If I could give them 6 stars I would. I called with an issue with my laptop and after having a…read morepleasant conversation with Amy, she directed me to James. Once I described my problem, James made time for me that afternoon in there office and within an hour had my issue solved. Thank you Network Specialists

Meet Alex N.. with his permission I got to post his jpeg here.. I for the 5th time have had to take…read moremy LT to G Squad for issues that never get resolved and is returned with issues it didn't have prior to it's visit!,, I had management assist and others and likewise have had.......... lets just say enough bulldorish conclusions to why my LT is is hanging up and not receiving my commands for the specifications of this machine there should not be any hesitations at all! and in comparison to my others with less capacity and much older with software and HARDware not minutely related in ram, rom,, processing speed and or command no matter the operator!! I don't read up or study computers, electronics or do I qualify as a "Geek" but I do expect to have the capacity to max out any specifications should the time arise!.. I ask questions and I take my cpu where it is designed to go. If it's not performing accordingly I expect to have this resolved per manufacturers /product guarantee or if I it reads so it should do so.. No one at BB G Squad had yet even agreed with me that something was wrong with my component blaming it all on "Operator" problems to viruses, and other conclusions leaving me simply frustrated and then I can't really argue what I really do not know??? Finally!! This young man that is Neat, clean, polite, smiles and is listening to me so attentively goes thru a series of troubleshooting and readings from the task manager and we both come to this conclusion that YES! there is a problem here... It's lengthy and technical.. BUT he seen what I do..!! and I am happy that we are going forward with recommended processing for repairs. Thank you Alex N from Racine, WI BB Geek Squad for being the awesome customer service rep that you are.. and the awesomesauce guy too..!! .

We had century for 4 years and was cost effective until recently. Needed a new primary panel…read morewhich unfortunately was back ordered due to supply chain challenges. Their program while cheaper upfront, you pay for service calls and any equipment repair or replacement. So we changed to a national supplier who had a great program for all equipment plus more options for basically the same price as a replacement panel from century. The new company has a higher annual cost, but the plan covers all service calls at no cost and full replacement of any device if something breaks or becomes outdated. So more money but a insurance plan as we all know electronic devices always have some issues eventually. Hate to not support a local company who did have overall good service, but there is a high cost long term if something needs service or changes from 3g to 4g and eventually 5g. Just make sure when making this type of investment that lower upfront costs may not always be the right path long term.