The price was way too high! breakfast was absolutely horrible to all burnt and it really stunk!…read moreAlmost $200 for the night!

If I could give this stay 0 points, I would. Can you imagine being in a room where the toilet does…read morenot work - and they say they can neither call someone to repair it nor move me to a different room? That is my current situation! I am an IHG Diamond Elite and an Intercontinental Ambassador. The problems began with check in when I was told that I would have to pay for an upgrade. If the hotel has a better room available Diamond Elite's get it at no charge. Not here. Two days ago, I returned to my room to discover the toilet disassembled. I had no problem previous with the toilet. Housekeeping took it apart. I went to the front desk and ask the manager what was happening. He immediately went to my room and put on a new handle. Ever since he put the new handle on, the toilet runs continuously. This evening I returned to my room to discover the toilet won't flush. Manager not on property. Kid on front desk says he cannot call a plumber unless the manager tells him to. He also cannot move me to another room because the hotel is sold out. I stay 70+ nites a year in IHG properties and another 25 a year in Marriott properties. This is the first time I have been faced with a situation like this - a non working toilet and a refusal to remedy the situation. Avoid this place at all cost.

Horrible, horrible experience…read more I visited Ohio for a quick, fun getaway with friends, but it quickly turned into a nightmare. The hotel was centrally located, fairly new, and had good reviews--so we thought we were in good hands. Check-in went smoothly, but things went downhill fast. While in the bathroom, I noticed a couple of ants and initially didn't think much of it. Then my best friend noticed ants on her bed--and not just one or two, they were swarming. We reported it to the front desk and asked to speak with management. Unfortunately, we weren't offered any real solutions. Housekeeping was unavailable, the hotel was supposedly sold out, and they told us if we wanted to switch hotels, we'd have to pay for it ourselves. We were offered some loyalty points and a one-night refund--but we were five hours from home and it was too late to hit the road again. Maintenance came and said they found the issue and treated it. They also claimed the sheets would be changed. We left for dinner hopeful--but came back to even more ants. At that point, we had no choice but to sleep in the one bed that was ant-free and leave at the crack of dawn. As we checked out, we spoke to the manager again, who basically told us they can't control ants and acted as if she had done all she could. She even bragged about how she had "upgraded" our room--as if that made the ant infestation okay. Extremely disappointed, irritated, and still waiting to hear from ownership--who never reached out despite our attempts. A complete letdown from what should have been a relaxing weekend. Avoid if you care about cleanliness, accountability, or real customer service.

This hotel is a bit of an anomaly... while it is in a nice area, the amenities are a bit meh. I was…read morequite surprised that none of the usual hotel "freebies" were available (like coffee in the morning for early risers). As for the surrounding restaurants, they seemed to be more geared to young professionals living in the immediate area. My son and walked around the area to see if we could find anything else but wound up back at the Hofbrau Haus next to the hotel. As for the room, no issues.

My husband is a Hilton honors member. We usually stay at this hotel when we return home for a…read morevisit. We stayed the weekend of the Fourth of July, 2025. The hotel charged my debit card four times for the same room which totally drained my bank account. I tried to talk to the gentleman at the front desk and he proceeded to tell me that by signing up through the app that they can charge my card whenever they want. Needless to say, He was not helpful at all. This was before I even arrived to the hotel. I asked to speak to the manager. The manager was busy and I said I would be there in 20 minutes. The manager was supposed to talk with me and conveniently he left 10 minutes before I got there. It took me over five days to get my money back. I even complained to the Corporate Hilton, which also was 0% help. They promised that I would receive a call and they would do something to help make this better. Here we are almost a month later and nothing has been done. Also, While standing in line, I heard from two other customers that they had charged their debit card more than once as well. I have tried to get in touch with management to resolve this issue however no one wants to return my call. Please beware when staying here as the management is terrible and clearly they don't do anything to make things right. I will never stay here again.

Had a nice 2 night - 2 room stay along with a bunch of other teammates. It's clean.. modern. Great…read morelobby. Breakfast was good and well stocked. Room neat and clean. No complaints! Kids had a great time in the pool.

Great hotel option for those looking for comfort and excellent service; Holiday Inn Express is well…read moreworth it! Came here with my friend and her mother for a single night stay as part of a friend's wedding. I was surprised to see a Holiday Inn in this area since it isn't particularly populated, though I certainly appreciated it being here! The rooms are clean and well-appointed, and any amenity you might need is either already in the room or available at the front counter. I somehow managed to forget to bring an iPhone charger (arguably the most important thing you should bring on any trip) so I went up front to see if they had one on offer and, sure enough, they offered me one right away. I half-expected them to ask for my driver's license or at least room number before entrusting it to me, though they were super casual about it : "It's fine, you can bring it back whenever you're done with it!" Wow, that's a breath of fresh air! The complimentary breakfast here was very nice and had a variety of warm options (not just cold cereal or basic oatmeal like many hotels try to pass off as a meal), and I dutifully returned the charger to the front desk prior to departure, with them accepting it back as casually as they had issued it. Maybe that's more about the nature of people who live around here, though I appreciated it just the same! While I didn't use the pool on this occasion, it did look very appealing, as did the landscaping around the hotel. I was very pleased with my short visit here and would gladly do it again if offered the chance! Overall: 5.0 stars ---- Pros: - Excellent rooms with everything you'll need to keep you comfortable. - Clean rooms, common areas, and parking lot. - Pleasant (and trusting) staff. - Great continental breakfast, actually worthy of that title. Cons: - None. You pay more for Holiday Inn than you would elsewhere and for good reason: they provide great value and ensure you're well-rested and in a good mood for whatever rigors tomorrow holds for you!

I have stayed in many really good and even great hotels throughout my time as a comedian and I must…read moresay that the Hampton Inn Washington Courthouse in Jeffersonville, OH is my all time favorite. Firstly, this is the best and friendliest staff I have ever known. The GM is hilarious and made time to make sure everything was right in my room and even brought me goodies to snack on even though I couldn't- I'm on keto, but they were very tempting snacks. Ok, so let me tell you about the room. Girl, the room had the most perfect bed I have ever slept on. If I could have figured out a way to smuggle this bed out I would have. I'm kinda like the Goldilocks of hotel beds and this one was just right. So right in fact that when I went to lay down for just 5 min before unpacking my gear it sucked me in and I slept for 2 hours ! That never happens! The tv was actually larger than my 50 inch at home and had great channels. This one hotel has messed up my entire theory of hotel cable. Maybe it's an anomaly, but in all the years I have been traveling for my career the equation has been the better the hotel is the shittier the cable. Well thanks for proving me wrong this time, Hampton Inn! The room itself was excellent. They gave me a handicap accessible room on the first floor and it was the first room when one walks in- as all handicapped rooms should be. Why most hotels put them so far down the hallways I'll never know. This one did it right. Getting a late checkout wasn't an issue, either. In fact they offered it to me. The best part of my stay had to be the giant picture of cows behind the front desk welcoming me into the hotel. Yes, cowss. I love cows and the cow picture just made me smile as I avoided the fresh, hot cookies. Corporate, leave that cow pic alone! Thank you so much, Hampton Inn! I will stay here next time I'm anywhere close.

Three and a half stars, really. The hotel is a bit old and needs to be updated, and things are just…read moredingy, worn and tired. I don't think it's the fault of the current staff -- it just is what it is. I like that Holiday Inn hotels offer a free breakfast, and the breakfast is usually decent, too. The breakfast here is offered for several hours during the morning, and there are things like pancakes, yogurt, cereal, English muffins, fresh fruit and hard-boiled eggs. You can assemble an OK breakfast for yourself here. There's a little gym area in the hotel, but it's not much. There was an elliptical and a treadmill, as well as some weights. That's about it, and I think I was the only person using the workout room the whole time I was there. There were no sanitizing wipes, but there were some towels and a TV. The room was OK. The bed was probably the best thing about the hotel because it was super comfortable and soft. The pillows were comfy, too. The bathroom was OK, but the sink was clogged and filled up quickly. Basically, everything was OK but nothing was great.

My job requires a lot of walking. I developed a blood blister on my heel. I went to the Dr. because…read moreof the pain and he said he didn't see a problem with it so I thought it would heal on its own. I had a reservation at the Holiday Inn at Lancaster Ohio so I checked in and went to the room. That night while sleeping my blood blister opened and caused a stain approximately 12 inches in diameter on the sheet. When leaving, I reported this to the desk clerk and she said "No worries." I made another reservation for that following Saturday. When I arrived on Saturday I was told by the desk clerk that my reservation had been cancelled because of the incident from my last visit and charged me an extra cleaning fee for the blood stain. I wonder what they do when a woman starts her period during sleep and leaves a stain? What happens when someone develops diarrhea and leaves a mess in the bed and a trail all the way to the bathroom?? So Holiday Inn of Lancaster Ohio ...sorry for being human and making your maid have to do her job. It's nice to see how THIS Holiday Inn treats the veterans and senior citizens of the USA when traveling. I went to another motel nearby in Lancaster and they were happy to accommodate me and I got a cheaper room with better cable TV service!! No more Holiday Inns for me!

Great service! The room was clean and the bed was comfortable. Definitely recommend the hotel.read more

Our room was very clean and comfortable. Enjoyed the easy access to the casino, and the handicapped…read moreparking in the back. The breakfast was well done and the woman working it was very attentive with keeping it filled and clean. My complaint was in what I saw. My daughter has health problems and I let her sleep as long as possible. So, I sat in the breakfast area for about 2 hours. I saw people carrying large amounts of breakfast food out the door. One lady had a large cardboard box of food she carried out the door. No one offered to stop them. I would not deny any person food when hungry. But, I noticed the woman working hard to keep up filling the food and cleaning the breakfast area. Otherwise, a terrific place to stay and enjoy breakfast.

Def a Hilton!…read more Stayed here to attend a wedding down the street at the country club. I wouldn't particularly say I enjoy the location but the hotel itself is fine. Pretty lobby. Seems crisp and clean. Same Hilton ammenities as usual. Room was pretty and Hilton-esque. Nice and modern, decent quality and clean. Nothing to complain about here! Would recommend if you ask me!

The bed slept fine, but we were put on the interstate side of the hotel and the sound of traffic…read moreall night was awful, that coupled with the alarm going off at 6AM(not set by me) made for a very rough night's sleep. If staying here be sure to ask for the side of the hotel away from the interstate.

Always a great stay at Drury! Got in from a long trip with a toddler from Maryland and swooped into…read morethe kickback tired and hungry as it was closing. Manager told us to take our time, he'd hold the food until we had enough to eat. We filled a couple plates to eat "family style" and even got a couple drinks. Tired and with full bellies we dozed off to sleep to wake up to a delicious breakfast as usual and got on our way to the next Drury in St Louis. We're Drury hopping all the way to Denver.

I usually enjoy my stay at Drury hotels. This one promised me they were the best ! I do not think…read moreso, it was so noisy it was hard to get a good night's sleep. You could hear all the traffic from the road and guest screaming. Kickback is usually enjoyable but not this evening they feel flat other Drury hotels have more to offer both for kickback and breakfast. Which was not at usual standards either. I was so sad this trip and it was under construction ! Not to mention the pool was overcrowded and small. A lady actually had her children swimming in the hot tub. So we did not get to enjoy the pool or hot tub. I will never stay at this location again. The only positive thing I can say is the staff was friendly. Well except the guy that checked us out, he did ask how my stay was and I said exhausting and he replied I'm happy to hear that. I think he thought I said something different but was in no shape to argue. I'm going home to get some rest.

My wife and I went to Castle Inn for 2 nights in July, 2025 and stayed in room 202…read more The Good: -The decor of the castle was what we expected. It was pretty cool to see the armored knights, the cool architecture of the castle (inside and out), the beautiful stained glass windows and all the older decorations. -The bedroom and bathroom were clean (except it was very dusty). -We were pleasantly surprised that there was a refrigerator and microwave because the way the website is worded it sounds like there is only a common refrigerator on the 2nd floor. -The Innkeepers, Dave and Trish, were very friendly and helpful. They try hard to please you and work hard. -Breakfast was ok. Mostly frozen sausage and bagged hash browns. There was also quiche, bagels and toast with various condiments. The Not So Good -Obviously the castle is old and you would expect it to have somewhat of a musty smell. It was exceptionally musty when you walk into the castle. Most people may tolerate it but with my breathing problems it was difficult for me. The room we stayed in was not bad but you can still smell it, especially when you open the door. -The rooms look really nice on the website but not as nice in person. The inn needs a lot of work and one maintenance man cannot possible do it all himself. More help is really needed. -Could use a place to hang cloths along with some hangers.

Reservations were smooth and easy but you do have to call to make a reservation and prepay. The…read moreperson helping with reservations was helpful and got me set-up right away. Checking in was also a breeze. I got a text the day before with directions on parking, check-in, policies, etc. We called 30 minutes out to let them know when we would be arriving. The innkeeper was ready with our room keys and a lovely little welcome snack basket. He showed us the basics of the castle and to our room for the evening. We had a room on the third floor. It was cute with a jacuzzi tub, and a little private side room with a couch in it. We did not use the jacuzzi tub. The shower water was hot and felt great. The bed was comfortable and the comforter kept us warm (as it was a bit chilly in the room). Our room was adorable. There was a TV and DVD player in the room. Breakfast was simple and filling. Our host was a bit frazzled because of weather delays but he was so pleasant! We happily waited and talked with the other guests. We had eggs, hashbrowns, toast, english muffins and sausage. The night before he said it would be buffet style and then the next morning he ended up plating everything and bringing it out to us. There was also coffee, juice, and hot tea available. I would recommend adding some ketchup and jam to the menu options. There is a cute little gift shop with some interesting items in it. The innkeeper let us stay as long as we liked even though check-out was at 11a. There was one other couple staying with us that night but we pretty much had the place to ourselves. The decor is awesome. Overall the castle is adorable and fun. The innkeeper was so sweet and attentive. There are a few areas of maintenance improvements that could be done throughout the castle. I would love to see someone help invest for the repairs because I would hate for anything to happen to this beautiful space.

Excellent choice for a nice stay. Building is new, parking is easy. Check in staff was super…read morefriendly. Room was very clean and new feeling with a full fridge, microwave, and tons of counter and storage space. With the king suite, we got a pull out couch as well. The TV had plenty of channels to choose from. Breakfast is short - 6-9 on weekdays and 630-930 on weekends. Includes waffles, cereals, breads, fruit, yogurt, juices, and a make-your-own breakfast sandwich bar. Would definitely stay again

Very new, very nice. The walls are a little thin which isn't a big deal unless you're next to some…read morebig mouths. If you see this review and end up staying here, let me tell you about the toilets. I've never seen a flush with that kind of ferocity in my life. You barely have to touch the handle. Be careful if you have a necktie on or you may end up in the local sewer system. You can hear the toilets flush in other rooms nearby. It's kind of funny to hear them going off now at 7 pm, but it probably won't be as cute at 5 am. I didn't deal with the front desk directly as I always use my phone to check in and gain entry to my room. I did receive a text a few minutes after I got into my room from what I think was a front desk person asking how everything was, so that was nice. I'd recommend this place. The room is spacious and comfortable and the price is reasonable for this level of accomodations. The only downfall is no built in cooktops in the kitchen like I'm used to from similar Hilton properties. They do have induction burners you can use at the front desk but I won't want to bother returning it tomorrow so that means DoorDash tonight instead of cooking my own food which I prefer to do. Certainly not a deal breaker, it just means I get to try a new Chinese joint in town. Another plus: They have USB-C outlets all over the place which is an upgrade I've been wanting to see for a long time.