A Difficult Reality for Vulnerable Claimants…read more I'm sharing this for anyone who may one day have to navigate a large insurance claim while also dealing with stress, trauma, or mental health challenges. I experienced a total loss due to a fire and submitted a significant claim. I made every effort to cooperate--providing documentation, responding to requests, and even submitting additional information and corrections when asked. Despite this, my claim was ultimately denied. What I want others to understand is not just the outcome, but the process. Managing a claim of this size is extremely complex. It requires organization, accuracy, and emotional resilience--things that can be very difficult if you are already struggling. Over several months, I spent hundreds of hours trying to meet expectations and support my claim. The investigation process felt overwhelming and, at times, intimidating. As someone managing PTSD, the pressure and scrutiny had a serious impact on my mental health. At one point, the stress became so significant that I required psychiatric care. I recognize that insurance companies operate within policies and procedures. However, my experience felt highly impersonal. I often felt like I was being assessed as a file rather than as a person going through a loss. For those who are vulnerable or managing health challenges, I would strongly caution: do not go through a large claim process alone. Seek support early--whether legal, professional, or personal. This experience changed how I view insurance. When choosing a provider, it may be worth considering not just cost or coverage, but the level of support and human connection available when things go wrong. I am sharing this so others can be better prepared than I was.

Horrible experience being given the run around between Intact adjusters that do not help their…read moreclients. I am frustrated re the recent handling of my claim with Belair (Intact Insurance) despite my mechanic agreeing to match the Belair Labour standard rates provided by the ajuster, they are refusing to cover the agreed-upon labour rates causing a delay in my vehicle's repair. I have been without a vehicle since Oct. 7/25. I was told by the adjuster that if I didn't take a rental that I am allowed to use their Rental Allowance program in place of a rental allowance would be $35 a day for everyday that my vehicle is in for repairs. They are now saying they will only pay me $35 dollars a day for only approved days, which I find unfair because I am still stuck not haning a vehicle. Causing me undue stress.

Worst company ever. Steal your money, provide you no services, increase your insurance even if you…read morehave been with them for years.

I have an update for my review posted on Mar 9, 2026 - 5 days ago. A customer service…read morerepresentative connected with me after seeing my review. The issue with belairdirect was resolved within 4 days. The outstanding amount was transferred to me yesterday. I am very grateful that there are some people in these big corporations who do the right thing. Thank you!

Just renewed for my fifth year in a row with them and have never had any problem at all. Great…read morecompany to deal with, they make it really simple.

--- From the owner --- I spent many years in the insurance…read moreindustry and was surprised by how limited an impact technology has had. Customers still have to call/email/fax in order to purchase or change insurance. I wanted to create an extremely simple experience that allows customers to learn, compare, purchase and manage all their insurance needs fully online. Yeah, um, emailing is exactly what I needed to do and I still couldn't get a quote. I got an I'm sorry, and a Good Luck, but NO quote and NO explanation. The owner is just a prototypical say what you need to say, but don't stand by your words or your actions. Zero integrity.

Brokerlink has been our go-to insurance company for home/vehicle/business for over 20 years and we…read moreare extremely happy with the service over the years. Thank you Jessica and staff for being there for us when we needed your assistance. Ralph'n Julie

I have had multiple problems with Brokerlink, it boils down to bad customer service, incompetence…read moreand a lack of willingness to correct the mistake. One of them is in October 2025 they said in a phone call (which they have listen to) that they were insuring my son and taking a car off my insurance, both of which they (in there words) "forgot" to do. I only found out 6 months later becuase my insurance was due up for renewal. When confronted about it they said it was a mistake but they would not take responsability for it or refund me for the amount I had to pay for the extra car for the duration of 6 months. I believe this is a grave mistake becuase my son has been driving around with no insurance at all for that period of time. STAY AWAY from Brokerlink!

Ha ha, a joke! Absolutely zero insurance knowledge. Just trying to push sales for their own little…read morefranchise. Allstate and State farm are not insurance Brokers. Allstate and State farm cannot write policies with real insurance companies like Intact, Aviva, Chubb, AIG, etc. Allstate and State farm agents are obligated to write policies with their own crappy company. Can only offer the subpar policies of their own company. Can't do commercial insurance and obviously don't understand it at all. Agents are only concerned with sales. Nobody ever receives a flyer in the mail from an Insurance Broker with a photo of their face on it. Allstate and State farm rely on this type of junkmail. Greasy salespeople. No insurance expertise. Won't pay a claim

In Alberta Canada, an insurance company is not permitted by law to charge a customer more than the…read moreGride Rate Level... You can view your Grid Level here: http://www.airb.alberta.ca/gridrate/airbgrid1.aspx InsuranceHotline.com cheapest quote for my wife was about double the legally allowed premium under Alberta law. There is an insurance Ombudsman in Alberta that helped my wife through this by enforcing the law. If you are paying (or being asked to pay) more than what is allowable I recommend you call them at this number: 780.427.2756

TERRIBLE!!! BE VERY AWARE!!! They take ALL of your personal information then transfer to a…read moreBROKER. They have no relationships with these brokers. Even if your information is accurate, the number you got from Insurance Hotline is NOT accurate. Brokers then take all of your information again. I just spoke to an Adam at KTX, he had all of my info then said he can't insure us because we have 2x at faults in 6 yrs. The line cut out, he has my cell, and didn't have the professionalism to call back and finish the call. Just go directly to broker, no need to use www.insurancehotline.com

Signed up for a credit card and RATESDOTCA offered a $100 gift card. I applied, got the card and…read moreapplied for the gift card. 3 weeks go by and I hear nothing so I inquire. They say they are working on it. I forget about it and 8 months go by, and I inquire again to which they respond that its too long ago and per company policy they would no honour the offer. Imagine signing up for a credit card, spending a bunch of money with that card and being told that you've been played. Terrible service and company, stay away!