They double charged me and then acted like they didn't and reprinted as if I hadn't picked up the…read morefirst order. Liars!

Disaster of a store! I came on a Saturday morning to use the self-service copier. I needed 5 copies…read moreof 4 sheets of paper. Big deal, right? Well it is when both self-service copiers were broken and the 2 copy desk workers were tied up with other customers. I checked in and waited. And waited. And waited. A five minute estimated wait turned into 45 minutes. I finally asked to see the Manager. A young man, whose name began with an L, told me that the copiers had been down for 3 days. I heard the same thing 2 months ago. I asked if he could assign more people to the copy desk; there were about 5 people waiting. He blew me off, turned and walked away, and did not answer my questions. Basically, he was a coward and ran away. A textbook example of poor customer service and explains why the store is so horrid. A leader who can't lead.. I finally had my turn and the young woman helping me did not know how to use a copier; nor could she process my discount card. So I was late for my class. I guess I'll find another copy shop to use. One star is far too many to give them.

Zero stars would have been better. They charge a $10 service fee to print one piece of paper. That…read morecannot be!

I had an opportunity to visit this location recently. This feedback is for the management at this…read morelocation and probably the manager of the manager of this location. Your employees really need some customer service training. I had the opportunity during a 35-minute session (more on why I had to spend 35 minutes in the store) to observe the interactions between the desk clerks and customers of all ages. If you have your phone ready, look young and are "techy ready" the staff can quickly help you because the only work they have to do is scan your phone, potentially print a receipt and out you go without even any eye contact or thank you very much. If, however, you have some questions on types of shipping service, costs, or heaven forbid you need something printed, heaven forbid!! The staff quickly turns short. Back to my 35-minute wait. If I need something printed at a UPS store, I always bring multiple sticks because the Xerox printers at UPS locations are very finicky. At this particular store plebeians are not allowed to use the self-service printers with-out employee assistance. Once approved staff inserted each USB key, the device informed us on a large LED panel, "There are no documents on this device". I was informed: "It has problems with PDFs", (Hmm, that is the universal format). Also, on this date I needed double-sided color prints. I was sure that this was Xerox's wheel house. The priestess solemnly took my 2 USB keys to the dark confines of the rear of the store. I wanted to remind her of the print parameters. Scandalously, I committed a UPS store verboten action. I took a step past the invisible line where customers must never cross. Quickly all clerk eyes swiveled toward me and the one closest to me exclaimed, "You can't be here !!" Lest a lightning bolt descend from the UPS laser shooting defense station in synchronous orbit, I jumped back to where we unclean customers must prostate while awaiting to be served! Crisis averted. Finally, I heard the printer slowly spin up and it started to spew my long-awaited treasure of hard physical print copy. Uh oh, it is in black white. No!! It is single sided!! No!! This cannot be. The priestess emerged from the holy of holies, apologized, and vowed to redouble her efforts. A few minutes later the printer rumbled back into life and slowly 2 beautiful color double sided pages presented themselves. The printer stopped. Wait. Where is the rest of my 35-page document. The cleric emerged, observed, and stated never worry Obi Wan, that was just a test run. Then several more minutes passed. A few more. The priestess emerged and formally declared that the printer was "down". It must be reset and the deacon of print must be consulted on how to reset it. (Presumably this was the local store manager). The deacon declared that it must first be powered off for 2 minutes. (I think that is so that bad electricity can drain out of the machine.) After the prescribed 2 minutes a reset was attempted. Failure. Let it rest 5 more minutes the deacon declared. At this point, I was asking myself. My 86-year-old dad does not really need a hard copy. I think I could teach him the basics of iPad navigation, swipe motions, and the PDF format lickety-split. It can't be that hard, can it? Finally, my prescribed document emerged. As I proceeded to the altar of payment, I noticed that the black footers on my pages were really gray. I suggested to the deacon that perhaps she should check the black toner on the printing behemoth. She promptly denounced me with the incontrovertible and unassailable statement, "The computer has not told me it needs toner." I meekly showed her my light grey footers, she observed, and denounced her eye sight. Harrumph. Then I was presented with the invoice for all the fine service, education, spiritual uplifting that I acquired at this store. $35. A dollar minute. What a bargain.

I needed some coupon cards printed last minute! I went to Office Depot but their counter was closed…read moreand when I asked about printing on card stock on the self serve I was told I need to supply my own card stock (which they only carry in giants ream and I only needed a few pages). Quick search led me here and they got me in and taken care of in the matter of minutes! Very friendly and even trimmed the edges for me!

Will never do business here again. Not only were they short on the phone when I called in advance…read morebefore arriving, they failed to mention to they DON'T ACCEPT CARDS! They are a CASH ONLY business. This is ridiculous. I was in a time crunch before a work meeting and needed a 145 page document printed (in color). The printer they used was not a large professional machine, but rather a desk top home-office type printer... it took FOREVER to print!! Not at all what I was expecting. Not to mention their prices were incredibly expensive and put me and my co-worker in a bind to scrounge up cash at the last minute... which included me having to run across the street in the rain to an ATM machine. SILLY!! We have Square nowadays... not accepting cards is prehistoric people. One color printed document with 145 pages: $156.96!!!!

Watch out for the 'Bait and Switch". If you shop at MUV App and you look at their prices of…read moretheir products, you may be surprised that the prices posted is not for everyone. Example, I looked at their app and observed that "edibles" were priced from $10. and up ! I requested to buy a package of edibles for $10. The MUV clerk said," oh no sir, those edibles cost more than $10., that price was for NEW CUSTOMERS ....only" !

From the owner: Latham & Watkins uses cookies which are essential for the operation of our website. We would also…read morelike to use analytics cookies to help us understand how visitors use our site so we can continue to improve it, but we will only do so with your consent. We use a cookie to remember your preferences. You can access and change your preferences at any time by clicking on the gear icon.

Very friendly and very helpful, if you're not sure what you want they can also help you…read moreVery prompt

I initially sought out to order business cards for my business after they offered an awesome…read morespecial. After this I found out that I was able to order much more for my boutique- banners, clothing tags, post cards and much more. Everyone was easy to work with, they are competitively priced, they ship fast and I was happy with my many orders.

Great job very professional would definitely recommend. Fast and efficient every timeread more

From the owner: Not sure about what you need printed, let us help you come up with design ideas and layouts for…read moreyour print job. We normally practice free design for your jobs with the exception of jobs that are very complicated.(e.g. full color design work on booklets or calendars) but for the most part we'll cover the set up...what we want to do is print. Once designed and approved the job goes into the printing process where it is press printed on fine grade paper every time. Finally it goes to binary which is the final stage of the printing process in which the job is cut, numbered or bound and boxed ready for pick up or shipping.WHO WE AREOwners Manuel and Becky Armendariz have prided themselves in their work and strive to be one of the best print shops in West Texas. Staffed with only a few, the work has been and will continue to be TOP NOTCH. Our team has designed simple business cards to full color booklets, calendars and business forms that have wowed our clients. We are equipped to handle the smallest jobs such as single copies up to print runs in the hundreds of thousands. Although the trend in our business is to outsource and become a print broker, we continue to expand our equipment and technology to ensure our local clients get great prices and the best turnaround time in town.

I called for a quote the other day and the guy on the phone was extremely rude. There are plenty of…read moreother printers I will gladly use.

From the owner: Servicing the Permian Basin since 1969 with Offset/Digital Printing. We now provide custom…read moreembroidery caps, shirts, jackets, and screen printing.