Just had the most beautiful staircase installed! I was so nervous about my big purchase and called…read moreeverywhere to get quotes. Sean, the owner, went over everything with me and answered all 500 of my questions. Helped me with all my decisions and installed it so quickly. I can't recommend this company enough. They were so wonderful and I will tell everyone who needs stairs about them. Thank you guys so much!!!!

From the owner: Superior Stairs is a family-owned company, crafting premium quality staircases and railings. read more

Brad did a great job replacing some damaged siding and a window. The work was such good quality…read morethat I recommended him to my son, who had the same experience! I have more to do when he has the time. Big or small, the work is done well at a reasonable price!

Super unprofessional Never showed for the interview /…read moreappointment And rude will not call you on the phone only text message . Untrustworthy

Let me start by saying that this company is fantastic and should be hired for your next project or…read morerepair. I have had the opportunity to work with them twice, once to do a small dryer vent repair/installation and once to replace all my major appliances, upgrade my home's electrical breaker boxes and repair/install new outlets. Both times, their professionalism, frequent communications, and monetary value for services provided were second to none! During projects things sometime do not go according to plan, but this company takes immediate action to correct any problem and to make sure things are set right. I will give you an example, during my appliance replacement, the microwave that was ordered from a vendor in NJ (I believe) was delivered to these folks and had sustained obvious damage during the shipment...not caused by them, but man, before lunch, they had procured the exact same make/model from a local provider which made sure that they did not fall behind schedule; their problem solving was done seamlessly, and took away all my worry about this major project. Really cannot say enough good things about this team....they are my go-to contractor when I need their expertise...do yourself a favor and make them your go-to contractor as well!!

I hired Pokorn to do demo and framing on an interior condo renovation project. It is fortunate that…read moreI kept the initial contracts small. Thankfully, I wasn't stuck with them for the whole project. I have experience in renovation and historical restoration, and am detail oriented, and had high hopes for a successful professional relationship. On the plus side, they were always responsive to my communications, and seemed to understand what needed to be done. On the minus side, I don't know where to begin. All of the work, except management, on our project was handled by sub-contactors, not direct employees of Pokorn. Adding that additional layer of management inflated the cost of the job significantly. Too many generals, not enough soldiers. Their subs are of varying quality. For example, one subcontractor framed for a new closet in a way that partially obstructed an adjacent door because of a measurement mistake on the architect's plans. The sub didn't think "Oh look. Something's not right. I should ask how to proceed". They just went ahead and built it, even though the drawn plans showed no obstruction, necessitating tearing out the mistake and rebuilding. They also put the subfloors down in the bathrooms before the plumbing drain work was done. The plans clearly showed the fixtures being relocated within the rooms. Something else to tear out. When they removed the subfloor I saw that the bathroom vent duct for the bathroom below had very obviously been crushed (stepped on at the joist), which is why the bathroom vent below had no air flow. If the subfloor hadn't needed to be torn out, this air flow problem could have been difficult to diagnose and expensive to fix later on. Somehow all the generals didn't notice the substandard work. All these blunders would be comical if they weren't so frustrating. Pokorn did correct their mistakes after I pointed them out and asked them to, which is the only reason they got 2 stars. I should not have to do this work: it's their responsibility. Read their contract carefully before signing. It is written in a way that keeps too much power in their hands. They are strict about expecting payment within 72 hours of their submitting an invoice, even if they've screwed up and not yet corrected the work being invoiced. If you're late in paying, they can immediately stop work and require an extra $500 to start up again. You can make the payment "under protest", but then have to trust that they will fix the issue. To their credit, they always did, but I was upset that I had to trust a company that was messing up left and right. Why should this even have to happen in the first place? As is pretty standard, they ask for periodic payments as work progresses. They are the sole determiners of when a phase is substantially completed, which is not unusual, but ask for payment at a point when other contactors I've worked with (and I) would have considered the phase only partially completed. These examples do not exhaust the deficiencies or problems experienced during the short time I employed Pokorn. Let the buyer beware.

Cautionary Review - Disappointing Experience…read more I hired Ethan to build custom built-in shelves and cabinets. Unfortunately, my experience was very disappointing. After paying a 50% deposit, communication became inconsistent, and nearly three months later, I still hadn't received any proof that materials were purchased or that progress had been made. Ethan provided an estimate and contract promptly and initially said he could start right away. However, after signing, it became difficult to get updates. When he did respond (often after several days), it was usually with another delay or excuse. After about six weeks without progress, I requested my deposit back, and we agreed to extend the deadline by another three weeks. Even then, there was still no clear communication or proof of work. When I ultimately decided to move forward with someone else, his responses were unprofessional. Overall, I would not recommend working with Ethan based on my experience. Communication and follow-through were major issues throughout the process.

ANOTHER CAUTIONARY REVIEW: I tried not to have to write this review but I have to echo literally…read moreeverything in the prior cautionary review and I'm hoping this review prevents someone else from ending up in the same situation we are in. Hired Ethan early September for some bunk beds. He said two weeks. Gave him 50% deposit up front. Nearly three months later and there has been nothing but excuse after excuse as to why he has not completed the job. Blamed us for lack of measurements that were given to him timely. Initially, it was just excuses but after being pressed on updates, Ethan became very unprofessional via text resorting to name calling. We have asked multiple times for progress photos or anything showing work being done, but nothing. We recently agreed to extend the deadline another 3 weeks and lo and behold yet another excuse as to why he can't complete the job. He has yet to provide anything indicating he has started. We have now asked for our deposit back and he has refused. Don't make the same mistake we did and give a deposit up front. Promises will be made but nothing will come to fruition, only excuses. Very disappointed.