Used to love this place and tell everyone to come here. Untill now. I bought product from them recently and was given the wrong product. They later called me and told me that they were sorry and that I would have 50% off of my next purchase. I accepted and went back today to use that discount. I asked the lady at the front counter what the terms and limitations were on this discount before I even told them what I wanted. She then called her manager up to answer my question. She told me that I was told 50% my next purchase and that's what would get. I showed them what I wanted and was still not told that discounts couldn't be combined. When it was time to pay she then told me that I couldn't use the full 50% off that I was promised because I selected something that was already on sale,all they could do was 15% off and that I was VERY unreasonable to expect to get my full 50% off that I was promised. Then another worker cut into my conversation with the manager and told me that I could either purchase what I selected, select something new or leave the store followed by and quote " what's unreasonable is you arguing for 20 over something that is not going to change" end quote. Absolutely the worst customer service I have ever experienced (and that's including bill collectors). If I was told that my purchase had to be a full priced item to used the 50% off then I would have known what I was walking into and made my choices accordingly. But no I got a textbook bait and switch. If I'm told verbatim that I'll receive 50%off my next purchase and I select a product, I expect 50% off that purchase, not 15% off because you were running a 35% sale on that item already. But to be talked down to because I was confused as to why I was told the same thing by 2 different MANAGERS ( ironically both named Jenn ) and then when I came time to pay I was told by the same "manager" that " I'm the only person that didn't understand that it had to be a full price item". If the manager ( If that's what you want to call her ) would have answered my question and told me what the terms of the discount were, instead of just saying you have 50% off, we would have avoided all of this. There is nothing with " fine print" for me to read because it is a manual discount that the manager has to enter, so how am i supposed to know THEIR policies. But I get called VERY UNREASONABLE and talked down to because I expected them to keep their word when I made sure to ask before I made any choices. The only one being Unreasonable is GUARANTEED DISPENARY by not HONORING their word and just telling someone something to get them back in the door. They told me I would have to talk to their General Manager Jen because she was who told me I had 50%, but refused to tell me when I would be able to come back a talk to her. Told me that I would just have to try my luck another day. read more
