I have not visited this location in person, but spoke to a customer service representative. She was…read morefriendly and very professional. I gave 4 stars because unlike the previous reviewer from 2022, IACE does NOT sell JR pass exchange vouchers in person at their Torrance office. They require you to purchase online from their IACE.com website and then you have to have the pass shipped to your home address and pay for that shipping. If you are in a time crunch in leave for Japan in a few days, you should just purchase the tickets in Japan or through the official JR pass website. FYI the fees are a bit higher if you purchase the passes in Japan or through the JR website.

Whenever I go visit my family in Japan, I always buy my airline tickets from IACE. As I elaborate…read morebelow, their prices are very competitive and their service is unparalleled. Fare prices: As it's expensive, I always do my homework: I check airfares online and call a couple of Japanese travel agencies in the US. Since 2008, I have only bought tickets from IACE when I travel to Japan. Japanese travel agencies tend to have better deals than airlines or other online venders, at least slightly. They also give you different rates for children, which I never get online (e.g., airlines webpages or other third party sites, like Kayak). I've always saved money buying tickets from them. Service: The agents are knowledgeable, professional, and courteous. As they are knowledgable, they can search for the best deals. Something unique about IACE is that they have a call center, which is open 24/7. Almost a decade ago, my son was hospitalized in Japan, and I had to change our tickets coming back to the US multiple times. As their call center is always open, I was able to call them without worrying about the time difference. Customer Care: When the big earthquake hit northern part of Japan in March 2011, we had planed a trip to Japan in the same month. As we were not sure if it's safe, we decided to postpone the trip (indefinitely). Under the special circumstances, we requested Delta Airlines to refund our money. They refused despite our multiple requests. IACE contacted the airline on our behalf, but they didn't budge. In the end, IACE Travel gave us back $100 per ticket out of their pocket. Although it was a fraction of what I had paid for the tickets, their gesture was priceless. Ever since, I'm a loyal customer of IACE! Recommendation: Their prices are very competitive. They also go above and beyond to help their customers. If you're planning on a trip to Japan, I strongly recommend you to give them a call. They'd be very happy to help you. They never pressure you to buy anything until you're ready. Unqualified 5 stars! ****************************** If you found something useful in my review, please hit "useful" so that I can improve my reviews. If you love food and traveling, follow me, or better yet, let's become friends on Yelp! Thank you and happy Yelping!

I had an excellent experience with Joseph Soliman and his manager. They were both extremely…read moreprofessional, patient, and respectful. Joseph took the time to explain all my insurance options and showed me several offers until we found the best one for my needs. He also offered homeowners insurance and a member card program. Even after I signed up, my previous insurance company came back with a lower offer. When I returned to Joseph and his manager, they continued to help me with the same kindness and professionalism. They truly cared about finding the best solution for me. Because of my positive experience, I recommended Joseph to a friend, and she ended up renewing her insurance with him as well. I highly recommend Joseph Soliman to anyone looking for honest, knowledgeable, and outstanding customer service. Thank you, Joseph and your manager, for all your help!

I would not use their online travel services. AAA contracts out to other third party vendors…read more I am requesting assistance regarding my stay at Lafayette Park Hotel & Spa from June 26-29, 2026. I reserved and prepaid $977.28 through the AAA Travel website for a Premium Two King Beds room. My confirmation clearly states that I purchased a Premium Two King Beds room. Before traveling, I also called the hotel directly to verify my reservation, and I was assured everything was confirmed. Upon arrival, I was informed that my room type was no longer available. Instead of the two king beds I had reserved and paid for, I was given a room with only one king bed and a rollaway bed. I was traveling with my elderly mother and my adult daughter. Because the rollaway bed was not suitable for my daughter, my mother had to sleep on the rollaway bed for our three-night stay. This was not the room I purchased, and it significantly affected our comfort during our trip. I immediately asked whether another room was available or whether the hotel could provide a discount or other accommodation. I was told the hotel was sold out and that nothing could be done. The staff was not empathetic and repeatedly stated that because I had booked through a third party, there was nothing they could do. After returning home, I contacted the hotel again. During that conversation, I was told that I had been "bumped" because I booked through a third party and that had I booked directly through the hotel, they would have honored my reservation. I find this unacceptable. My reservation was confirmed, paid in full, and verified directly with the hotel before my arrival. Guests should not receive inferior accommodations simply because they booked through an authorized travel partner such as AAA. I respectfully request: * A partial refund for failing to provide the room category I paid for. * A written explanation as to why my confirmed reservation was not honored. * An explanation of the hotel's policy regarding confirmed reservations made through AAA and other authorized travel agencies. I have already opened a case with AAA Travel and hope this matter can be resolved promptly and fairly.

Not for me You are…read morenot able to book your trip with 1 person. Plane ticket , hotel, tours and etc are all booked by different people

Parking: Huge corporate parking lot in an office area of Torrance…read more I called to ask about the JR Pass. Basically you order it online and they will have it ready within a couple of hours. I walked in to pick up the pass and was out in less than 3 minutes. Note that the JR Pass is valid for a year of the dates you gave them if it is not activated. I was going to go right after the typhoon hit, but delayed it by a week. I had no problems using the JR Pass. I just wish that JR allows for a tap card version rather than having to carry the physical paper card.

Janice Wells was amazing to work with! We traveled to the Amalfi Coast for our honeymoon late…read moremay-early june, specifically Praiano, Capri, Naples & Rome! She recommended our favorite hotel of the trip, Hotel Piccolo Sant'Andrea. It was truly magical there! The vibes, the views, the people, the pool drinks & snacks.. it was by far the best and worth every penny. Capri was great as well, but it ended up being our least favorite of the trip. We stayed at Villa Marina and while the hotel was beautiful, the people staying there were not. Overall, I wouldn't recommend Capri for a honeymoon - more for families & friends. Naples & Rome were both incredible, and we cannot wait to go back soon, adding florence and lake como to the adventure!! Everything Janice planned for us was 10/10, smooth, convenient and made us feel really special! She even put notes to us in each room with champagne and sweets. Thank you Janice for the trip of a lifetime!!! We will remember it forever

Janet was extremely helpful to our small group, and always kept us up to date on deadlines,…read moredocuments, etc., including possible port restrictions.

We've enjoyed working with Sanjive and his team for about 15 years, planning school trips, weekend…read moregetaways, and extended family vacations. Their dedication, expertise, and exceptional service continue to be unsurpassed. They consistently go above and beyond to ensure every detail is perfect, making our travel experiences seamless and memorable.

Sanjive is awesome. He is helpful, knowledgable and super nice. Turn around is very quick too…read more Highly recommend!

Went with this agency after reading about them on Reddit. We purchased the Essence of Spring |…read moreAnime Pioneer tour. This was our first time going to Japan. The communication with the agency and myself was minimal. For example they didn't see that I updated my address and sent the tour information to my old address instead. They did do the right thing and resent it to my new address. As for the tour, the hotel was a business one which was a bit awkward since we are tourists. Sadly the check in time was not until 3pm and was not able to accommodate our super early arrival. The hotel itself wasn't too bad except for the tobacco smell on the floor. Thankfully they had air purifier machines in the room itself. The breakfast buffet was a mix of European and Japanese breakfast food, so no US style breakfast unless you walk over to Mc Donalds/Cocos a block away from the hotel. Now the tour itself, too much to do and so little time. The tour guides are awesome, knowledgeable and friendly. There were places I wished they had in the tour like Tokyo Tower, Tokyo Skytree, Shinjuku/Kubuki-cho, Ikibukuro, Diver City, etc. There wasn't much time to shop in Akibahara and Shibuya. There was less time to see the Ghibli Museum since we got there an hour before it was closing. Thankfully myself and my son was able to hit up most of the places that I listed that was not in the tour on our own. Suffice to say, the trains was confusing to navigate so be aware of that if you plan on using their system (google maps was a life saver for the train system). There is Uber in Tokyo, but that is going through the Taxi companies which is expensive ($50 one way). I hope in the future that they can tweak their offerings and have more locations to go to in Tokyo ( Tokyo Tower, Tokyo Skytree, Shinjuku/Kubuki-cho, Ikibukuro, Diver City, etc.). In the long run, a week isn't enough time to stay, 1 1/2 to 2 weeks would have been better. Overall it was a decent trip, we had good memories of our time in Tokyo.

We did the Anime + Traditional Japan tour in late December. The weather was above freezing and…read moresunny. Our tour guide was great and answered every question. The sites are beautiful and the food was amazing. Lots of free time to explore each site.

The place I go to get my China visas. It isn't cheap for visa services - I believe it is…read moreadditional $40 for regular China visa and additional $70 for rush service - BUT than again I don't have to drive out, find parking, wait in line, and waste a day at the China embassy for a visa so it probably worth it. I have never actually booked a tour or plane ticket through them so I can't comment on that but at least for the visa service they are pretty fast and knowledgeable about the process. Moreover, even though it is mainly a Chinese place, they speak pretty good English and will be able to walk you through the process in English. I would recommend using them if you want to avoid the day-long wait at the embassy.

Booked a trip to China with China Discovery Tours. The tour itself was good; the itinerary was…read morethorough and covered all the major sites--Forbidden City, Temple of Heaven, Great Wall, etc. You do have to make obligatory trips to factories that sell silk, pearls, and jade. I got a tour of Beijing and shanghai, and added Guangzhou (the ancestral home) and Hong Kong. The trip to Hong Kong was a three day extension and was the only part of the trip I was dissatisfied with. Day 1 was spent in the Guangzhou airport waiting for a late afternoon flight so I didn't arrive in my HK hotel until after 5 pm. The next day was fine with a half day tour of HK and the rest of my day to myself. The next day I was on a bus to the airport before 9:00 am. So that "3" day extension was a total waste of money.

Joseph Chan is very capable & professional. One time we have a group of 10 people. He got us a…read moregroup rate. Save all of us $$. I highly recommend him.

I am looking for a adventurous trip, and Travel design seems to be a great choice.read more

As someone who has gotten to know the whole Nonstop Travel team well through the years, I can…read moreassure you that when you book with them, you are in great hands! They are a small, but mighty team that love what they do, and take pride in their work. They work primarily with repeat clients and referrals, so their goal is to make sure you have an excellent experience, so that you not only book with them again, but that you also tell your friends and family about them. They are true experts of Europe and travel there multiple times a year! Of course they are familiar with big cities like Paris and London, but they can also suggest the smaller towns, the secret gems and the parts of Europe that many people don't even know exist. And while they all love Europe, they also each have their own favorite destination in other areas of the world that they can't get enough of. The best part about their team is their interests are all different; they all have their own favorite cruise lines, favorite destination and favorite travel style. And they don't just read about products and places they book, they go and experience them first hand. Chris, Jennifer, Yvonne and Eva are a dream team and I can truly recommend each of them

I've dealt with Eva at Nonstop Travel on 2 different occasions for Bachelors Parties arranged by…read moreothers, and each time the experience was nothing but misinformation, lack of follow up, and an attitude like she was doing us a favor. The point of having a travel agent is to reduce the stress and make traveling enjoyable, but with Eva at Nonstop travel the booking is a mission itself. We booked a cancun trip with her for 20 something people.... She did not give us the correct information. Here were the issues from the cancun booking... 1. We asked for options for resorts and she gave us the bare minimum info with lots of attitude. Anytime one of us called, she was rude and gave short answers. 2. We asked if some people could upgrade. She said yes and she put us in rooms with one king bed... After complaining that we needed two beds she told us the resort does not offer any upgrades with two double beds (after we had already booked the resort and had no way out) and that we had to get the regular rooms to get two beds. She mentioned that we can get a room with a view for a few dollars more so some of us chose the upgrade. 3. We booked rooms for all guys (bachelor party) and booked rooms with two beds... When we arrived all the rooms were two small beds connected together with one headboard (forgot to mention there were no rooms with separate beds) 4. We asked to book flights with upgrades... She said not possible... We asked to book flights with different times... She said not possible... 5. I Gave her my credit card info and told her to pay for my trip in full... Instead she charged only $200 then emailed me and said I had not paid... I called her and reminded her that I asked to pay in full she told me no I only charged the deposit... Told her to charge me the difference and two days later nothing... Called her back and said there is no charge and her response was I didn't charge because the other person hasn't made full payment yet. 6. A few people had emergencies come up and the people who were booked with them ended up having to pay more. 7. We booked flights with Delta to Cancun which is international... She forgot to mention no check in luggage was included and when I found out we had to pay fot bags I called her and her response was "I fly to Cancun every year and bags are never included." Overall her job was to coordinate the trip and we were the ones who had to constantly follow up with her.... We also tried to book a trip to Colombia with her and she basically asked us why we don't book it ourselves... So we did and had no issues. ** I gave two stars because we made it to Cancun and had rooms. I can't speak for Nonstop travel as a company but I can tell you I would not recommend Eva.