We had them for about 4 months. We just had our pool pump replaced before signing up with them. So naturally, our pool needed some TLC to get back to normal. They seemed very nice initially. However, after the first couple week's service our pool water started to turn for the worse again. The technician thought it was because we were using well water, which we were not! It was because our pool pump had been broken for the past month before they started.
So OK, fine, they come back and fix it. Then, we start getting very rudely worded letters attached to our front door to leave our creepy crawler in the pool, after I explicitly requested that they can put it in or take it out at their leisure. Our cleaning day was Mondays, and we would swim on the weekends, so we would take out the creepy crawler and leave it out for them to put it back in on Monday when they came to clean the pool. This enraged the technician for some reason. The last straw was he forgot to secure the child safety gate around our pool, which is extremely dangerous since we have a 3 year old at the house! My previous pool service had no issues with our pool or with the simple requests to make sure the gates are secure before leaving. Reith was very nice and professional initially and usually responded promptly to any requests. However, when I notified her we were cancelling, she didn't return my calls and responded unprofessionally in her emails. read more