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    Greyhound Bus Lines

    1.6 (82 reviews)
    Open 12:00 am - 11:59 pm

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    This is a copy of my online ticket which does say downtown but does not give any specific directions
    Chef G.

    Scheduled a trip from Cincinnati to Columbus and then again from Columbus back to cincinnati. My original trip was from Cincinnati to Columbus on Wednesday October 31st that trip was successful. My return trip was for 9:45 a.m. coming from Columbus back to cincinnati. I arrived at the Greyhound station on Wilson Road at 3:00 a.m. and immediately went up to the desk about discrepancies I had with my ticket. I asked the ticket agent about that knowing that both Greyhound stations downtown in Columbus Ohio have been closed. The ticket agent confirmed with me that Wilson Road was where my ticket would be coming from and that I was in the correct spot. Again having conversation with me afterwards as for the amount of people that normally come and several other things regarding the 9:45 bus from Greyhound on Wilson road. I hung out for a minute ended up falling asleep at about 5:30 in the morning and woke up at 9:20 a.m. thinking that I had missed the bus I immediately went up to the ticket agent and asked her if I missed the bus going to Cincinnati. Without even looking at her computer she able to tell me that I was at the wrong bus stop that I needed to be downtown which gave me 20 minutes to make it downtown. I attempted to catch a lift downtown and missed the bus by literally 30 seconds. As I was pulling in it was pulling out. My discrepancy is that I confirmed not once but twice with ticket agents on the Wilson Road location if I was at the right location or if I needed to be downtown and I had 6 hours time that I could have made it to downtown. I'm from Columbus so I know you can catch the bus right in front of Greyhound and it'll drop you off downtown. I was not notified by the ticket agents that I'm at the wrong location and I need to be downtown and I had 6 hours to spare. It wasn't until minutes before my bus was to come that I was notified of the discrepancy and that I needed to be downtown. Additionally on my ticket it says Downtown but it gives no direction that so where the bus needs to come or any other pertinent information. I could attach screenshots of what my ticket looks like and what it says on the face of my ticket. It says nothing about the information that I was given by the ticket agent when I realized I was going to be late. I now am about to miss my mother's funeral because the ticket agent didn't notify me that I needed to be downtown and confirmed with me that I was at the right location

    Sameir F.

    DIRTY!!! really wouldn't even trust the vending machines here. Always a group of people camped out front the main entrance. But the tickets are cheap so it's worth it. Just keep an eye on your things because everyone else is.

    Stephanie R.

    I mean...it's a bus station...it's not the airport crowd here: festively-dressed, happy people going on a vacation or consultants running to their planes in suits. It's a straight-up, blue collar atmosphere (the struggle is real). If you are a realistic, down to earth person who needs basic, reliable transportation in a not so luxurious environment, then you'll be good waiting here for 30 minutes to an hour. If you are freaked out by inner city confines and people, then this may not be the transportation or bus station for you, go to the airport. I needed a low cost ride to and from Columbus and got it, the person at the check in counter was nice and knowledgeable of the area, so I really had no issues being here.

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    5 months ago

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    8 months ago

    Ugh, why is this now only a transfer station? And more importantly, I don't think an old gas station makes a good bus stop.

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    4 years ago

    Not a great terminal but at least it was clean inside I will be back there often ez to get around

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    Page 1 of 3

    Ask the Community - Greyhound Bus Lines

    Review Highlights - Greyhound Bus Lines

    Know that the bus station isn't the cleanest area, so be prepared for that.

    Mentioned in 11 reviews

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    THIS is interesting…read more.. Cardinal Transportation. Cardinal.... Transportation..... car·di·nal - kärd()nl/, (phonetically.) The meaning? The bird? Random name grabbed from the air? The St. Louis MLB Team? The actual Crayola color (which isn't indicative of their color scheme)? Roman Catholic Church affiliate? UNLIKEY, right? THIS is the reason for the moniker, that I've concluded upon, which fits perfectly for an industrially dubbed "hospitality" type business. -CARDINAL- Which is: -ADJECTIVE- 'of the greatest importance; fundamental.' "Cardinal" is YOU. The customer. The occupant, The party/graduation party/wedding party. The passenger. The group. The dignitary. Whomever you may be, YOU are of "the greatest importance". -OR- the company itself is 'Cardinal', a term used VERY VERY loosely Scott/Kimberly/Kenny/random clueless woman (whom I called when my Sedan wasn't not just late, BUT NEVER SHOWED UP AT ALL, AFTER 11pm and 10 hours traveling to CMH from RNO, AND ALL I GOT WAS AN "I don't know"), am I right? (NOT asking for a friend.) tsk tsk, no need to tell me that I NAILED it. Now that's done, let's roll on the details, shall we? Actually, I was a chauffeur for a popular and widely known/used limo company in Carlsbad, CA. years back. I've chauffeured all walks of folk. I driven party buses, stretch limos, sedans & SUVs on a literally all over So Cal. Passengers such as BB King, a couple UFC stars, affluent people, average Joes, high schoolers, EVERYONE, whom I treated equally "CARDINAL". Never once late, never ever flat out just not show up. Especially when the ride is paid for in advance. The owner Mike (whom I drove for), was fair but firm, and it surely would have costed me my job then had I have the same sort of mix up that happened to me at John Glenn airport in the middle of the night from THIS Transportation Company. Visiting my mom, she lives 60 miles SE of Columbus. She just got released from her 3rd specialized nursing facility after having double bypass surgery stemming from a heart attack, so obviously I can't have a 76 year old woman driving an 1 1/2 hours in the middle of the night to pick me up. So, going off of Yelp reviews, & not wanting an Uber, I chose Cardinal. Started off with email, chose my vehicle, tell them my flight information, then confirmed via email, and double confirmed via phone call, complete with my credit card number. I have all the info to prove it. Arrival time, airline, flight number all in the queue. I step off the plane after 10 hours, claim my baggage & confident My chauffeur will actually show up, I gave it an extra 20 min. although they should have been standing there w/ a sign with my name on it at the baggage claim, which at that time was actually a red flag when I didn't see anyone. Tired, frustrated, I called Cardinals business line. A young woman answered the phone absolutely clueless pretty much everything. Upset and frustrated, I asked her if they were running late & she asked me for my name and flight information which I gave her. She then started stuttering & I could tell was nervous over the phone & tried reasoning with me after not finding my reservation that I had already given my credit card information for days prior. I then, asked her flat out "am I getting picked up tonight yes or no!?" She responded "well, i, I don't know" which, isn't a yes so it must be a no. So I gave them some choice words & hung up royally pissed off. As a result, I was forced to rent a hotel room that night near the airport, where if you read my other review about the adjacent hotel, you'll see how I was treated there. So I don't know if it's just in Ohio thing or what, but in addition to the room, I had to pay for a Luber or Lift or whatever that rideshare crap is the next morning to get breakfast in Gahanna, where, my very very physically limited mother wearing a life vest after a heart attack had to make the 2-hour drive to pick me up. I'm still getting pissed thinking back on that. I will say, that the owner ended up calling me 3 days later to apologize. Also saying that he didn't know what he could do to make it up, but at that point, I wouldn't trust them to show up anywhere anytime, especially after having my credit card information. So the best thing they could do for me was stay away. When you can't depend on someone ONCE, don't be stupid and give it a 2nd try. At that point, YOU are the one at fault. "Cardinal" transportation? More like Turkey Transportation, because that's EXACTLY how they made me feel, and made me look.

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    Enterprise Rent-A-Car

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    Greyhound Bus Lines - transport - Updated May 2026

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