Cooling Hawaii addressed my issue promptly and professionally. I used the after hours service and…read moreRay was a great technician and solved the issue and treated me and my home with respect. We will continue to use Cooling Hawaii for all our AC needs.

Very professional and patient. They were exactly what we…read moreneeded. They quickly found our problem and came up with a plan to fix our system.

Dane has installed several Fujitsu units for us personally, and for our extended family. It's all…read moreworking great, and were very glad we used his services. Very nice installation, thanks so much---ron

Using Island App was the best decision! They have installed several A/C units in our new homes in…read moreLahaina. They show up on time, and complete the project as promised. I will continue to use them as our "go-to" subcontractor.

Tony was a wonderful help. He was friendly and able to explain my AC issues in a way that I could…read moreunderstand. I would be thrilled to work with him and Tradewinds for my next AC servicing. Tradewinds is lucky to have such a great professional on their team with Tony!

I highly recommend this company. Prompt follow-up, good communication, knowledgeable, professional.read more

A/C stopped working. Desperately needed it to help me breathe. They had a very large job they were…read moreworking on. They came out on Friday evening at 4:50 pm and didn't leave until it was working. They were extremely diligent, and knew their business. Thank you Chill Out.

Reliable and very professional, with no hidden fees nor agenda. Finished the job on time and did it…read morewell too and pricing is very reasonable . Will definitely use again and will highly recommend without hesitation. Thank you for job well done !

Tom and Trevor did a phenomenal job installing a new mini split system in our home. Tom's bid was…read morevery reasonable and included all equipment, installation, electrical wiring, drywall repair, repainting, etc. Tom even went above and beyond by checking our existing central AC system to ensure freon levels were good and that the equipment was working properly and this service was done at no additional cost to us. Tom is extremely knowledgeable, his communication was exceptional, he was very reliable and showed up when he said he would, all work was performed with the utmost courtesy and care to our home, and the project was completed ahead of schedule. All additional required support (Trevor, James and Lysa) were coordinated flawlessly and they were equally as courteous, reliable, professional and the work they did was exceptional. We can't express enough how pleased we are with the result of the project and would highly recommend Tom and his crew to anyone looking for a high quality, competitive and professional project.

Tom has assisted me with my air conditioning needs for over 3 years. He has gone above and beyond…read moreto make sure I am happy. When I bought my current home, he helped to get the aged a/c checked out and operational, eventually, he replaced the unit and move it to a new and better location at my property. In the past year, I built a cottage (ADU) and Tom handle the installation of the split system. It looks and works beautifully. I have referred Tom to many of my friends and clients and will continue to do so. Mahalo nui Tom for everything!

My 15 year old AC stopped working a few weeks ago but I decided to get it fixed last week. I had a…read morecompany come out to fix it but it didn't seem to want to work. Unfortunately they informed me I had to replace the entire thing bc fujitsu no longer made my AC condenser. I received a quote but it seemed really high so I called several other places to shop around. Good thing I did bc the entire experience was excellent. I called Terry in the AM, he came by a hour or so later, gave me a great quote (~2000 less) and was able to install it the next day. The whole process was so easy and now I get to sit in my cool living room and write this review. All I have to say is this company is so professional, made sure my condo was cleaned up before they left and I was happy with their service. Their name guarantee AC is definitely what they provided. Thanks for the great work!

DO NOT DO BUSINESS WITH THEM. First they charge $225 just to look at the problem. Then they…read morecharged us another $225 for work that we did not authorize and which did not solve the problem with our AC. Then they threaten us with sending it to collections when we refused to pay for the work that we did not authorize and which did not repair the problem.

Review Update May 14, 2026: I am updating my review today…read morebecause Steve's Plumbing has honored their customer satisfaction guarantee and issued a refund. Additionally they also changed their misleading ads on their new website which was my main complaint. I appreciate their efforts to do the right thing --not all companies do this. I did not have an issue with the plumbing service I received. In fact, it was very good. The online booking process was easy and the technician did a good job. Original Review: BUYER BEWARE: This company has false advertising and misleading pricing on their website. It's classic 'Bait and Switch.' Do your research on BBB before booking with this company! I wish I had.

Had a leak underneath a walkway outside and they sent someone out to assess the situation. Gave me…read morea quote of $27,000 then brought it down to $25,000 for "member price." They were trying to add so much more work than necessary to fix just one leak. Asked a retired general contractor friend for a second opinion and he bursted out into laughter calling this highway robbery. He came over with his tools, cut open the cement just where the leak was and clamped it shut with a pipe tool. Saved me $27,000 of unnecessary work. Shady shady shady! I was gonna let it go but the fact that they keep spamming my email with an invoice estimate after I've told them I fixed it already motivated me to write this review. Thanks for reminding me lol.

Certified air conditioning is literally the only company that calls me back and gets an appointment…read morewithin the day or a couple of days... I have an older system and every time Chris Ann comes out she finds out what the problem is and fixes it for me whereas other companies have tried to get me to buy a whole new system.. She is amazing and so thankful she could fix problems for a single mom, Without trying to oversell...Thank you certified!! Highly recommend them for any HVAC services you

Ridiculous company to try and get out to service a three-year-old unit they installed. Had a…read moretriple-head mini split installed, 2 of the 3 indoor head units have a leak in the coils. Called and was told it would be about a week before they could even come out to diagnose the problem. I called another company who diagnosed the problem the next day. I told Certified Air the issue and it would be 30 days before one of the coils would arrive and 2-3 months to build the other coil. I talked with the warranty manager who sent me the warranty registration info and told me any licensed HVAC company can do warranty repair on our unit. I talked with Marco (service manager) and inquired if we could get the manufacturer to cover the indoor head units replaced instead of waiting for the coils, Marco said that was doubtful but would confirm the timing of everything and get back to me later in the day. It was two days later before I heard from Marco telling me the living room coil was a week out and they had the bedroom coil in stock. They told me they could come out to confirm the leak and schedule the coil install maybe next week. However they had the coil that was 2-3 months out in stock in their warehouse. During this time the other company called and said the coil with the bigger leak had arrived after 3 days and they were on their way to install it. After hanging up with the other company, I tried non-stop to call Certified Air to tell them the info and NOBODY answered the phone. The Certified Air tech arrived and had a conversation with the other company who just arrived as well in the parking lot and the tech left without contacting me "not knowing what to do" per service manager Marco. After finally talking to Marco, he advised they would not assist me any further since I'm using the other company. I told Marco the other company was only replacing the one coil and I wanted them to replace the coil they had in stock. HE REFUSED! He did tell me the other option would be to have the other company replace the indoor head unit, which was in stock on the island, but would not be covered under warranty if I wanted to go that route. He said it would have to be cleared with the owner of Certified Air to even be allowed to service the system they installed since I had another company do the repairs (under warranty) that they could not get to for weeks. To be clear, we tried in February of this year to try and get Certified Air to even come out to service and clean THEIR install but was told they could not get to us for weeks out due to manpower shortages. I was told from several other companies that Certified Air had laid off many employees which is due to their delayed schedule!

A business name can't get anymore generic than this, LOL. While these guys did not install the…read moresplit units in one of my homes, we are utilizing them for their maintenance. EXPERIENCE: I just so happen to check on the filters on the bigger and older of the two units and was shocked to see that they hadn't been changed in years as they we either sticky, torn or simply obliterated. Luckily they stocked the filters and changed them ASAP during the service. We were told that the unit had some life left in it but was pretty rusted inside of the indoor unit as I heard the tech scraping and prodding away at something. Total bill for the two was a whopping $580 and change. I've never paid that much for the central unit in our other home! Wowzers. SERVICE: They did do a no call/no show on us prior to this visit. I hear the a/c business on Maui is good, especially with the blazing summer we're currently having, so lost business is really no loss to them. Another phone call brought a tech over in a few days, who was friendly and professional. OVERALL: Good work but I'm not sure if we'll use them again due to pricing.

They did a phenomenal job at putting in our split air conditioning units for our rental in Maui. I…read morewould give them a 5 star, however, their technicians don't seem to get that our unit is a rental and turn off the air-conditioning unit with the remote versus leaving it on so that the renters only use the timer. I don't live on island so my property manager has to come out to correct what the techs do to the unit. (I have them service my unit every three months).

Owen came to my place to look at my A/C system whose drain pan and a couple of pipes needed…read morereplacement, and whose clogged auxiliary discharge pipe needed to be cleared. Before coming, he gave me an estimate (a range). I had already bought a replacement drain pan. He looked at the installation, and gave me an instant quote (within the range that he had given before coming) that was reasonable. I agreed, and he started work immediately. He was polite and respectful, worked efficiently, and cleaned well the area once his work was completed. I was very happy with his performance, and I would not hesitate to use his services again.

I wish I had paid attention to Karleen's review. I did the same and scheduled it one month in…read moreadvance. Owen responded and scheduled with me. I sent him several texts to confirm the appointment, but he didn't respond. No-show. I shut down my rental to have him service. Do not waste your time with this business.