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    Services - Off The Jump

    Inflatable rental

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    6 months ago

    Out of business. Party canceled with no notice. We were left without a back up and had to scramble

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    2 years ago

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    Jump N' Jam Playland

    Jump N' Jam Playland

    (87 reviews)

    Nice looking play place for the kids BUT if you have a…read morenon-participant kid or teenager that is coming for support but does not get on any of the inflatables you have to pay full price for them. I wouldn't have a problem paying half the price, but why would I pay $18 for my daughter to bench warm. Definitely will find another venue next year for my niece birthday celebration with family. The manager was nice but I feel as though that some people are being blamed for other people's shortcomings when they come into this venue and claimed that they're not gonna do anything and then they do so therefore, I have to pay the price for the first man's mistakes Our people......... so therefore I will just wait for my niece's party to be over within the two hour timeframe that she is allotted to be at this venue and this would just be a reason as to why maybe we just don't support certain businesses that just can't understand some things are what they are, but then I can go somewhere else. And wouldn't even be an issue at all.

    AVOID THIS UNPROFESSIONAL SORRY ASŚ EXCUSE OF A "BUSINESS" Jump N' Jam Inflatables & Jump N' Jam…read morePlayland at ALL costs‼‼‼ They may be a few dollars cheaper than other bouncy house rental companies but just go ahead & spend the few extra dollars at a different rental company or you will regret it! I paid for a bouncy house +generator rental back in APRIL of 2025 for the delivery date of August 16th @ 11am. There was a free snow cone machine included for my order because it was over $350. The first red flag was when I called 7 days before my event to confirm all of the details of my delivery & they tried to act like I was crazy for bringing up THEIR PROMOTION that was all over THEIR WEBSITE. I had to wait 2 days for a "supervisor" to confirm that the promotion was "accurate" (which again, was all over their website & Facebook page). Second red flag- at 11:00am (the delivery time) on the date of the delivery, they were not there with the bouncy house & they refused to answer the phone. I called for 2 hours straight before I got an answer. When I finally talked to someone at 1:00pm she told me the drivers were behind majorly & all deliveries were delayed an hour late. (Mind you, my delivery was now 2 hours late). So I asked why is it that the paying customer, had to call you for this update? Why haven't you all called me? She Couldn't even give a direct answer to my question, just "I don't know". Third red flag- At approximately 4:00pm (Now 5 hours late) my bouncy house rental finally arrived. He sat in the car for about 8 mins (I counted). My phone didn't ring at all. I was confused on why he would just be sitting there when he was already 5 hours late so I walked up to the van & said hey I'm right here could you go ahead & set up please. He set up & just left Like he knew something was wrong but didnt want to be questioned about it . He also Left the snow cone machine & the materials for it on the ground without any directions on how to use it or anything. Fourth red flag- The bouncy house had only been there 20-30mins when it STARTED FALLING ON THE CHILDREN THAT WERE INSIDE!!!! So not only did you deliver equipment 5 hours late, U DELIVERED 100% DEFECTIVE EQUIPMENT! Then once we figured out a way to keep it up (still not all the way inflated) the generator stopped working!!!! Then once we finally got the generator back started, the entire bouncy house flew all the way to busy 87th street WITH CHILDREN STILL INSIDE IT (we were at the Dan Ryan woods) BECAUSE THE DELIVERY PERSON DIDNT PUT STAKES DOWN TO SECURE IT!!!!! Fifth red flag- The snowcone machine was missing parts & was not even able to be used as well. Sixth red flag- I called them at approximately 5pm & told them they delivered defective equipment & asked them to please come pick their equipment up ASAP & issue every penny I spent with them back to my account. At 6:50, they still hadn't come to pick their items up. (Everyone HAS to be out of the forest preserve by 7:30pm) She Wouldn't answer the phone, wouldn't text back. The pick up time was originally 7pm but since the equipment didn't even work they were called at 5pm & told to come ASAP to pick up their equipment!!!! At 9pm that same night I rode past the park just to see if they picked up the items & they still hadn't!!!! Seventh red flag- On the next day (Sunday), I received several calls from the Forest preserve about a bouncy house & generator still being on their property & threatning to charge us for a extra day. I really couldn't believe it. So I called & called & called Shaneka (the owner of jump & jam) & she would not answer any of my calls. All of my texts begging her to please pick her items up said "delivered" but I never got any response. Family members started calling her for me & she answered every one of their calls & told my auntie they would get it by 3pm but never showed up! How could you just ignore a paying customer that is literally BEGGING you to come & get YOUR EQUIPMENT? That doesnt even sound right! Fast forward to today, August 27th (almost 2 weeks after the rental) & she's reporting that we "stole" her equipment. I just got off the phone with the officer that called me about it 10 mins ago & he even LAUGHED at you & said you really just wasted his time! Like baby yall really tried it but yall got the RIGHT ONE! Yall better get it together, it's gotta be COKE! GO PLAY WITH SOMEBODY ELSE!!! You let your equipment sit on 87th & Damen for almost 2 dam weeks! Did you REALLY think it would still be there 14 days later!!??? I'm sure whoever "stole" it is upset they even wasted their time "stealing" items that DONT EVEN WORK!!! I will NEVER support this "black" unprofessional behavior or business EVER again & I hope yall dont waste yall hard earned $ or your valuable time trying to like I did!!! PLEASE GO SUPPORT SOMEONE ELSE!!!

    Off The Jump - bouncehouserentals - Updated May 2026

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