UK Parking Structure 6 (721 Press Ave., at Virginia Avenue), but those are the only options available at those locations. Lextran recently unveiled a new official mobile app for Android that I haven't tried yet, but to my knowledge they don't offer a comparable iOS app (which is pretty lame since Lexington has an Apple store). The app doesn't appear to offer more than simple schedule information, though. Perhaps it will become more robust over time, but I doubt it since they used a turnkey third-party solution instead of developing their own custom app from scratch. Considering the quality of UK's computer science department, that's also lame. If you want limo service, call a limo. If you're made of money, have to be somewhere as soon as possible and don't have a car, call a cab or Uber. If you can figure out the looping routes (which all start and end at the Transit Center) and have at least a somewhat flexible schedule, don't have unreasonable expectations for a mass transit system and want to save money on transportation while also getting that warm, fuzzy feeling that comes from helping the environment a bit, give Lextran a try. But don't expect stellar customer service from the window attendants at the Transit Center. The drivers are almost all at least reasonably friendly, but the TC reps locked away behind glass seem to range from disinterested and aloof at best to sometimes downright rude.

I gave a one star because there is no options for zero stars. This service is soo unreliable,…read morethey're always late, the app is horrible and works at a bare minimum. The app will tell you the bus left 5 mins ago, yet you're sitting physically on the bus that has not gone anywhere. Or the bus NEVER came. The customer service at the Transit station is not a service at all. The people working there are rude and could careless about you as an individual or their job. Whomever rates this service as good is lying. It's unprofessional and unpleasant!!!

Called in the morning for a pick up that afternoon. Service was friendly, on time and affordable…read more Definitely recommend!!

Not a good service I was turned down because I asked how long I have to wait. At one time I waited…read morefor two hours to pick me up and about three hours to pick me up they don't want to wear a mask I do. I guess because I'm gay or bi

We were in town for the Derby and Angie was a saint all weekend, with rides to and from the airport…read moreand the derby. Super friendly, reliable, accommodating, and reasonably priced. Great experience overall.

My wife and I flew down from Alaska to tour distilleries around Bardstown. I called Bardstown Taxi…read morea week out and asked if they could take us to Jim Beam which was an hour from our hotel. She told us Angie would be our driver for the day. Angie picked us up with a smile right on time. Angie grew up in the area and told us great family stories about growing up here and even made fantastic recommendations for places to eat. We had an amazing day and will ask for Angie next time we come to town!

Called to get a cab to go to work at 17:10 and was told be at location in 30 mins. 18:00 no cab…read more Called and was told only had one driver and he was behind schedule. Wish I knew this ahead of time to either call another company or called 1 hour earlier.

This is by far is the worst cab service on the face of the earth! Let's just look past the outside…read moreappearance of the actual car itself and begin with the cleanliness of the car. Negative 5 of 5. The stains on every inch of the interior along with the pungent odor of mildew & years of cigarette smoke was literally nauseating. And not to my surprise, the driver smoked not 1 but 2 cigarettes on a 35 minute fair to the airport. He seemed like a nice guy but this was just unacceptable. And to top it off. He was pushing 105+ in a Toyota Corolla multiple times swerving in and out of traffic. Besides all of that we only almost wrecked once because he was trying to light his cigarette.