We have brought & had jewelry work on and repaired by Case by Case and if they can't do it ...they…read morewill get you pointed in right direction

Exceptional service and quality. I have had several dealings with Gary and Doras and have been very…read morepleased each time. I have purchased jewelry from them and I have had multiple repairs in which they have done exemplary work. I could not be more pleased with them! Case by Case gets my highest recommendation! They are wonderful people and are very pleasant to work with!

My husband and I stopped in today to get our wedding rings cleaned and polished (purchased at…read moreClark's, which was an amazing experience all on its own, see my prior review). He does such a great job cleaning, polishing and in my case throughly inspecting my diamond. It makes me feel really good about not only our original purchase, but about the maintenance they receive there. As a bonus I walked out with the most beautiful pair of sapphire earrings ever. I'd been hinting that I wanted new earrings and these were just waiting for me. My husband is amazing, but so is the selection at Clark's. And the owner makes it so easy and pleasant to do business, truly stressless. It makes me happy to support such a great local business and I'm always thrilled with the outcome of any visit.

Michael did an excellent job getting my watch up and running. Easy to work with.A+++ FYI also buys…read moregold.

Who writes a review BEFORE they have the product?…read more I do! That's how amazing Union Goldsmiths is! I am currently working with Carrie and Margit on a custom diamond ring. From my first appointment to my most recent one, the process has been fun, professional, and collaborative. Their collective experience speaks for itself! They emailed me a 3D rendering of my ring, and at today's appointment, I saw the model. They have captured exactly what I wanted, and each step of the way has been a delight. Every time, I absolutely look forward to visiting them. They have been informative and up front throughout the whole process. Their communication is clear, and questions are encouraged. The collaboration aspect has been extremely enjoyable. I am so thrilled to be the client of a female-owned personal jeweler in Olympia.

Amazing place I got my wedding rings resized and put together. Very fair pricing excellent customer…read moreservice. The jeweler is in store so you don't have to worry about your jewelry being shipped away! The lady that helped me decided what size and advised me to have them put together was so nice. I had my toddler with me and she was very understanding and was great with her being there. Would tell my friends and family to come here for sure I will be back.

Fabulous service. Very experienced buyer. I was happy with the price they gave me and plan to take…read moremore silver for an estimate.

Nice people that work here with great customer service I was offered a amount for jewelry but a…read moreman that frequently goes there to sell asked to look at my jewelry. He told me that I would be able to get way more at a pawn shop so I left without selling. I went to many other places and they were not even close to what I was offered here!!!

I sold them by 18 karat gold ring with a big blue sapphire on top. Their payment to me was very…read morefair. The second time was they fixed the clap on my Saint Anthony's chain excellent jewelers

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

What a gem in Gig Harbor. I came it to have a bracelet repaired after a patient ripped it off of…read moreme at work. They repaired it while I waited!

Watch band broke so I stopped by Ken Walker Jewelers to see if they could fix it…read more Nice young lady fixed it while I waited, didn't charge me even though I offered and would have been happy to pay. I even got a really cool pen as a bonus. Small, local businesses are the best! Ken Walker Jewelers = Exceptional service and fantastic staff! They also have a great selection of beautiful jewelry!

Great place to shop for jewelry. My go to place for special occasions. They treat you like family.read more

Needed to lengthen my fresh water pearl necklace. The designer/jeweler, provided several options,…read moresome we didn't even think about. As I was leaving for a trip, they were able to restring using one of their designs within a day. Exceptional design and service.

Very cluttered and not easy to navigate... I've been there years ago, and it was much better kept…read moreand organized... prices were ok, but not relevant...

We dropped into this great antique shop filled with wonderful finds the first Saturday of July…read more2023. My friend and I strolled around for about two hours shopping. The staff was very friendly and helpful. They knew the stock very well too! We did buy a little something... LOL! They have just about any category of antiques you can think of, Books and Paper, Clothing and Accessories, Decor, Furniture, Garden, Jewelry, Kitchen, Music Instruments, New Retail Decor, Toys. If you are looking for something, give them a call, stop in, or check, email, or shop online at their website!

John is fabulous. Always charges a decent price. Had him verify some stones authenticity and also…read moredo some appraisals. He doesn't work solely in this office and always leave a voicemail cause he's a busy guy, but he always gets back to you in a timely manner and he's a great outlet for jewelry and stone communities.

Had an antique wedding ring appraised for insurance purposes. Was able to get an appointment the…read morenext day. Reasonable pricing and gave us a very detailed analysis plus a few pointers for maintenance. Learned a lot in one hour. Will definitely use him again if the need arises.