The customer service here is definitely lacking. If you get upset over poor customer service you…read moremay want to skip this location. I can definitely see why it's always dead. The staff is of very little help and they treat you in my opinion, rather rudely. It's a shame because I like supporting a small box companies like this but these people don't deserve my business.

This is probably one of the first times I've ever visited an Office Max. I came in because I needed…read moretwo poster boards laminated and I thought this would be WAY easier (and better) than trying to do it myself at home. I walked up to the counter and the girl was helping another customer try and find something on the computer. She didn't even look up or acknowledge me until several minutes later. When she finally did, all she said was "hi." Then a few minutes after that, seeing I had two large poster boards, she said "you just need those laminated?" When I said "yes," she went to turn on the laminator and said "it will be a few minutes for it to warm up." Awesome. To save time she could have figured out what I was there for in the beginning and already had it warming up by the time she was finished helping the last customer. Talk about terrible customer service. I was in the store for 25 minutes when it could have easily taken 10 with good service and time management. Oh and there was also a customer after me who asked about faxing. She laughed at him and pointed to the fax machine that was a few feet from him. Nice.

I brought my school computer in here recently because it was having issues starting up. They had it…read moreup and running in no time. Tristan, Ocean, and Josh are all really great and friendly too. Overall great place!

I've come to JK for all my custom pc builds, everybody here is so knowledgeable and helpful…read more Tristian and Ocean really know their stuff and always get me going in the right direction for where to take my pc builds to the next level.

My husband and I decided to stop by this location to pursue the clearance items & see if there were…read moreany good sales (no particular item) during our trip to the Lowe's next door. We didn't find anything while looking so we went to leave (you have to exit through the line and past the register), my husband happened to look back & saw a Staples employee pointing her iPad at us, she quickly went to put it down & my husband saw the camera app open on her iPad. Clearly she thought we were stealing but soon realized we weren't as the sensors did not go off upon our exit. We have never in our lives stolen anything let alone committed a crime. I almost went back in to have it out with said employee, as we did not consent to have our picture taken. Not that it should matter, however, we were dressed causally (my husband was in a black tee & khakis while I was in an all black athleisure outfit), well groomed & literally just pursuing the store. Staples has officially lost our business given our atrocious experience.

We are looking for a new printer. My husband has many questions. We happened to be at Staples a few…read moredays ago and Akash, a Staples employee approached us and asked if we had any questions. My husband explained that we were looking at getting a new printer. Akash spent 20 minutes going over all the advantages of laser printers and ink jet printers. He was extremely knowledgeable and very pleasant. Staples is lucky to have him as an employee.

Went there for some stuff and Josh helped me out. He did an awesome job and he was really nice and…read morehelpful. Good job Josh

I placed an order through Uber eats. Office Depot sent 5x7 plastic holders instead of 8x10. I…read morecalled and they said I needed to go to the store to do the exchange. I did but the store wouldn't help me since it was purchased though uber even though I showed the receipt and policy. I was told to call into corporate to get a bar code, so I did but was on the phone for over 10 minutes. I then gave the girl the bar code and it didn't work. The girl at the register said her manager could do an even exchange but the manager came over and refused and said I should have brought from then directly? Then Josh the manger got super rude with me and told me I was holding up his line and I needed to move. He outright refused to help me and thought my situation was funny? I asked Josh for his last name and he told me he doesn't give it to "crazy" people. Apparently asking for an even exchange and showing the receipt was crazy. It even states online that you can exchange when ordering from office max and uber eats. I can't believe a manager of a store would act like that or think it was funny to not help someone even though it was his stores mistake. I ended up just leaving because no adult should talk to another adult that way.

For our 60th high school reunion, we needed alumni booklets to be printed and a poster board of…read moredeceased classmates laminated. Virgil was so patient and wonderfully helpful in planning the booklet at the lowest cost. Covers were purchased at Office Max but had to be ordered. I arrived a few days later to pick up the copied pages and covers, but the printing had not been completed. The group to assemble the booklets was waiting my arrival. So Rovena called "all hands on deck" and printed everything as quickly as possible, plus added in some additional printing at no charge...Rovena, Virgil, and others truly demonstrated what customer service means!

Alexis in printing helped me scan my items for printing and then did an amazing job on my notecards!read more

Service was awful and slow. We ordered one piece of office furniture and repeatedly had to call to…read morefind out delivery. Pretty simple purchase was entirely too complicated traction.

I love this store. Easy parking close to door, no giant big-box store crazy crowds or long lines…read more I can make a quick trip, not an hour-long excursion. Staff has always been helpful.

I regularly go to this store, mostly to drop off returns from my MANY attempts at retail therapy. I…read morehave to say, all the associates at the store are extremely helpful, mild mannered and polite. Their services are clearly stated and they are extremely helpful with their suggestions. I know a number of people have mentioned prices are higher than USPS, and well, that has to be, correct? Plus I am sure the store does not decide prices, corporate UPS does. In either case, the associates and the owner is always suggesting ways to save money (suggesting the best way to send something while also saving money!). I truly appreciate everyone at this store and their services!

This store is the one I always use. Anthony helped me with some copies I needed. Actually went out…read moreof his way to help me and a smile on his face. Definitely would recomend this store