My cat has digestive issues and we have been a frequent flyer at True Care, we should probably get…read morea punch card so we can get the next visit free :) Most recently, my menace of a cat chewed on an eggplant leaf and we had to go in. When I got there, vet techs were waiting for me. Some of them took her back, and one took my story on what happened, and her symptoms. I had to call Pet Poison Line so they could tell the vets how to treat her-that's fine-and they wanted to do a full workup on her since she is 12. I said that's fine, that's what insurance is for. It was about 11pm when I was sent home to rest while they took care of her. At about two, they called me to tell me that she survived the nightshade poisoning, but they had found a thicker spot in her intestines in the x-ray, and they wanted to do follow-up images in the morning, so I got another estimate for them to keep her til the next day and run another round of x-rays and do an ultrasound. She stayed and I went back to sleep. In the morning, a very kind vet whose name I don't remember called me and went over what is happening and why that spot could be there. She gave me advice on how to proceed after today. She asked what food my cat eats so they could give it to her there too. I was kept in the loop the whole time from when I got there to when I picked her up at 4:30pm. It set me back about $3500. Thank God for pet insurance. But considering all they did and the overnight stay, not terrible. My cat's idiocy may have saved her bacon if we caught something early, but so did True Care's thoroughness.

Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

Love them at the Studio City location. The best!…read moreProfessional, friendly and very responsive.

Modern Animal would win hands down as the company that does the best sales and marketing in the…read moreworld. You enter a slick, modern office with customer service better than any best friend. They really like me, you think, as you sip the free La Croix from the fridge. I have a new home. This company is owned by Chewy. Modern Animal feels like every employee goes through rigorous training in psychological tactics for dealing with people -- like a Tony Robbins bootcamp for civility and the subtlest form of upselling. It left me feeling like they had control over me for a half hour, and an hour later, I wasn't feeling a lot of love for Modern Animal... nor was my wallet. They've come up with a brilliant model of unlimited visits for $199 a year, which I hear can be discounted to as low as $129. In principle, it sounds great -- until the heart of their business kicks in. And boy, does it. The softest of soft upselling. I needed flea meds for my dog and spent over $300, brought down to $250 with a first‑time coupon. I am going to be very careful with my numbers, as this organization really scares me. If I took all the things they suggested, it would have been over $500 -- just to get three pills to kill some fleas. You may ask, "Why did you go there?" And I would tell you: my vet closed early that day. Oh, I miss him so much. This really would be a fine spot for Kim Kardashian; I'm sure she would love it. This place is actually interesting in that, in my entire life, I have never seen such a well‑oiled dream factory with such an amazingly smooth way of extracting money from its customers. Here is what Copilot said -- and I realize AIs can be way off base at times, so this is not confirmed, verified, or to be taken as fact (yes, I am scared of them): Bottom Line Modern Animal is cheaper for unlimited exams but significantly more expensive for almost everything else. My final thoughts: if something serious came up and you went there with emotions running high, you could really take a hit. My suggestion would be to find a good old‑fashioned vet.

I found this location 4 years ago, and my pets and I truly loved the entire experience. I…read moreintroduced this location to my sister, and she brings all her cats here for care as well. Throughout the years we have noticed the decline in customer service specifically from the reception team. Every time we call to make an appointment, I have felt very dismissed by the receptionist as she always sounds like I am bothering her, we have both always been helped by the same receptionist. This has been my experience with them for a while now, but my recent experience is what made me not want to go in for care anymore. I called to make an appointment on behalf of my sister as she was having an emergency, although I don't expect the receptionist to give me a solution and I do understand that there is no usual last-minute appointment (again we have been coming here for the last 4 years) I do expect the receptionist to be empathetic and helpful instead of sounding annoyed and being dismissive. I will note, Dr. Shim is amazing and is the only Dr. there who my sister and I have both had a great experience with and she is the only reason I would be back.

After a less-than-desirable experience at another local vet, we decided to try Southpaw, and we…read morecouldn't be more grateful that we did. From the very beginning, the entire team has been incredibly kind, compassionate, and caring with our cat Cyril and you can tell that everyone there genuinely cares about the animals they treat. Dr. Cortez is absolutely top tier, she's knowledgeable, thorough, compassionate, and incredibly kind. She listens, takes concerns seriously, and has always made us feel that Cyril is more than just another patient. She went above and beyond (as did the team) for our big bubbas. Finding a veterinary practice you completely trust with a beloved member of your family is priceless. We are so grateful to Dr. Cortez and the entire Southpaw team for the exceptional care and genuine heart they have shown Cyril. We couldn't recommend them more highly

I trust Dr. Steve completely when it comes to my baby, Jojo, and that says a lot. He's incredibly…read morecompassionate, kind, honest, empathetic, warm, patient and understanding with people and with animals. The staff at Veterinary Medical Center matches the same energy, always kind and helpful. I wouldn't take Jojo anywhere else. If you want a vet who treats your dog like family, this is the place. I highly recommend Dr. Steve and the staff at Veterinary Medical Center!

I don't really write reviews but I just want to say how thankful I am for this medical center and…read moreDoctor Johnson. She is very thorough and really cares about my dog Thor. I wished all humans and all animals can get this type of care everytime they have to go to the Doctor lol she listens to your concerns and asks more questions. She is truly interested in the well being of your precision fur baby. I am forever grateful and it really calms my heart to have found such a good vet !! Thanks so much

Brought my Hamster who wasn't feeling well into this hospital and had such a great experience! Was…read moreable to get a same day appointment which is rare for exotic pets. When I went in, the office was very clean and quiet, and also not busy at all! My hamster was seen by Dr. Pitts, and he is by far my favorite vet any one of my animals has ever seen. He was very kind and friendly, and I could tell he is incredibly passionate about his work. He was able to figure out what was wrong with my Hamster in just a few minutes! He explained things throughly and showed me how to administer his medication. He talked to my pet like it was his own. I was highly recommended this place, especially for small pets!

They've been taking care of my cats for many years, and I wouldn't think of taking them anywhere…read moreelse.

Thankful that Family Veterinary offers low cost spay and neuter clinics! Didn't qualify for a lot…read moreof the other clinics offered by places like ASPCA and almost gave in to paying over $1,000 to have the procedure done at a local vet. We were hesitant to pay that amount since it was an expense not expected especially after already paying for an initial check up and vaccinations elsewhere (our cat adopted us - she just showed up in the backyard so we took her under our wing since knew the shelters are so overpopulated). Dr. Shukhman is so kind and can tell helping animals is his passion. Had a follow up question after the surgery and Mauricio was so helpful too. If your pets pick up time is before 1PM, they will contact you. The expectation is for you to come pick up your animal promptly after the call to avoid stress on the animals so make sure you hang out close to the location if don't live close. They also offer other services that can be done at the same time like microchips which we opted for as well.

I saw Dr Shukman about 10 years ago and was very impressed. Fast forward to now, I needed a mobile…read moreVet for another one of my cats who is very hard to get in a carrier and take her to my regular Vet's office, so i called Family Veterinary. They were very nice on the phone and they got me in the next day. To make a long story short, I was not as impressed with Dr Shukman as I was 10 years ago. He wasn't as kind and friendly as he was in the past and I got the feeling that he didn't like that I disagreed with him on certain things. He did make my cat feel better with a steroid shot and oral antibiotics and I appreciated that, but overall, I was not happy with how the visit went, especially compared to the visits 10 years ago.

I've been taking my dog to this clinic periodically for a little over 2 years. I have a small…read morePomeranian who is now 11 years old and has been my best friend since I brought him home as a little puppy. As a hospitality and event worker who makes due independently, this place has been completely understanding and transparent with budget, needs, and expectations. I know a few vets work there, but I've consistently seen Dr. "A" as I took to his practical approach in discussing a pets needs in accordance to budget. The front desk workers as well; patient and kind. I think its customary for any vet to give you a full scope when offering an initial quote on procedures and medication. At times, it was fine with my budget and other times, it wasn't. Dr. A and staff were very responsive and cooperative when we had to approach dental surgery for my dog. I set boundaries for budget and they honored it. My pup will still need some work done down the road, but what Dr. A conveyed is that the work they did would significantly improve my dog's mouth comfort and minimize the likelihood of future infections. They also offer a few credit line options that have 0% interest as long as the card is paid on-time within 6,12, 18mos. I have used Care Credit a few times and enjoyed the experience. Thank you to Dr. A and the staff. It's been a few days since my dog's surgery, and he's already back to his animated, pompous attitude :)

Excellent service. I brought my dog and they took good care of her. Service was great and the…read morepeople are very friendly.

Great, caring staff and a calming office atmosphere went a long way to help to get Daisy less…read moreanxious about her visit. Great experience overall; we're very satisfied! Thank you, everyone!

I have to concur with some of the other negative reviews about this location. My first experience…read morehere for my dog's non-anesthesia teeth cleaning was wonderful - he was in and out in 40 minutes. When I brought him back around a year later it was the exact opposite. I met with a male vet who was borderline condescending and explained how my dog needed 12(!) extractions when just a year before his teeth were perfect. I felt something was very off and replied that if his condition was that drastic, I would take my dog to his normal vet for the procedure. Then, oddly, the vet mentioned, almost in passing, how Green Dog makes their money off of tooth extractions. That's when all my alarms went off. After taking my dog to his normal vet for the dental under anesthesia, he ended up only needing ONE extraction!! Everything else was fine. I was so glad I went with my gut and got a second opinion. I hate to say I'll never be able to trust this location in the future.

On December 1, 2025, my pup looked at me, and I knew it was time. Our family had called upon Dr…read more Gonzalez before, so there was no question in my mind who to call again. Unlike our previous experience where we were able to book ahead of time and plan for our pup's passing, this was a circumstance where our baby needed immediate services -- his body was failing. Once I saw our senior 13-yr old pup was telling me it was okay, I called Dr. Gonzalez at 7pm. She was at our home by 10pm. Our pup had been sick for several years, and in that last week, our primary vet had already told us his health was declining, so we at least knew the end was near. And I had already mentally prepared to be strong and let him go when he needed to -- so I had Dr. Gonzalez's number on hand. We live in an apartment building, so we reserved a spot for her in our lot as close as possible to an exit. She came upstairs to our home, and she had brought all her equipment. I had already imagined how I wanted this experience to go for my once in a lifetime soul pup. I sat on his favorite place on the sofa, and I had him in my lap. Dr. Gonzalez gave me a pee pad to wrap around him within the blanket understanding there could be an accident in the process as his body released his spirit. I had a candle lit. I had soft music playing. We had low lighting on to honor what was about to happen. Dr. Gonzalez was also super accommodating to our 2nd puppy who was curious about her and wondering what was happening to his big brother. She didn't shoo him away -- she invited us to keep the puppy around so he can know his big brother was about to pass on. She gave us time to speak to Nuxx, love on him, and then let him go. Then, it finally happened. And Dr. Gonzalez stepped out of our apartment for awhile, giving our little family time to grieve, sob, and hold our baby close. Our puppy sniffed him too and said his goodbyes. Then she came back, and she asked us if we wanted to be the ones to carry him out or she was happy to do so. My husband carried him, myself and our puppy followed along -- felt like a procession down our apartment hallway. We got to Dr. Gonzalez's car, and we gently placed our baby's body in her car, and said our goodbyes again. Then...it was done. Throughout the experience, Dr. Gonzalez was so incredibly supportive, gentle, understanding, and patient. What else can you ask for when such a heartbreaking thing is occurring? When a spirit is literally fading in your arms? I am still not over losing him, but at least I know we gave him the most peaceful send-off we could: in his own home, in our arms, surrounded by so much love. If / when we need to go through again, I will continue to call on Dr. Gonzalez. RIP Nuxx.

We are grateful to Dr. Gonzales at Gemcore for helping us through one of the most difficult moments…read morewe have ever experienced. Dr. Gonzales was professional, compassionate, and helpful. She took the time to explain the euthanasia process clearly and gently, answered all of our questions, and helped us understand what to expect. Having someone so patient and caring with us during such an emotional time meant a great deal.

finally under woman ownership!! I brought my two fur babies in today, and everything went…read moreincredibly smooth. the staff was so kind, and the new doctor was gentle, sweet, and didn't rush through the appointment at all. she took the time to make sure both my pets and we were completely comfortable, and she answered all of our questions. they finally had flea medication right on hand! I am so happy with this new woman owned direction and love coming here. highly recommend!

I took my cats here for years. It was never consistently great but some of the vets were. However I…read morewould never recommend this place now. For those who don't know, this vet office was bought out and they now operate like a high traffic kill shelter in a bad neighborhood. Incredibly rude, cold, and miserable experience. I am thankful I got a second opinion for my cat. The male receptionist is unprofessional, rude, and glaringly lazy. The vet himself acted like I was a burden for wanting to discuss my cat's tests results. I highly recommend Paw Priority on melrose instead. This vet office does not care. You ever have a teacher that hates kids? Well this is a vet office that hates animals. Stay far away.