I use Office Max for a lot of my printing needs and have never experienced what went on this past week. I signed in on the computer with a five minute wait. OK so far. Chris was the only person in the department. I gave him the files I needed to have printed, business cards and some labels for my products. He totaled up my purchase and directed me to go to the register and pay, which I did, Still OK so far. Then he told me that he could start my printing when the next person in line was helped. There appeared another person, which he waited on, and yet another. At that point I walked up to the counter and asked why I was still waiting for my printing to be done, this was after waiting at least 15 minutes. He informed me of their policy that if there are people in line he cannot start my print job. So after questioning him, he called a manager who told me the same and this policy had been in effect for the past two years. This was news to me because I had never experienced this. He said in by 2 out by 8. And they close at 8, mind you or I would have to come back at another time. This area services a rural population and I live 20 miles from this store. This is not practical for me or other customers who live a distance away to return to get their printing at another time.
So let me get this straight ..... I come in there to have something printed and I have to wait until every person in the line gets waited on first before my printing job can even get started to be printed? Who makes this stuff up? Don't their corporate executive(s) who con-cocked this think that there is a reason why I have to wait and not be waited on in turn like any other store, and that I have other things to do ..... like go to work. (Good thing I left early that day.) I had to give at least one star for this review but this decision deserves a BIG FAT ZERO. I spend a lot of money on printing at this place every year. I am seeking alternative means for my business. I won't put up with this stupid policy. read more