Very poor customer service, manager was very vulgar on the phone. I would be fired for using curse…read morewords towards a patient. Same day appointment if it involves money, otherwise they won't get back with you. doctor will tell you one thing and then the staff will say another. It's a circus in there.

From the owner: Our Dayton office has registered thousands of patients for the Ohio Medical Marijuana Program and…read moreprovided them with the education and help they need to easily navigate through the process.

The associate helping me was knowledgeable and had excellent communication skills. My order and…read morecheck out went smoothly. Thanks!

The staff is so incredible!!!! I love the vibe, the people who work there, shop there. Fabulous! I…read morehope to work there one day but I believe i am too much!!!!

I hate that this is the dispensary closest to me because it genuinely blows. 80% of The workers are…read morerude and get an attitude with you if you have to remove something from the order, like if you make commission that's not my problem I'm broke too. They also constantly add bs fees out of nowhere, the total I had for a purchase the other day came out to $49 on the website WITH all the extra stupid fees they listed so of course anyone in their sane mind is gonna think that's the final price, but no, when I get to the dispensary they somehow rack it up to $53 which was just over what I had in my account so I had to buy a cheaper and worse product and waste a bunch of money because they can't run a proper business or be upfront with how much they're gonna upcharge you. I'm going to the one in Riverside this isn't even worth the closer drive

I just went there to get a vape battery that's all. They were the only dispensary around to have…read moreit. I was greeted well and the woman at the desk helped update my info. When I went into the inner room to select my battery all was well and good until I got my receipt and realized the guy didn't give me my full change back. They accept tips. And I just find that so wrong, let me choose to tip you? Don't take it out my my money. I won't go there again.

I have been waiting in line for almost a half an hour! One person is working the front! This…read moreexperience honestly has me considering quitting for good. I also placed an order ahead of time so why do I have to wait in this terrible line? I'm about to just walk out.

According to the Better Business Bureau, Division of Cannabis Control and the Ohio Department of…read moreCommerce, (there are many Unsatisfied Customers that purchase your poorly manufactured VERANO CARTS that leak). This is Dangerous and Poisonous. Zen Leaf Customers also complain about the terrible customer service they receive and let's not forget the LONG LINES & WAITS due to Mismanagement of the time schedules and employee's lack of product knowledge. On 12-6-25 I had to stand in line for 25 minutes with only one person working the counter with over 20 people waiting in the lobby. Budtenders MUST be knowledgeable in the products they sell and the paperwork that goes with it prior to processing these sales. WHIO Channel 7 news and should start investigating this company and the products they manufacture to the Ohio Miami Valley consumers. WHIO, please Investigative and report this malice behavior. Document all manufacturing processes and the return rate for this company's faulty dangerous products/returns from the company's brand, VERANO. What do they do with all the faulty products? Check out the BBB profile. For the second time this year, I've had to return a leaky cartridge. This time the manager knows I'm a former Med patient and a heart patient who just had open heart surgery. I have been a customer since the company opened. I have spent $10s of thousands of dollars for my medication since this store opened. I have referred hundreds of people to this location to spend their money meds. This incompetent, nasty, rude, unprofessional deliberately barked at me like a dog. I barked back twice as loud and the lobby went silent. She made me stand in line for the second time for 28 minutes. She was in the backroom for a really long time. TOTAL WAIT TIME 53 minutes. After leaving the dispensary, I opened the replacement cart and it was leaking as well. My girlfriend marked the old cart, and it was the same cart. The female manager exchanged me the same leaky cart but just re-labeled it. SHAMEFUL OPERATOR! I'm out $30 for a faulty cart that leaked on a Motorcycle T-Shirt $45. Complaints filed with DCC & BBB. This female mgr needs to be terminated for this malice fraudulent behavior or is it the company's policy? BUYER BEWARE Ohio! Zen Leaf repeatedly sells leaking carts which is dangerous and poisonous to the consumer who buys it.

Ashley the nurse was so very nice funny and helpful. She knows so much about this industry and is…read morepassionate about it. Dr Watson made me feel very comfortable and confident that this will work and it did. Thank you

Very friendly. Easy to order on the website or get in and out in person. Staff is very…read moreknowledgeable and helpful.

First of all, there's a different dispensary about seven mi. closer for me. I stopped going there…read morewhen I realized that, as a veteran, I can get a stacked discount up to 40% at Pure Ohio whereas the other place recently reduced the vet discount and doesn't "stack it." So Pure Ohio is the most veteran friendly dispensary near Dayton that I've found and I promise I've looked. The staff, products and building are all very good. It's secure. The selection is solid, and they frequently have higher dose gummies here when others in the area do not. I def recommend this one especially for veterans.

Could not get any help with my order, because they want you to preorder ONLY! I'm not good on…read morecomputer and was on lunch they couldn' have assisted me and made a sale!

I'm making note that this review was written in the middle, or hopefully tail end of the 2020 Covid…read more19 Pandemic. I hope people will read this and think, I'm glad that is over! I had visited 6 different Ohio Medical Marijuana dispensaries in Ohio in the first 18 months of the program and the current pandemic has affected all of them and their ability to do business with the public. During this time, as I did in the first year of the program, I am cutting them some slack for many things outside their control. That aside, this place seems well run and has nice people. I was impressed with the prices and selection. I will definitely stop here when I pass through Dayton for things I can't find in Columbus.