Aloha All, As always, I had another great experience doing…read moremy tax here at RP Tax Service. Robert has been such a blessing ever since I decided to do my taxes here. This year has been yet another example of what his knowledge and experience can do for me. This has been the best return I've had yet and it keeps getting better every year. I can also give a big Thanks to President Trump for no tax on OT! It's Real! I tell my family, friends, and co-workers about my experience here at RP Tax Service all the time. I think everyone should know about Robert and RP Tax Service and see what's possible for you. Thank You Robert for all that you do for me and our community! See you next year! I truly recommend this business! Aloha and God Bless Robert Berasis

This is Jacob Siaosi, the professional accountant who had nearly completed my taxes by the time I…read morearrived at his office. As I sat at his desk I was able to look at the digital photos of his lovely family. Very creative way to entertain customers while they wait. When Jacob was finished, he printed off my return for my records and informed me he would send in my return electronically and inform me. The only downside was that I didn't ask in advance what they charge because it was way more than I anticipated. On my way out I said bye to lovely Jazmin, who set up the appointment for me.

Excellent communication, trustworthy, overjoyed to find Tax Guy Mike. A++…read moreI started with my tax returns, then he did my mother's and child's - all done expertly, timely, professionally.

Unfit for Duty. Mentally unfit. Owes me $500 I retained him…read moreto help resolve a simple tax issue and forgot to get my power of attorney.

Great communication and excellent knowledge of my situation. Great people. Alan Chu has a a great…read morestaff always available to help.

Actually I didn't use Diamond Head Tax Service this time around because I wanted someone a little…read morecloser to my side of the island, but these folks seemed really nice and informative when speaking with them on the phone. Sounded like the kind of people one would enjoy working with. I'm really considering using them in the future.

I am in law enforcement, and these guys helped me greatly! Help me get rid of $17,000 worth of tax…read moredebt debt state of Hawaii said I owed them! I highly recommend them!

in the beginning, everything sounded too good to be true. The Attorney. said taxes may not have…read morebeen done correctly so they suggested to review all returns to check all returns in question they told me everything looked good, but I have no idea if they really reviewed all my information in the end I owe them over $4000 to negotiate with the IRS after further investigation. I found out that I could've done this myself. conclusion, I'm neither satisfied or dissatisfied with their services

I'm so grateful to have found Tax Services of Hawaii. I can get pretty anxious when it comes to…read moretaxes, but he explained everything in such a calm and reassuring way. He laid out exactly what documents were needed in a very organized way, responded quickly to all my questions through the secure portal, and completed everything faster than I expected. It made a stressful situation feel manageable. Highly recommend!

Outstanding service, accuracy, advice, planning, timeliness, and professionalism. It's unusual to…read morefind a tax service that responds to questions quickly. Gorden and Steven have been handling my taxes for the past few years, and I've been totally happy with their services, and with their reasonable fees. Highly recommended!

Mark Matsuo was excellent. Mark was extremely knowledgeable and helpful regarding my tax situation…read more I would highly recommend his services to others.

I am so disappointed I feel like I should share my experience so others don't go through the same…read morestress working with this business. I reached out to schedule an appointment with Mark using his online scheduling portal because I was starting a small LLC at the middle to end of last year and needed help. He called me promptly at the scheduled time and had helpful advice so I let him know I would like to work together and that I would like to hire him to do my business/personal taxes. He sent me a link to establish my account in the client portal and I started to upload my documents. 1. Red flag number one. He told me that I need to file my GE tax in December and all I needed to do was to email his staff and they would take care of it. Sounded easy enough. The time comes and I email his staff with Mark cc'd well before the deadline. I never received any reply or confirmation. I gave them the benefit of the doubt that they may be busy, so I waited a few days and then scheduled another phone appointment. Again, he called promptly, but did not have an explanation why my email was ignored. However, he was kind enough to file the taxes right on the phone. I thought all was well and taken care of. 2. Ref flag number two. I did have some questions about my business that he said he didn't know the answer to and recommended I ask other CPAs or HR Block for confirmation. That's reasonable and I appreciate the honesty in his response, however, I asked him how he would like me to close the loop and he said to email him. So I spent weeks seeking out other tax professional advice to make sure things will be filed correctly and I emailed him a few times with my findings to make sure we were on the same page and again, never received a reply so I eventually scheduled a phone appointment. 3. Red flag number three I had made a few separate phone appointments with him the rest of the year to make sure things were on track for taxes and I mentioned each time in the appointment scheduling that is what my visit was for. On several of those meetings, he called mostly on time but was met with the response "oh I guess I should have looked at your files ahead of time" which made me feel uncomfortable that he was not clear what was going on with my situation. He confirmed at the phone appointment he would be doing my taxes and I made sure to have everything uploaded promptly early 2024 well before the deadline. I emailed him again in January to make sure things were in order. This time I finally received a reply, but he made a mention about S Corp filing deadline that does not apply to my situation and really made me feel uneasy. He then stated that they were working on the taxes and that sometimes it takes a while so it's good I submitted everything early. He said not to worry and they would email me when everything was done. 4. Red flag number four I was planning to travel in March and so I scheduled one last phone appointment at the end of February to have him go through everything. Again, he made a comment on the phone that he had not looked at my documents and so most of the meeting was him going through what I had uploaded. He said everything seemed to be there. Looking back, he never asked me in detail about my business office or phone line or anything that could count as a deduction and because I was just starting out I honestly didn't even know about those things. I asked him to provide a specific timeline about my taxes and when I could expect them to be done and how he expect payment. He said they should be done the last week of March and that he will send an email when they are done to be picked up or a copy will be available on the portal. I asked him how I should follow up in case I don't receive a reply because at this point his phone appointments were completely booked through the end of April. He said, again, to email him. 5. Red flag number five Not unexpectedly, I did not receive any communication from his office at the end of March. I waited a few days out of courtesy and then emailed him asking for an update. To which I never received a reply. And still haven't. I ended up asking another company frantically to help me with my taxes to meet the deadline. I have always paid my taxes on time and this was a huge source of stress. The lack of communication is extremely frustrating and unprofessional. As a new business owner without prior experience with tax law, it's so important to have a reliable CPA. I felt that I did everything I could to be communicative and proactive but was met with poor to no responses, vague answers and no results. He never discussed clear timelines or expectations. Had I just left him at his word that things would be done, my taxes would never have been filed and I would have been hit with penalties. It's a shame because he is a nice guy, but I found this unacceptable.

Efficient and helpful service! Will use their services next year to ensure our taxes are being done…read morecorrectly and getting our filing without worries.

Charlene Kato, she is amazing very personable and professional. Someone you can trust and…read morereliable... excellent work and easy to talk to. If I could give a gold star, she would be the one, I'd give the star to.

I have used Kathy for a few years now and she's done an amazing job with my personal and corporate…read moretaxes. She always answers my questions and her range of knowledge is impressive. Her prices are reasonable but not cheap - and you don't want a cheap tax expert any more than you want a cheap lawyer.

just called their office today and explained my unique tax situation that I have foreign income…read morethat I need to report and if they do that as service. The receptionist on the phone actually laughed at me and replied with a condescending tone of voice Her: "Today is April 10th..were you referred to us?" I said "No Her , still in super condescending voice "I'm sorry, we are too busy and can't help you". Well I guess there's a reason Turbotax is so popular, a professional accountant apparently needs more than 4 days to prepare an income tax return?!! Or Maybe they have too much money on their hands to hire a snobby receptionist to push their business away...lol.

They were ready and willing to help me with a 1099 form that my accountant no longer did. Very…read moreefficient! Thank you!

Word of mouth travels faster than any advertising. Surprised that no one started a review yet…read morebecause Steven has been a Certified Public Accountant since 1994. Our family has been working with Rowen (next door) in the Ala Moana Pacific Center since 2003 and Steven came highly recommended. We are so grateful for the time he took to explain next steps, deadlines, and requirements for handling Uncle's matters after his passing. Thank you Steven and staff!

What an amazing experience it has been working with Malama State Tax Services. Mona is very…read moreprofessional, Thorough, and will help you through every step of the process. Working with Mona has been the best decision we have made for our company. Thank you so much Mona for all your hard work!

Malama Tax Services is amazing!! Mona was very professional and helpful. She answered all our…read morequestions and was available when ever we needed her. We usually do our own taxes, but needed some help and advice this year. Mona went beyond our expectations, wished we found her years ago! I would recommend Malama Tax to all my family and friends.