I was Recommended to Janice Wells by a colleague to assist me with a trip to Italy for my…read moredaughter's wedding. IF I COULD GIVE JANICE 100 STARS I WOULD! Janice worked tirelessly and with great passion and professionalism to accommodate our needs and last minute changes. Our B and B was beyond our expectations in Catania. Our transportation was seamless to a from airport, wedding venue and sightseeing. Our flights and seating again, seamless. Thank you to Janice for making this special occasion Glorious. I highly recommend Janice for travel needs near and afar.Her Communication, clarity and enthusiasm is unmatched. We will be working with Janice again .

Without getting into all the details, I recently lost $2700 because of my travel agent's wrong…read moreinformation and lack of knowledge of AMA's insurance policy. When I had to cancel a 2026 river cruise with AMA Waterways, AMA converted my $400 down payment into a credit for a 2027 cruise. I asked the agent if I have to cancel the 2027 cruise, would I get that money refunded. She assured me "yes, absolutely". Turns out she was wrong, the $400 was not refunded. Also a $2300 trip insurance premium with pre-existing waiver was paid early because the agent said it had to be paid within 14 days of the down payment, but it turns out it only had to be paid before final payment. I would not have paid the insurance premium early had I been told it wasn't due until final payment. To add insult to injury, the office manager claims I have a history of cancellations with them. She cited 2 river cruises in 2010 and 2017. When asked for more details, she says it was inquiries that never resulted in a booking. Then why bring it up? She also still insists that AMA changed the trip insurance policy AFTER I booked the 2026 cruise but she ignores the fact that the invoice for 2026 cruise clearly states otherwise. Bottom line: no acknowledgement nor apology for what happened. My advice: make your own reservations and hold yourself responsible for the details.

Travel Savvy's team has been helping me plan trips for years!!!!! They've built some of the most…read morefun itineraries for my family and I. Our last one was just in January to Thailand and we did everything from the city tours to hiking with the elephants in Chiang Mai and then spending some time in Phuket for some scuba diving! I just booked another one with them for our family vacation over winter break.. I cannot wait! It's so organized and the app they use is the best.

From the owner: From bucket list to booking, let us guide you to your next extraordinary destination! Flexible…read moreindependent travel experts! Our team has extensive experience in both traveling to and organizing trips to over 120 countries worldwide, and all 50 States in America. We’re here to assist with any of your travel needs, no matter the destination. Our services include: Air Travel, 24/7 Conceriege Assistance, Luxury Travel, Highly Curated Itineraries, Small Group Luxury Trips, Corporate Travel Management, Destination Wedding & Group Travel, Dude Ranch Stays, Cruises

I had an excellent experience with Joseph Soliman and his manager. They were both extremely…read moreprofessional, patient, and respectful. Joseph took the time to explain all my insurance options and showed me several offers until we found the best one for my needs. He also offered homeowners insurance and a member card program. Even after I signed up, my previous insurance company came back with a lower offer. When I returned to Joseph and his manager, they continued to help me with the same kindness and professionalism. They truly cared about finding the best solution for me. Because of my positive experience, I recommended Joseph to a friend, and she ended up renewing her insurance with him as well. I highly recommend Joseph Soliman to anyone looking for honest, knowledgeable, and outstanding customer service. Thank you, Joseph and your manager, for all your help!

We came on a Saturday morning to do a transfer of title. From start to finish, it only took about…read more10 minutes. The seating area is spacious. The person helping us was friendly. Restrooms were clean. 5 stars all the way!

I have not visited this location in person, but spoke to a customer service representative. She was…read morefriendly and very professional. I gave 4 stars because unlike the previous reviewer from 2022, IACE does NOT sell JR pass exchange vouchers in person at their Torrance office. They require you to purchase online from their IACE.com website and then you have to have the pass shipped to your home address and pay for that shipping. If you are in a time crunch in leave for Japan in a few days, you should just purchase the tickets in Japan or through the official JR pass website. FYI the fees are a bit higher if you purchase the passes in Japan or through the JR website.

Whenever I go visit my family in Japan, I always buy my airline tickets from IACE. As I elaborate…read morebelow, their prices are very competitive and their service is unparalleled. Fare prices: As it's expensive, I always do my homework: I check airfares online and call a couple of Japanese travel agencies in the US. Since 2008, I have only bought tickets from IACE when I travel to Japan. Japanese travel agencies tend to have better deals than airlines or other online venders, at least slightly. They also give you different rates for children, which I never get online (e.g., airlines webpages or other third party sites, like Kayak). I've always saved money buying tickets from them. Service: The agents are knowledgeable, professional, and courteous. As they are knowledgable, they can search for the best deals. Something unique about IACE is that they have a call center, which is open 24/7. Almost a decade ago, my son was hospitalized in Japan, and I had to change our tickets coming back to the US multiple times. As their call center is always open, I was able to call them without worrying about the time difference. Customer Care: When the big earthquake hit northern part of Japan in March 2011, we had planed a trip to Japan in the same month. As we were not sure if it's safe, we decided to postpone the trip (indefinitely). Under the special circumstances, we requested Delta Airlines to refund our money. They refused despite our multiple requests. IACE contacted the airline on our behalf, but they didn't budge. In the end, IACE Travel gave us back $100 per ticket out of their pocket. Although it was a fraction of what I had paid for the tickets, their gesture was priceless. Ever since, I'm a loyal customer of IACE! Recommendation: Their prices are very competitive. They also go above and beyond to help their customers. If you're planning on a trip to Japan, I strongly recommend you to give them a call. They'd be very happy to help you. They never pressure you to buy anything until you're ready. Unqualified 5 stars! ****************************** If you found something useful in my review, please hit "useful" so that I can improve my reviews. If you love food and traveling, follow me, or better yet, let's become friends on Yelp! Thank you and happy Yelping!

Joy was able to get us a room almost last minute. We were driving through Utah and…read morethe last 60ish miles were harrowing- going over a narrow summit in the dark while snowing. It was so nice to get here and not have to deal with finding a room. Thank you Joy for your quick work in getting us a great room

From the owner: Joy Kennelly is a travel advisor specializing in ocean and river cruises, group tours, and…read moreall-inclusive resorts. She holds certifications across more than 40 destinations and travel suppliers, and completed an extensive six-month training program with AAA Travel that gave her a rigorous foundation in helping clients plan seamless, memorable trips. Through Joy's Travel Adventures, she brings that expertise to curated group journeys and one-on-one travel planning for clients across Central Florida and beyond.

Irena and the whole crew here are amazing. Words can not express how helpful they have been for…read moreus. Going above and beyond. Guiding helping with documents and travel. We live about an hour and a half away, but drive all the way down here because we know we're gonna get 100% attention with our service and everything always comes out smoothly. We did a lot of phone emailing and then come down in person when we have to for translations, notary and travel. Highly recommend this fabulous crew for all your needs.

We used Peter to book our trip to Croatia. We were celebrating our son's graduation from college…read more Croatia was beautiful ! Wonderful vacation for us. We flew Lufthansa Airlines. They were not so wonderful. This airline is horrible! Going to Croatia and coming home our flights were screwed up. We got stuck flying to different cities both ways and had to stay the night in a hotel . They would not comp us a room. Missed the first day of vacation in Croatia. On the way home our flights were screwed up again, missed our flight in Frankfurt, Germany. We had to stay an extra night on the East coast due to Lufthansa Airline incompetence . We live in California , had to fly to Boston and stay the night. They would not comp us a room. In the morning we flew to Denver and back to California. Peter was great . My suggestion would be NOT to use Lufthansa Airlines when booking your trip .

A Trip of a Lifetime - Perfectly Planned and Unforgettable…read more We recently returned from the trip of a lifetime to Liverpool and Wales, and we owe it all to Across the Pond Vacations. From start to finish, the experience was absolutely seamless--more than we could have hoped for in every way. Simon was simply incredible to work with. From our very first conversation, he truly listened and engaged with us, taking the time to understand what we were looking for and what would make this trip meaningful. He was not only knowledgeable and kind, but also fun and easy to work with--a true expert who clearly loves what he does. Every little detail was thought of and perfectly executed. We especially appreciated the combination of the electronic app and the beautifully organized binder that laid out each day's itinerary. Both made it easy to stay on track while still feeling relaxed and unhurried. The experiences Simon booked for us were spot-on--above and beyond our expectations, and so perfectly suited to our tastes. It felt like every activity and destination had been selected just for us. We never had to worry about a thing, which allowed us to be fully present and soak in every unforgettable moment. If you're dreaming of a customized, thoughtfully curated vacation across the pond, look no further. We can't recommend Across the Pond Vacations--and Simon--highly enough. Truly an unforgettable journey!

I am taking this opportunity to write this way overdue review on my trip to England October…read more15-October 30, 2024, personally crafted by Across The Pond Vacations. I initially contacted Anne Marie Clarke late in October, 2019 with the intent of going to England possibly in May, 2020. Then Covid happened which put my plans on hold. I can't recall exactly when I again contacted Across The Pond but think possibly April, 2024. Having traveled a fair amount I prefer private and not large group tours. I did my research and although there are many well known companies that had good reviews and offered customized private tours I wanted to deal with a boutique firm and ATP was just that. Additionally, that they were located in the U.S., knew England very well as both Anne Marie and Simon Clarke (from England originally) lived there for many years was a plus. It took several revisions to come up with the "perfect" itinerary, and as hectic as it was at times, I had a wonderful trip. The hotels with their staff were wonderful and very accommodating. I appreciated that the hotels were ideally located and welcoming. I will be writing a separate review for each hotel in London, Bath, The Cotswalds, York and Liverpool. The private guides to include driver/guides I had were marvelous with whom I established a real connection and remain in contact with a few of them. There is a reason why these individuals deserve the title of Blue Badge Guides and were expertly selected by Across The Pond Vacations. The transport arranged - private drivers, were courteous, personable and of course on time. Although I appreciated the in depth itinerary with directions provided by Google Maps, the binder was a bit much to carry around especially since I was taking trains and carrying my own luggage. Each day I would take the appropriate page out of the binder to guide me. I believe an option to receive all digitally would be welcome for those who embrace technology as many of us are adept with using Google Maps and Apps. It would be wonderful if ATP had an app (although I recognize this can be costly to develop) to use such as Travefy or some such itinerary planner. Additionally, the use of WhatsApp could facilitate any communications necessary when travelling as there are small tour companies that set up "group chats" when a client is traveling. Overall I appreciated that my trip was designed in such a way that I would not be "overscheduled". There was adequate time to meet the guides and spend time touring and tickets for the sites had appropriately timed entrances. Although all was wonderful, a dream for me was to see Les Miserables at the Sondheim Theatre in the West End - London. I had tea at Claridges prior to the performance. When Anne Marie and Simon found out that The Blenheim Palace would be closed they arranged for me to have more time with my Cotswalds guide and I received a mini-tour of Oxford. A refund for my ticket was initiated promptly after the trip. There were so many highlights and so many pictures to show but unfortunately I am unable to add them but trust me this trip was a photographers heaven. I loved the small group tour arranged to The Yorkshire Dales and upon my return binge watched All Creatures Great and Small, got my Bridgerton fix in Bath and so many more memories. Now that I have binged 7 seasons of Outlander Scotland is on my list. If anyone reading this review has specific questions, please do message me. I do recommend Across The Pond Vacations for your Great Britain travels.

We've enjoyed working with Sanjive and his team for about 15 years, planning school trips, weekend…read moregetaways, and extended family vacations. Their dedication, expertise, and exceptional service continue to be unsurpassed. They consistently go above and beyond to ensure every detail is perfect, making our travel experiences seamless and memorable.

Sanjive is awesome. He is helpful, knowledgable and super nice. Turn around is very quick too…read more Highly recommend!

Attentive, knowledgeable, personable, and caring come to mind when I think of words to describe…read moreJane. We recently crossed off our "bucket list" Alaska cruise and thanks to Jane's personal experience aboard every cruise line and several ships within those lines - our trip was memorable and flawless! From Jane's connect with the cruise lines to nuances of the ship to dining to cabins to dress codes to verandah/no verandah to ports to glaciers and especially to excursions - her knowledge was invaluable! Only bump in our trip was beyond Jane's control - the Alaskan weather! Unless, of course... Jane has another hidden talent that we aren't aware of! Make your appointment with Jane - she'll HOOK you up, like a Coho to a jig!

Kathy Siegel at The Travel Door is so great to work with. Her passion for travel, attention to…read moredetail and knowledge comes through in everything she does. We now use her for our corporate travel needs and I can't tell you what a relief it is to not have to find and coordinate travel for myself. Plus, with her handling all of my company travel needs I have confidence that not only are we getting a good price and the right travel arrangements made in time, I also know that my employees are no longer wasting their time. Although I haven't completed a personal leisure trip via her services yet, she has been helping me with my trip to South Africa with full color brochures of things to do. I highly recommend her for all of your travel needs - you'll be happy she's on your side.

Went with this agency after reading about them on Reddit. We purchased the Essence of Spring |…read moreAnime Pioneer tour. This was our first time going to Japan. The communication with the agency and myself was minimal. For example they didn't see that I updated my address and sent the tour information to my old address instead. They did do the right thing and resent it to my new address. As for the tour, the hotel was a business one which was a bit awkward since we are tourists. Sadly the check in time was not until 3pm and was not able to accommodate our super early arrival. The hotel itself wasn't too bad except for the tobacco smell on the floor. Thankfully they had air purifier machines in the room itself. The breakfast buffet was a mix of European and Japanese breakfast food, so no US style breakfast unless you walk over to Mc Donalds/Cocos a block away from the hotel. Now the tour itself, too much to do and so little time. The tour guides are awesome, knowledgeable and friendly. There were places I wished they had in the tour like Tokyo Tower, Tokyo Skytree, Shinjuku/Kubuki-cho, Ikibukuro, Diver City, etc. There wasn't much time to shop in Akibahara and Shibuya. There was less time to see the Ghibli Museum since we got there an hour before it was closing. Thankfully myself and my son was able to hit up most of the places that I listed that was not in the tour on our own. Suffice to say, the trains was confusing to navigate so be aware of that if you plan on using their system (google maps was a life saver for the train system). There is Uber in Tokyo, but that is going through the Taxi companies which is expensive ($50 one way). I hope in the future that they can tweak their offerings and have more locations to go to in Tokyo ( Tokyo Tower, Tokyo Skytree, Shinjuku/Kubuki-cho, Ikibukuro, Diver City, etc.). In the long run, a week isn't enough time to stay, 1 1/2 to 2 weeks would have been better. Overall it was a decent trip, we had good memories of our time in Tokyo.

We did the Anime + Traditional Japan tour in late December. The weather was above freezing and…read moresunny. Our tour guide was great and answered every question. The sites are beautiful and the food was amazing. Lots of free time to explore each site.