When my stepfather passed away, I used Ballard for his cremation. He passed on Aug 22 and was…read morecremated around Sept. The end product was nice. The customer service should've been better. I had told Ballard, that I would be taking care of my stepfather's arrangements and any payments. I told them to not contact my mother because she was grieving so the least I could do is take this off her mind. Mom was also stepfather's caretaker and was there with him when he passed. So she wasn't exactly in a state to deal with funeral arrangements. They ended up calling my mother and asking for payment when it wasn't near the agreed upon dates. I felt that this was very insensitive. Another thing was that I had payed with cash and sent my boyfriend to drop it off. While he was there they counted the money wrong, had to recount, counted the money wrong again, and had 2 people double check the amount of cash. Now, I understand that everyone has those days, but after I specifically told them not to bother my mother... I couldn't help not to be irritated. But overall, the cremation was seamless and end product was satisfactory.

I had my father's Celebration of Life here and it went off without a problem. Lots of parking, lots…read moreof chairs, attendants, air conditioned, attention to detail, AV set up and a director. CJ was my director that night. From the tables, displays and AV equipment, everything was taken care of. She is a very empathetic and sweet person. Also, the chapel rental and other services seemed reasonable.

On January 15, 2026 our family suffered the lost of my Dad. It came at a shock as his passing was…read morequick. Oahu Cemetary assisted me through each step of the process in this difficult time. Being that it is an emotional process our coordinator Sherie worked very hard to help in the process as we faced a simple but troubling issue. Despite this Sherie kept in touch and through this we were able to complete the process and retrieve his remains. The urn that I purchased from them was a beautiful Hawaiian Koa box that now holds the remains of both my Mom and Dad together. My Mom passed away back in 2020 during the lockdown and we were unable to do anything for her but handle her cremation. Now with the passing of my Dad, he and my Mom can be together as they were before 2020. They were married for 43 years and finally together again not just in heaven but as their remains sit together in this beautiful urn that was also beautifully engraved. Mahalo Sherie and Oahu Cemetary for helping in closing this final chapter in our family.

A huge MAHALO to Raymond T. and staff at Oʻahu Mortuary! I could not have gone through the process…read morelosing my dad without Raymond's guidance. Dad passed back in October 2025 and finally laid him to rest last month April 2026, as I live on the mainland. Raymond was extremely helpful, patient, empathetic, and very kind throughout the months, while keeping in touch with my aunt who lives local. He went above and beyond to make sure dad was taken care of while planning his final destination at Punchbowl Cemetary. I felt so much weight lifted in interim while Raymond took care of literally all the arrangements from the beginning of the cremation to the beautiful burial. He made it that much easier during this difficult time of grief from afar. I appreciate all the Aloha and care at O'ahu Mortuary. Again Raymond T., my ohana and I genuinely thank you for being there when most needed!

One thing my niece went with them cause they were a local company,…read more And we are locals so we chose them but,when we were going to view my sister they first said 15 minutes,we asked if we could stay longer, they said 30 minutes free and 400.00 for the next 30 MINUTES 400.00 ! talk about ripping grieving people off ,thats horrible, I must say though the guy who fixed my sister up made her beautiful

So kind and responsive. Available 24-hours a day. We felt comforted and in good hands.read more

Losing my mother was one of the hardest things our family has ever gone through, but Nuuanu…read moreMemorial Park & Mortuary took care of us with so much aloha and compassion. From the very beginning, they treated us like ohana and made sure we felt supported every step of the way. They handled every detail with care and respect, allowing us to focus on honoring my mom's life. Her viewing was beautiful and heartfelt -- it truly reflected who she was and the love she gave to everyone around her. During such a difficult time, their kindness meant everything to us. We'll always be grateful for the comfort and support they showed our family. I highly recommend them to anyone on Oahu looking for genuine, caring service.

My dad passed away on December 6, 2024. The whole thing has been a blur and I've just been zoning…read morein and out. My parents purchased a glass niche here years ago and luckily were prepared, so I didn't have to deal with it. We met with Jack. He was our funereal director and walked us through the whole process. He was such a tremendous help. He explained everything to us and answered all our questions. My dad was cremated on the same day. We made an appointment with jack the next day to put my dad in the niche. Everything went smoothly. If you use Nuuanu Memorial, I would highly recommend Jack.

Located downtown close to Vineyard St on Nuuanu Ave, my parents purchased funeral plans and mom…read morepassed in 2011. Hosoi did a wonderful job making sure everything was as she wished and easy to work with, absolutely organized, efficient, and very sympathetic. Dad passed a couple months ago and we were lucky to work with Ricki, who was so wonderful because there was an additional step to Dad's plan as he was a retired Air Force Lt Col so his final wish was to be interred at Punchbowl with full military honors. Ricki kindly helped with all of the plans, setting the date with Punchbowl and working with USAF to ensure dad received his honors. Ricki's been doing this a while so he has it down-pat and makes good suggestions, answers all our questions patiently, and just made us feel like family. Like he treated us how he would treat his own during this overwhelming time. He answered all our emails promptly and even called when he needed to discuss a more sensitive matter. During the grieving time your mind doesn't work as it should- or at least mine doesn't - it was a comfort to work with Ricki and the rest of the kind ladies in the office who remained professional but caring with each interaction we had. Mahalo to Ricki and these ladies who obviously care and want to make sure our loved ones and us are at peace.

We recently attended a relative's service here on 10-10-24. Things haven't changed much since I…read moreheld my father's service here in 2006. For both services, the deceased had funeral plans with Hosoi making it a lot easier. This company had been in business for so long that it is reputable, organized and the program runs smoothly. Personally I'm glad it was in English without the senko(incense)offering. They set up a table for friends and family to sign in and give their koden(money envelopes) to the family. There are ample benched seating for the guests during the service both in and out.. Inside is nice, comfortable and air conditioned. Podium and microphone are present. You can show a video on the screen as part of your program. You can select your clergy person along with who does the eulogy or remembrances of your dearly departed. After the service it's customary to provide refreshments or a meal to your guests in their outside dining hall. The one we just attended got their deluxe bentos from Natsunoya and 3 kinds of mochi, manju from Kansai Yamato for dessert. Beverages are also provided. There are two toilets available for your guests.guests

My father purchased a viewing/service plan with cremation. Everything went perfectly from the day…read moreof his passing to the service. The staff was exceptionally helpful and answered all of our questions. The service area was clean, set up and ready to go. Thank you so much for all that you do.

We went through Borthwick with mom in 2018 and everything went smooth…read more We went through them again for my dad who passed mid November. We had the appointment with Marilou. At first it was fine. She didn't really have many answers for the questions we had. She also didn't show any intent on finding out the answers. Initially they were small things that we just brushed off. Then later into the meeting we had questions about my dad being buried with military honors. Again, she didn't have answers and didn't show any type of concern in finding them out. She said there was somebody recently who didn't get and he was high ranking. That's an unacceptable answer. That's when red flags starting flying around in all of our heads. She just didn't give a f*ck enough to verify anything. She made the whole process so much more stressful than it already was. We wanted to pay with insurance, since one of the insurance is through a local State Farm office and they can cut a check quickly, like they did with my mom. She kept arguing that insurance can't do that quickly and that we need to finance through them, taking an over $18k bill to $20k. She finally agreed to talk to her boss and call us later. There are due dates for photos, obituaries, and other things that I submitted prior to any due dates. I received email confirmation on them. Fast forward to the weekend before his funeral. No obituary anywhere. Not in the paper and not online. We have to wait until Monday to speak to anybody. I leave a message Sunday for Marilou. The lady says that she will give a call by 9 am on Monday. No call. We go down there and she's busy with another family. Merci comes to help us. The department that was in charge of posting the obituaries was busy but told Merci they posted it online on the 9th. We check, and sure enough it's posted. They insist to Merci it had already been up online, but they're not sure why it wasn't in the paper. They said they can rush and get one in the next morning which was the day of his funeral. We all argued it absolutely was not posted prior to that morning. Merci was able to verify that it was in fact just posted online that morning, the 15th. They lied and threw her under the bus. My dad was 90, not much people his age look online for obituaries. There was no other way for us to contact most of them. We could only contact family. Day of the funeral, paper has the obituary. Edwin and the limo driver (I'm so sorry I forgot his name) were so kind and everything almost went smooth. I was told previously by Marilou that we would have the service, go to punch bowl for the burial, then come back and pack up the food. 20 minutes before they were going to close the casket I was told by the lady in the kitchen that everything had to be packed up and cleared out. We had so much food because the obituary didn't get posted online until the day before and then in the paper that morning. We had to scramble and then almost missed them closing the casket. It was so much added stress. Aside from Marilou and the department that screwed up the obituary, everybody else there was very nice. TLDR: The whole thing was made to be unnecessarily stressful. 100% satisfaction is bs. Having to go back and double check everything, and then being blindsided by things we didn't even think of until it went wrong was just ridiculous. Everything needs to be done right because there are no redos here. We can't go back and fix everything. That's the most frustrating part. My dad deserved it to be done right, and they just screwed up at every opportunity.

Grace Mortuary truly lives up to its name. From the very beginning to the final goodbye, they stood…read moreby our side with care, compassion, and support. They answered every question, listened when we needed to talk, and helped in more ways than we can count. As we laid our beloved mother to rest, Grace Mortuary handled everything with grace and dignity. Because of them, we were able to say goodbye beautifully, creating memories we'll treasure forever. A special thank you to the hearse drivers, Charlie and Uncle. From start to finish, your kindness and respect touched our hearts deeply. You treated our mother like your own and reminded us what true community feels like. There are no words that can fully express our gratitude -- but from the bottom of our hearts, thank you.

Thank you Tala, siale, vai and team for your outstanding service!! As a mother thats grieving the…read moresudden death of her 19year old son, I can honestly say I was filled with so much peace through the whole process. You all have erased my worries,stress on who, and what will be happening next, or the where will my son be ?? I also had questions of will my son's body be treated with love and care?? You all have given this grieving mother an opportunity to visit and see my son's flesh as many times I was allowed. The hardest part for me was letting go of his flesh, so I had him in there for 1mo. Until I was ready to part ways. You have never rushed me, nor have you contact me about payments through the whole month my child was in your care. You all have kept me updated, and was very sympathetic towards my emotions. Tala thank you for allowing this grieving mother to properly grieve, but also ensuring that you guys are here for me and whatever i needed pertaining to my child you all were 100% supportive! Thank you for also keeping your word in being present at my son's service as I have requested. I know you all have so much going on, and a business to run, but you and siale have been so supportive through the whole process, and vai thank you for also being a helping hand in prepping my child for his BIG DAY to shine, and he sure DID!!! My son was so beautiful! His casket was beautiful and the designs on his casket as I requested was high quality, the picture did no justice because what I seen in person was STUNNING!!! Thank YOU to your team, and the beautiful young ladies at the office who stayed in contact at all times, and thank you siale for allowing me to know the story of why Grace mortuary is called Grace. Tala, you inspire me. Your daughter Grace is very proud. you have taken your grieving and turn it into a beautiful business letting your child's name live on through your business in helping another like myself who is going through it. Siale, Thank you for the many laughters and inspiring stories you give. Thank you also for being very stern when I couldnt at times with everyone else. Thank You Grace mortuary for inspiring me to also one day make sure my child's name doesn't die but will live on in something I can also accomplish and dedicate to him one day. God Bless!!! #Forever19 #LLT

We recently held a service for our mother at Mililani Memorial Park and Mortuary. I wanted to…read morerecognize three employees, Stephanie, Jeana, and Jeanne who each contributed to creating a wonderful service for the family. In particular, Jeana was with us from the initial walk through of the Chapel and the setup, to the day of the service to ensure all our needs were met for the service. The 5 Star rating was in recognition of these three employees.

I recently attended a wake viewing and service at this location, and thought it would be nice to…read moreshare a few helpful tidbits of information with others: 1) Arrive EARLY. The earlier the better. The reason being is that the parking is tandem or stacked, meaning that the parking attendants will direct you to park in a specific lane/row of cars, and you won't be able to leave until the car in front of you moves. There are individual parking stalls in the same lot situated against another building, OR if you are not staying for the entire program, the parking lane that is furthest from the driveway is designated for those who want to leave early. On the evening that I attended the wake, the attendants did ask if we were staying for the entire service or leaving early, in which case we were directed to park in that aforementioned far lane. Secondly, another reason to arrive early is not just for the parking, but for seating purposes as well. To make sure you have a seat for the service (should you choose to stay), arrive as early as possible. 2) Bring a jacket. The hall where services take place is slightly cold, so it might be best to bring a jacket, sweater, or wear something with long-sleeves if you think that you may get cold easily (like me). 3) Additional parking is available in another lot directly across the street. I'm not sure if this lot belongs specifically to the mortuary or if they have an arrangement with another business, but a validation is required (provided by the mortuary) upon exiting this secondary parking lot. 4) The dining/eating area directly next to the service hall has limited seating fyi.

It's a very interesting cemetery, lots of local history is found in any old cemetery. It is one of…read morethe early government regulated cemeteries for Hawai'ians set up in the very early 20th century. It's across from the bus stop if you're taking the bus to see the Bishop Museum and adjacent to two other historic cemeteries. There is not a single shade tree though. Take a look at this while you're there: https://nupepa-hawaii.com/tag/puea-cemetery/ to read about some of the people interred there.