December 19th, 2025…read more Greyhound has truly gone to the dogs! COMPLAINT Columbus to Cincinnati BSC-11 was an hour late. Greyhound did NOT provide a delay notice to myself and the rest of the customers. I spent 45 minutes on the phone trying to reach Greyhound, finally I reached Customer service, a woman with language challenges answered and told me she could NOT track the bus! This is totally unprofessional and negligent. We were waiting in subfreezing temperatures. When the driver finally arrived, a plump, middle aged red haired woman. I confronted her about the negligence of Greyhound, she said it was their responsibility to follow up with the customer. When I boarded the bus I and other customers complained of Greyhound horrendous service and the consequences of the hour delay.The driver got on the speaker and threatened to put me off the bus for my complaints. The late bus made another stop back at the Wilson Road hub to change buses. The bus was not ready and a brunette woman had us waiting in the cold. This made me more upset, so I approached her and told her she needed to get us on the bus because it was cold! They already made us wait an hour, there was no excuse to make us wait longer. After we boarded the bus the brunette woman pointed me out and security asked my to exit bus. I ask why I was being asked to leave the bus. All he could say is, "The driver wants you off the bus" but he couldn't tell me why. I remained on the bus, then the police came on the bus, forcefully removed me from the bus. I was arrested and booked for trespassing. I was booked , went to jail and missed my return trip to Kalamazoo, Michigan. My complaint is targeting the Mound street bus driver who initiated the complaint with the police. Both Greyhound and Beacon Buses were at fault for being an hour late, negligent for losing tracking on the bus, and poorly trained bus driver who couldn't manage her emotions and diffuse conflict with diplomacy.

Ugh, why is this now only a transfer station? And more importantly, I don't think an old gas…read morestation makes a good bus stop.

Okay, why does this terminal even still exist if it's no longer even used for busses? Yet the GP…read morecan still enter it for some reason. There's a restroom, and vending machines that don't even work properly, and that's it.

Appalling. Deplorable. Shameful. This terminal, in addition to serving local COTA buses, is a…read moredrop off and/or transfer point for several interstate buses, such as Greyhound, Baron's, Miller Transportation, both of which contract with Greyhound to provide more connections. It was my transfer point for a Greyhound trip from Greenville, SC to Buffalo, NY. I arrived on a beautiful Baron's bus... at 4 A.M. on Monday November 21, 2022. My bus to Cleveland, the next transfer point, was scheduled for 6 A.M. The Baron's driver "warned" us (though I did not at the time realize it was a warning) that we would be indoors, that there would be security and we would be safe enough, but that there were no services. She failed to mention that restrooms are considered a "service." There were three portapotties. There was a larger portapottie for handicapped, but that was locked and out of order. There were no vending machines. I saw zero security until 8 A.M., which must be when the security shift starts. The temperature in Columbus that morning was about 22 degrees F. The temperature in the garage could not have been over 45. My 6 A.M. bus never came. I was not able to leave until a Greyhound bus came at 8 A.M. I am 76. There were other elderly passengers there, but also a few people with young children, including an infant and some toddlers. The portapotties smelled so bad within 5 feet of them, that only the desperate would dare open a door to one. Around 7:30 A.M. a truck drove in with 2 supposedly empty portapotties. I can't imagine which of the full potties the driver would choose to leave behind, what his instructions might possibly be. I used to live in Ohio: Warrensville Heights, Toledo, Maumee. I have visited Columbus and other cities. I have traveled through Cincinnati and Columbus many times via Greyhound. But not for several years. Columbus used to have a very nice, clean, real terminal; with vending and/or food service, and with real restrooms; so did Cincinnati. A fellow passenger told me that the Cincinnati terminal is worse than the one in Columbus. I find that hard to believe. COTA stands for Central Ohio Transit Authority. All of Central Ohio should be ashamed that this garage is what people from other states are subjected to when traveling by bus. That this garage represents the city of Columbus to the many travelers passing through. The stink remains even now, a whole week later, as does the bone-chilling cold -- inside. There were a couple of ceiling heaters, but no fans to direct the heat downward. (pssst COTA: warm air rises.) Yes, there was a small lighted booth with two employees who could answer questions, or try, about late or missing buses. They were also able to apologize for the portapotties. For over 50 years, I have loved traveling this great country by bus and by train, and by car. My Buffalo to Greenville was done by Amtrak. Perhaps my review of this terminal would be better directed at Greyhound, but Greyhound has so many problems it seems, that any complaint would be sent to the bottom of the pile. But that the city of Columbus, the capital city of Ohio, should be seen represented by this terminal by so many people who have never been there before and may never again, saddens me. A week ago, when I was there, I was disgusted. Now I'm just saddened.

was in a situation where I needed a taxi but could only use cash. My father called me home in an…read moreemergency and was going to pay for the taxi once I arrived. Well they want payment upfront, which I thought there was some kind of meter in a taxi. Maybe that's old school? I don't know. This isn't Uber or Lyft. How would you know how much before the trip. I explained the situation to the driver and he said it would be fine, that I would remain in the car until someone came out to pay. He even called me back to confirm that I explained the process to my dad which I confirmed that I did. When the driver pulled up and saw me, he immediately changed his mind, told me not to get in and refused the ride. I understand that it's not the usual policy to receive payment at the destination, but they had suggested the alternative way then completely flipped the script and with the attitude of someone who had been wronged. I can only speculate there's an anti-African American bias at play as we had spoke on the phone twice before his arrival and he had agreed to the alternative that he himself suggested. But upon seeing me immediately changed his mind. He was actually charging double of what it would normally cost. We were willing to pay it. He took the job and then upon seeing me became very abrasive argumentative and disrespectful. If you don't respect the population that you make money from, you don't deserve our money. Do not use this company.

I call this taxi service when I need a ride. They are reliable with no hassle service. A+read more

Taxi ran me and another car off the road. Then slammed on hid brakes to where I0 almost hit him…read more Then swerved off the road, sped up and cut another car off just to slam on his brakes again. ​

Wow. Wow wow. At 12:15 I call for a taxi from UD to…read moreDowntown, 2.4 miles. I'm not in any rush, and the dispatcher on the phone says around 1pm. Sounds good. I don't ask how much, as I've done the same trip to Avis downtown and its been $7 or $8 for the last few years. Fast forward to 1pm. Driver calls me. Asks if the street is a road or avenue and GPS can't find it. I clarify the address. He says "$15, ok?". I tell him that sounds high. There is no meter so its all a game here. We settle on $10. He says he's nearby and will be there "soon". 15 minutes go by, he calls me again. He can't find the house. He repeatedly says he cannot get there because of construction. I give him turn by turn to get around the road that's been blocked for 2 months. He says he can't find it in GPS. And asks how far away it is. I tell him to not worry about it and I'll find someone else. These folks, both the dispatcher and driver, are either really incompetent and can't find addresses, or they just don't want $10 fares. In the time he was arguing, he could have driven me down there. Its 8 minutes.

Went to their website to book a one way transport to the airport and was informed that they no…read morelonger handle transportation when their website clearly shows that you can just book on line and click a "Pay Now" button. Good thing I called first. Probably would have had a hard time getting my money back. I told the guy he should update his website if he's no longer providing this service and he said "Oh well it only happened in the last month". So what! Then it should have been taken down immediately. Sketchy....

From the owner: We provide door to door transportation based in the Mansfield, area. We are a economy long…read moredistance transportation provider, taking people to the airports, bus stations, train stations, and other various destinations. No distance is too far for our personalized service! Need to go out of state, or across the country? We can do that! All drivers have passed an FBI background check, a drug screen, and undergone a driving test before coming on board. Our drivers also are certified in first aid! Need a ride outside of the hours listed? We can accommodate you with advance notice! Want to go to a bunch of garage sales, but don't want to deal with the headache of driving while looking for deals? Let us do the driving for you! We can also assist you with your next vacation1

They are awful! Liars too. My terminally ill brother has a regularly scheduled pickup from…read moredialysis three days a week. He is blind and crippled. They are always at least 20 to 30 min. late! He's dizzy, needs to eat and they do not care! At all!

They are piss poor. I called for a cab and the person on the phone was so worried about if I was a…read moreprevious person based on my address instead of taking my information correctly and I waited 20 min and the guy wasn't there to pick me up. I called and another person who picked up the phone said it'd be an hour wait. Like wtf? Why did nobody say that to me when I first called. Terrible I will never call them again. Mind you this was like 8:30am too.

Mr. Luken saved the day!…read more While coming home from out of the country, I found myself delayed late at night in Charlotte heading toward Columbus. My husband was going to pick me up, but he was not feeling well and I hated the idea of making him pick me up at 1am (or later, depending on the delays). But I also have had some shady Uber encounters in Columbus and didn't want to take a late night Uber, either. I found Luken Limo on Yelp and gave Mr. Luken a call at 11pm. He graciously accepted my call and my last minute airport transfer request for that evening! He was at the airport in advance of my arrival and pulled right up after I was done at baggage claim. The Cadillac was beautiful and clean, inside and out, and Mr. Luken was dressed professionally. He was alert, polite, and had taken the care to pre-heat the vehicle before my arrival on a very cold night. This was a great experience and pricing was very fair for my transfer to the Dublin area. We will be pre-arranging airport transfers with Luken Limo going forward for all our travel!

On time and good communicator. My Amsterdam flight was delayed three hours which caused me to miss…read morethe connecting flight into Columbus. I emailed Howard, and he was able to accommodate the day and time change. Will definitely use again and refer to others.

The absolute best car service. Do NOT Uber. Save yourself time and money using Saini…read moreTransportation. Daljeet and his brother are professional, reliable, and more than accommodating. Traveling with a 2 month old, two year old, and seven year old isn't easy but Daljeet met us at baggage claim and helped us with our luggage. I will never use Uber or anyone else in Columbus!

Great service from the CMH Airport to the front. We will definitely use Saini transportation again…read morefor our return flight.