Verizon manager CLIFF BROWN at the store on Eastchase in Montgomery, Alabama got "Christine" today…read morein front of all of his customers and staff. The girl that was trying to help me needed the manager to help her print my bill and no one wanted to bother him while he was outside, so I took it upon myself and had to walk around the building where there was an obvious SKUNK smell with not a in sight. He was on a personal call outside and tried to tell me to wait, but I advised him that wasn't an option. I had to literally shoo him back inside. I fussed at him all the way inside & through the store. He had the NERVE to try to tell me to "ma'am, can you keep it down"... My response was "Don't shush me! I've been here for 30 minutes trying to get my BILL PRINTED since I can't access the online portal because VERIZON didn't change my number correctly in their 2-factor garbage. Business customer for over 20 years & no one can help me " It took him all of TWO SECONDS to push that button to print that bill. AND, I got my point across with not even one curse word. No wonder this store has a horrible rating. And yes I'd already tried the business customer service line... Was hung up on by the automated system 5 times before reaching what I THOUGHT was a human. Nope it was an AI BOT that could understand me. Southern drawl I guess. It hung up on me too after I asked for a supervisor, because I guess AI BOTS don't have supervisors. #lostSouthernGraceandCharm

When you arrive right when they open and still wait almost an hour just to be helped, that's a…read morestaffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is.

This is THE best place for bargains. All the people who work there have always been extremely…read morepleasant. We go in frequently and have never had a bad experience.

The oriental lady is rude. All the other junk stores I've been too you can freely open the…read morepackages... (The clear bags things are shipped in) if you want to know what's in them. She got in my face yelling not to open things. Ever since then when I go in for something she just stares at me. I kinda want to walk it and just unwrap things. Haha. Make a sign or something so people know you don't want things opened. Or just put the back stock in the... Back?! Just a thought.

I was in need of a new phone, as it was time for my upgrade. I was having some difficulties doing…read moreso online, so I decided to go into the Prattville location to try and pick up my upgrade. When I walked in the door, I was immediately greeted by two gentlemen, named Brian and David. Brian assisted me with all of my needs, and he answered all of the questions that I had - which were a lot. I give this location 5 stars because of the amazing customer service that I was given, but if I could give Brian 10 stars, I would. He was very polite and very informative, and that's something that's often hard to come by. I would highly recommend this location, and if you are able to speak with Brian, I definitely would.

This is a great store. Went in on a Saturday for a phone upgrade and was immediately served…read more Terance was fantastic. Even though we were there to buy a new phone he noticed several items on my bill and ended up saving me over $1,000 a year. I was really considering leaving AT&T until he gave us such great customer service and helped us find the right priced plan for our family and business. Simply exceptional

Very nice shop. We came in here because I couldn't stand the hotel soap that made me feel sticky…read moreafter using it. The staff was friendly and helped us locate what we needed. In and out was easy. No problems at all. Nice little shop in a nice area.

The employees at this location are beyond awesome. "T" and the other lady working today were so…read morehelpful. There is a lot of merchandise perfectly and neatly displayed and "T" knows exactly where each and every scent is displayed in the store. I just happened to stop buy and it turned into so much fun. One item I really wanted they pulled out of a drawer for me. Just amazing!

These guys are awesome! A bit less expensive than the big box DIY stores. And they act like…read moreneighbors too- friendly!