A huge MAHALO to Raymond T. and staff at Oʻahu Mortuary! I could not have gone through the process…read morelosing my dad without Raymond's guidance. Dad passed back in October 2025 and finally laid him to rest last month April 2026, as I live on the mainland. Raymond was extremely helpful, patient, empathetic, and very kind throughout the months, while keeping in touch with my aunt who lives local. He went above and beyond to make sure dad was taken care of while planning his final destination at Punchbowl Cemetary. I felt so much weight lifted in interim while Raymond took care of literally all the arrangements from the beginning of the cremation to the beautiful burial. He made it that much easier during this difficult time of grief from afar. I appreciate all the Aloha and care at O'ahu Mortuary. Again Raymond T., my ohana and I genuinely thank you for being there when most needed!

First time to Oahu Mortuary have a friend in Town and he asked if I can take him to his parents…read moregravesite. I have no family members buried here there all at Mililani or Diamond head mortuary. I'm very impressed the landscape is very clean and grass is maintained very well . This mortuary is located on Nuuanu Ave and if you're coming down on Pali Hwy you can see the graveyard on the right side of the highway.

They provide excellent customer service here!…read more I attended a memorial service here while a storm was passing through the islands. They watched as guests arrived and gave each guest a ride in their enclosed cart to avoid getting rained on. They waited and as guest left, they gave us rides to our vehicles afterwards, too. I had attended a service earlier this year, too, and had my elderly relative with me. This service was quite full so we had to park on the lower side. They gave us a ride at that time, too, which I thought was so thoughtful of the staff. The staff here is so awesome!

I was very impressed with just about every detail of the property. Straight away the place is…read morebeautiful and being greeted by the parking attendant, security and other staff you feel the ALOHA being welcomed like family. The place is well kept with mush attention to detail. It's old school yet modern. Some areas are small but it has a homey feeling and yet the views are wide open and spacious. Thank you to the hard working staff. You are the best!

We moved my mother's body to Aloha Mortuary from Borthwick after receiving advice from someone at…read moreour church. It was the best decision for her and my family and I wish we had done it earlier. They had comparable packages for a more affordable price and way more compassion. I mainly worked with Pua. I did meetings with her and my sisters, made payments and spoke to her on the phone. Pua was also able to talk to my sisters during a very difficult time and was able to tactfully mediate between the three of us. Not only did she help us with the contract, and the planning, but she also showed up the day of the funeral, and also checked in after the funeral, and months after the funeral. She also arranged meetings for in person payments, as well as ways to pay online. I believe my sister had spoken with Heitiare for the transfer and the contract. Picking this Mortuary saved us more than 10 grand, compared to Borthwick Mortuary. I feel like Pua made the process way easier. She also made it more personal, which was the kind of support I needed during this sensitive time. If you're considering a Mortuary to move your loved one, I hope this helps.

One thing my niece went with them cause they were a local company,…read more And we are locals so we chose them but,when we were going to view my sister they first said 15 minutes,we asked if we could stay longer, they said 30 minutes free and 400.00 for the next 30 MINUTES 400.00 ! talk about ripping grieving people off ,thats horrible, I must say though the guy who fixed my sister up made her beautiful

I don't even know where to start. I reached out to Ballard Mortuary at the hardest time of my…read morelife... immediately I was connected to Hailama. I knew immediately I did not need to look any further. Hailama was an absolute blessing from the very start. He provided comfort and ensured our love one would be very well taken-cared of. He kept us updated on the entire logistics and was so very compassionate. He coordinated getting our love one home and helped with the entire service. The entire staff at Ballard's was so understanding even when I could barely think straight. Donnie from their Maui location helped with printing such beautiful programs. I could not praise them enough or thank them enough. No one plans for a funeral but they made the process so each to comprehend and was there every single step of the way. The facility (chapel, waiting area, standing area) was so beautiful. All those who came to pay respects, all commented on the beautiful facility. Hailama, if you're reading this... My ohana appreciates you so very much. You provided healing and understanding at the lowest point of our lives.

I had my father's Celebration of Life here and it went off without a problem. Lots of parking, lots…read moreof chairs, attendants, air conditioned, attention to detail, AV set up and a director. CJ was my director that night. From the tables, displays and AV equipment, everything was taken care of. She is a very empathetic and sweet person. Also, the chapel rental and other services seemed reasonable.

Located downtown close to Vineyard St on Nuuanu Ave, my parents purchased funeral plans and mom…read morepassed in 2011. Hosoi did a wonderful job making sure everything was as she wished and easy to work with, absolutely organized, efficient, and very sympathetic. Dad passed a couple months ago and we were lucky to work with Ricki, who was so wonderful because there was an additional step to Dad's plan as he was a retired Air Force Lt Col so his final wish was to be interred at Punchbowl with full military honors. Ricki kindly helped with all of the plans, setting the date with Punchbowl and working with USAF to ensure dad received his honors. Ricki's been doing this a while so he has it down-pat and makes good suggestions, answers all our questions patiently, and just made us feel like family. Like he treated us how he would treat his own during this overwhelming time. He answered all our emails promptly and even called when he needed to discuss a more sensitive matter. During the grieving time your mind doesn't work as it should- or at least mine doesn't - it was a comfort to work with Ricki and the rest of the kind ladies in the office who remained professional but caring with each interaction we had. Mahalo to Ricki and these ladies who obviously care and want to make sure our loved ones and us are at peace.

We recently attended a relative's service here on 10-10-24. Things haven't changed much since I…read moreheld my father's service here in 2006. For both services, the deceased had funeral plans with Hosoi making it a lot easier. This company had been in business for so long that it is reputable, organized and the program runs smoothly. Personally I'm glad it was in English without the senko(incense)offering. They set up a table for friends and family to sign in and give their koden(money envelopes) to the family. There are ample benched seating for the guests during the service both in and out.. Inside is nice, comfortable and air conditioned. Podium and microphone are present. You can show a video on the screen as part of your program. You can select your clergy person along with who does the eulogy or remembrances of your dearly departed. After the service it's customary to provide refreshments or a meal to your guests in their outside dining hall. The one we just attended got their deluxe bentos from Natsunoya and 3 kinds of mochi, manju from Kansai Yamato for dessert. Beverages are also provided. There are two toilets available for your guests.guests

Funeral/celebration of life planned through valley of the temples. Location is easy to find and…read morethere is a small parking lot as well as along the street of the gravesites. Our coordinator was Deanne. She was nice and easy to work with. The mortuary is sufficient with chairs like a traditional chapel. Negatives: The bathroom is very old and needs to be updated, when I informed Deanne of the bathroom floor being wet and I almost slipped-she addressed it but I later found out that they just placed a cone marking the floor was wet vs drying it and preventing a fall. The parking lot needs to be repaved, and the valley of temples team didn't get back to us quickly when we inquired about handicap/accessible parking. Thankfully they were able to put cones to reserve a few spots for the immediate family and handicap. Another negative was the sound system was delayed during the slide show/service which made it upsetting for me who made the slide show. Although communication could be really improve for better customer service and the facility needs remodeling, this is a okay place to have a service for your loved one. However, hopefully they improve things soon.

The courtesy of the director lady there. She was cold and rude. Our service for my grandmother and…read moreuncle ran a couple minutes over and she kicked us out She threatened that their burial would be canceled if we didn't get out!! The carpet needs to be replaced in the chapel It has stains on the floor.

Our visit to the Byodo-In Temple was deeply personal and meaningful. The fam and I were on the…read moreisland to visit family members who have passed and are laid to rest at Valley of the Temples (as well as at the nearby Veterans cemetery). Beginning our time there at the temple felt like the most peaceful and grounding way to start. From the moment we walked in, everything slowed down. Even though there were several groups of visitors, everyone was quiet and respectful, which preserved a beautiful sense of calm. The temple is a stunning replica of the historic Byōdō-in in Japan, and it's absolutely breathtaking in person. The large Buddha statue inside is gigantic and awe-inspiring. We bought a small bag of food and scattered pellets into the different ponds where bright koi fish gathered in clusters, Turtles, Peacocks, wild cats rested in shaded corners, and the birds (so accustomed to visitors) ate directly out of our hands. We lit incense together and took a few quiet moments to reflect on the family members we were there to honor. Ringing the sacred bell before entering felt symbolic , like setting an intention for remembrance and gratitude. Parking is a nightmare and there is a small fee. But you will get back what you put in because it is a gentle, meaningful, and peaceful way to begin your visit should you find yourself in this side of the island.

Beautiful and peaceful. The grounds are well maintained. The Byodo-In Temple modeled after the…read morenearly 1,000-year-old temple in Uji, Japan, is absolutely worth seeing. Set against the dramatic Koʻolau Mountains, it's a serene escape from the hustle and bustle of every day life. Walk around the koi ponds, ring the temple bell, and take in the peaceful surroundings makes for a relaxing and memorable visit. One of the highlights is feeding the large koi fish. You can purchase fish food on-site, and the fish gather around you almost immediately. There's also a charming little gift shop tucked behind the temple where you can pick up souvenirs, snacks, and Japanese-inspired keepsakes. The only reason I'm giving it four stars instead of five is the cost. At $10 per adult plus $6 for parking, it feels a bit pricey for a visit that most people will finish in about an hour. Still, it's a beautiful, unique attraction that I'd happily recommend to both visitors and locals looking for a quiet place to unwind.

Tala & her staff were truly a God send. From the moment I called them to pick my dad's body at…read moreKaiser until his burial. They were FIRST CLASS ALL THE WAY. Also being Samoan, they understood the cultural aspects and protocols. She even helped in communicating and coordinating with Valley of the Temple for the burial. Thank you Tala and team for caring for my dad and giving him the send off he deserved. God bless you all. 10/10.

Grace Mortuary truly lives up to its name. From the very beginning to the final goodbye, they stood…read moreby our side with care, compassion, and support. They answered every question, listened when we needed to talk, and helped in more ways than we can count. As we laid our beloved mother to rest, Grace Mortuary handled everything with grace and dignity. Because of them, we were able to say goodbye beautifully, creating memories we'll treasure forever. A special thank you to the hearse drivers, Charlie and Uncle. From start to finish, your kindness and respect touched our hearts deeply. You treated our mother like your own and reminded us what true community feels like. There are no words that can fully express our gratitude -- but from the bottom of our hearts, thank you.

AC works well and was cool enough to might need a jacket, staff are very friendly and offered to…read morerearrange the room to accommodate to our needs, the dining area is also well kept and the pineapple juice (I think it's pineapple?) was very delicious.

Unfortunately, this was one of the most disappointing experiences I've had with a mortuary on the…read moreisland. As a family coming together to honor and celebrate the life of our loved one, we expected a higher level of professionalism, care, and support. The overall quality of the facilities and equipment felt outdated, and the interactions with some of the staff came across as less welcoming than we had hoped. There were several issues throughout the service, including the slideshow not being played as planned and the microphones cutting in and out while people were speaking. The most difficult part was feeling rushed during the time we were trying to take photos, reflect, and create final memories with our loved one. This was an important moment for our family, and we hoped to have more time and support to truly honor that experience. I hope this feedback helps improve the experience for future families, because during such a meaningful and emotional time, compassion, patience, and professionalism are incredibly important.

Losing a loved one is never easy, but the staff at Hawaiian Memorial Park Mortuary made a difficult…read moretime a little easier. Their kindness, patience, and compassion meant so much to our family. They went above and beyond to ensure everything was beautiful and handled with care. We will always be grateful for the comfort and support they provided.

UNACCEPTABLE Hawaiian Memorial woman's bathroom…read more Has not been cleaned in along time. Rubbish, grass clippings, dead leaves, dead 747 S in the sink. Do better, especially on holidays, Mothers Day!! Family will be visiting loved ones.