I left a message on their voicemail. They never returned my call. What kind of professional treats…read moretheir patients like that?

This place needs to be bypassed and go somewhere where you will get the care you deserve. The VA…read moresent me there as my long-term term allergy issues, where not being taken care of by over-the-counter tablets. I waited a half an hour to get taken back. They did every test, then a cat scan of my head. Oh you have an infection. Ok I take the meds, come back 3 weeks later. I again wait 30 minutes to meet up with this jerk, who reviewed my record. Ok your infection should be over, continue with your over the counter allergy meds....WHAT. you charged the VA for every test you could and then you tell me to continue with the same allergy meds I have been taken. You suck. I called the VA and my primary care physician not to sending anyone here. EVER

I've been around the block with pulmonologists in several metro areas around the US, and I have a…read moreparticular affection toward Dr Kurrus. He is thorough, detailed, and has excellent and caring bedside manner. One hopes to never have to see a lung specialist on a routine basis, but I'm happy I've got Dr Kurrus and the staff at Pulmonary Internal Medicine to take care of me. Any insurance authorizations/appeals are followed up in a very timely manner. His nurse Barbara is wonderful. I had to switch pulmonologists in Salt Lake City due to insurance limitations, and I'm really glad I chose Dr. Kurrus.

While my doctor was great, my overall experience was not good. They repeatedly cancelled my sleep…read morestudy just a few hours before the actual study. Trying to get ahold of their office is near impossible. You'll be on hold forever and eventually end up leaving a voicemail. This voicemail says something to the effect of not leaving multiple messages about the same issue, which I've learned to interpret as a red flag. i left a voicemail over two weeks ago and they've still not returned my call.

***If you really want to make yourself heard, contact your insurance provider and ask how you can…read morelodge a formal complaint.*** **Original Review** This place is very busy. Every time I have come in for an appointment, the waiting room has been packed. They seem to have far more patients than they can handle. Since I first called them for a consult in May, I have had to schedule three separate in office visits. The first was three weeks out, to meet with a doctor for a 15 minute meeting to get a home sleep study ordered. Then I had to wait three weeks for them to call to schedule a time and say in July for a time slot to pick up the home sleep study device, and have it explained to me. After completing the sleep study protocol, I dropped off the unit, and had to once again wait several more weeks to get the results reviewed with me. Finally, in late August I got my results, and was told that a prescription would be sent to a medical equipment provider, and the provider would call me in a few more weeks. Three weeks later, when I received no call, I tried contacting Granger to get the contact info for the supplier, and verify they got the Rx. I left a message and did not hear back. A week later, I tracked down the supplier, and they helpfully checked their records and confirmed there was no Rx on file for me. I called Granger on October 1 and left a VM with all my info and asked for a return call. Nothing. I called again October 8 and left a message, again with all my info. The VM said they would get back to me in 24 to 48 business hours. Nothing. I guess I'll create an account on their patient portal and start sending things in writing. I am scheduled for a follow up appointment in November to review the telemetry from the CPAP I should have gotten in September. If I don't get someone to call me back or answer the phone I am going to be asking for my records under HIPPA and finding a provider that answers their phone. If all this seems rant-y, well, yeah, I have an untreated sleep disorder. That tends to make one irritable. However, it doesn't mean forcing people to sign up for yet another online portal account or download yet another app is good patient care or customer service.

They have to schedule you months in advance. My fiance got TURNED AWAY because he didn't show up 30…read moreminutes early to fill out paperwork. Funny, because they called to remind us of his appointment and in the voicemail they left, they didn't mention that he needed to be there a half hour early and he doesn't remember them telling him when he made the appointment that he had to be there early. Their website only shows the Provo location, not the American Fork location. So, good luck finding information there.

Worst service. They will not allow me access to speak to my doctor. The receptionist ladies there…read moreall tried to keep me from speaking to a manager to complain about the service I received. Dr. Klein is a great physician, but his support staff definitely needs a lot of help in customer care. This is certainly how you lose patients. I couldn't get someone to get me a sleep apnea machine and finally after 3 months from when I had my doctor's visit did Becky call me back saying she had someone who could do it for me, and she was returning the voicemail I had made to Dr. Klein asking him to call me back. I even tried finding the hospital Dr. Klein was at (as he travels to different hospitals) and tried writing him a letter about my poor experience, but got the mail returned back to me. I hope the doctors read this and see why their patients won't be returning back to them. Sadly, if I could, I wouldn't even give this place one star. STAY AWAY!!! WORST EXPERIENCE EVER!!! (It says I'm located in San Franciso, but that's not right. I'm located in SLC.)

Pretty much impossible to reach the doctor's staff as you ALWAYS get a recording saying they are…read morebusy and will call you back (at their convenience). So much for putting the customer first. Very happy with the Cardiologist so i will put up with the hassle.

This review is specifically about Dr. Lorraine Szczesny (pronounced 'sez-ny')…read more Dr. Szczesny was recommended to me by two co-workers (one a supervisor) years ago and when my insurance changed and I could finally see her, I was very happy. Compassionate and friendly, she is the most approachable doctor I have had. Although her schedule is always full, she will take the time to catch up on my personal life as well as my health. In this way she serves the whole person, not merely the body.

Wasatch Allergy & Asthma. Time for my allergy shot! The staff here is so awesome they make you feel…read morereally at ease when you come in! Dr. Chenworth is really thorough in testing and explaining everything! Well guys see you again on Friday!