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    COTA Transit Terminal

    1.0 (2 reviews)

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    10 months ago

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    Greyhound Bus Lines

    Greyhound Bus Lines

    1.6(82 reviews)
    5.4 miHilltop

    December 19th, 2025…read more Greyhound has truly gone to the dogs! COMPLAINT Columbus to Cincinnati BSC-11 was an hour late. Greyhound did NOT provide a delay notice to myself and the rest of the customers. I spent 45 minutes on the phone trying to reach Greyhound, finally I reached Customer service, a woman with language challenges answered and told me she could NOT track the bus! This is totally unprofessional and negligent. We were waiting in subfreezing temperatures. When the driver finally arrived, a plump, middle aged red haired woman. I confronted her about the negligence of Greyhound, she said it was their responsibility to follow up with the customer. When I boarded the bus I and other customers complained of Greyhound horrendous service and the consequences of the hour delay.The driver got on the speaker and threatened to put me off the bus for my complaints. The late bus made another stop back at the Wilson Road hub to change buses. The bus was not ready and a brunette woman had us waiting in the cold. This made me more upset, so I approached her and told her she needed to get us on the bus because it was cold! They already made us wait an hour, there was no excuse to make us wait longer. After we boarded the bus the brunette woman pointed me out and security asked my to exit bus. I ask why I was being asked to leave the bus. All he could say is, "The driver wants you off the bus" but he couldn't tell me why. I remained on the bus, then the police came on the bus, forcefully removed me from the bus. I was arrested and booked for trespassing. I was booked , went to jail and missed my return trip to Kalamazoo, Michigan. My complaint is targeting the Mound street bus driver who initiated the complaint with the police. Both Greyhound and Beacon Buses were at fault for being an hour late, negligent for losing tracking on the bus, and poorly trained bus driver who couldn't manage her emotions and diffuse conflict with diplomacy.

    Ugh, why is this now only a transfer station? And more importantly, I don't think an old gas…read morestation makes a good bus stop.

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    Greyhound Bus Lines
    Greyhound Bus Lines
    Greyhound Bus Lines

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    Express Cab of Columbus

    Express Cab of Columbus

    3.0(13 reviews)
    0.4 miDowntown

    was in a situation where I needed a taxi but could only use cash. My father called me home in an…read moreemergency and was going to pay for the taxi once I arrived. Well they want payment upfront, which I thought there was some kind of meter in a taxi. Maybe that's old school? I don't know. This isn't Uber or Lyft. How would you know how much before the trip. I explained the situation to the driver and he said it would be fine, that I would remain in the car until someone came out to pay. He even called me back to confirm that I explained the process to my dad which I confirmed that I did. When the driver pulled up and saw me, he immediately changed his mind, told me not to get in and refused the ride. I understand that it's not the usual policy to receive payment at the destination, but they had suggested the alternative way then completely flipped the script and with the attitude of someone who had been wronged. I can only speculate there's an anti-African American bias at play as we had spoke on the phone twice before his arrival and he had agreed to the alternative that he himself suggested. But upon seeing me immediately changed his mind. He was actually charging double of what it would normally cost. We were willing to pay it. He took the job and then upon seeing me became very abrasive argumentative and disrespectful. If you don't respect the population that you make money from, you don't deserve our money. Do not use this company.

    I call this taxi service when I need a ride. They are reliable with no hassle service. A+read more

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    Express Cab of Columbus - Express cab of Columbus has best taxi service in Columbus taxicab industry

    Express cab of Columbus has best taxi service in Columbus taxicab industry

    Express Cab of Columbus - Taxicab Columbus Ohio.

    Taxicab Columbus Ohio.

    Express Cab of Columbus - Express cab of Columbus accept all major credit cards.

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    Express cab of Columbus accept all major credit cards.

    COTA Transit Terminal - busstations - Updated May 2026

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