Highly recommended when in Asheville. Laid back and friendly. Large outdoor porch. Excellent…read moreselection.

Great place to relax and have a cigar - knowledgeable and friendly staff and a great valueread more

My husband said the selection was nice. All the cigars are hand rolled with their own tobacco…read more The extremely knowledgeable staff were very helpful. Mario provided some good recommendations. My husband bought the Churchill and Robusta.

I happen to stop by the shop while visiting the city. They only sell their own cigars that are made…read morein the Dominican Republic for the last 31 years. I chose a Connecticut cigar because I just wanted a mild morning cigar to smoke. The service was very friendly and knowledgeable. I sat down in their sitting area to smoke my cigar and it was very comfortable. They don't sell any beverages so you need to bring your own. The air handling system work works very well. I highly recommend this place if you're in the area of downtown and want a quick cigar.

Saw a shirt in the window the night before I wanted to buy for my stepdaughter. Came back the next…read moreday at 11:15, but the shop was still closed even though window hours said they open at 11. That probably should have been a clue about the type of service they provide. I came back an hour later to try to get the shirt. The store was 100% EMPTY except for the guy behind the counter. Politely asked if he minded me taking my mask off while no one else was there because I have a documented medical condition (legally exempt from the mandate) that makes it hard for me to breathe. From across the store, he told me no. I tried to explain to him I legitimately have a condition and medical documentation I could show him and that I put the mask back on if anyone else comes into the store. He told me to keep the mask on or get out. He didn't give me a reason for why he had a problem. He didn't offer me an alternative, he just was rude. Then, as I left, he sarcastically yelled out for me to "have a nice day". I've made the same request at other stores, and have NEVER been denied because I only ask when there are no other customers in the store. I even openly disclose my condition instead of just saying I'm exempt because I want them to know I'm not just trying to break the rules. It wasn't because it was an "Asheville thing" because three other stores were OK with it as long as no one else was around. I don't go in trying to cause problems. I don't try to make a statement. I just try to give my business to local shops who are willing to work with me and my disability. Once I stopped crying and shaking from the unexpected confrontation, I took my money to another store. One who helped me out instead of being intolerant and hateful. So, if you want to give your business to a place with staff who bullied a woman with an incurable disease when there was absolutely no reason to be a jerk, they may have stuff worth buying. But hey, I probably gave him a chance to brag to people how he got to throw an anti-masker out of the store. Glad one of us got something positive out of exchange.

First off, this is the best smoke shop I have ever been to. My wife and I stopped by while on a…read moreroad trip. We were helped by a dark haired gentleman who was incredibly friendly and super knowledgeable. He was able to answer every question I had for him, and he offered me some suggestions based on what I had mentioned while talking to him and ended up with a perfect glass piece for me and some legal CBD concentrate. We also left with an awesome dragon incense holder. Pair the great selection with the incredible customer service and you have a recipe for the best shop I've visited to date.

Great stock of kratom! Very handy as I can get my cigarettes there as well…read more I love the staff and they are very friendly.

I had the pleasure to meet "Cat" she works at the Patton Ave. location. She's a miserable person…read moreand I'm just glad she has a reason to get out of bed in the morning, after driving around to multiple stores to purchase an item from the shop l she refused to sell it to me and kicked me out. Never going to that store again but I will go to the other locations and tell everyone how horrible she is... I went to octopus garden and had a much better experience and they actually let me buy what I wanted. Cody was very nice, and then I talked to Rosa and now I feel much better. Thank you for addressing my concerns.

Staff is always so informative and kind! They offer a great variety and it's a great atmosphere.read more

This is called The Hookah Hookup on the credit card transaction and on maps, not sure which name is…read morethe newest. This is the worst place! No quality products at all! Other reviews must be their friends. They lie to customers about what they offer and then offer no returns since they can't stand behind the crappy products they sell you. I never got a receipt, rude staff, I hope this place goes downhill quickly, ripping people off like this. Oh and they sell Kratom too, a substance that I've seen many have a serious addiction problem with and very hard to kick. They just want to take advantage of people and take your money, gross! You should be ashamed of yourselves.

Great store very knowledgeable of the products and gives great recommendations. Definitely will…read morevisit again!

I've lived in West Asheville a long time. I've become reliant on the service and products. I'm…read moreextremely grateful for their service and care during the storm and as a vital and motivational part of the recovery. They are the epitome of serving the community especially James and Mika. So very grateful and I hope they know how much they are appreciated. Sincerely , Jaclyn Furlow

Rude clerk at the Merrimon location. Won't support anymore, after reading other reviews of other…read moreunfriendly and condescending clerks sadly seems like a collective experience. Shame, usually these places are predicated on good energy and there's plenty of places like that in asheville wouldn't go here personally

Hands down, this was a complete experience and a must see when visiting Asheville. It is a relic…read morefrom the old days when general stores literally were just that and generally had everything. The place is massive and is located in the major retail and dining section, so park where you can. I went in there specifically for some snacks, but walked out with clothes, food, syrup, honey, and much more. They have multiple registers so it was a fast check out despite this place always appearing to be crowed. Also, they have a basement that looks more like a legit retail/clothing store than a general store and they also had a bunch of antiques around too. I was in awe of the old school cash register. Again, this is a must see and is great for the kids because of the authentic and homemade sweets and treats.

I love a general store, and Mast General Store is a good one. They've amassed so many goods -- and…read moreit's on two levels. There's clothing, decorations, foodstuffs, barrels of candy, toys, souvenirs... I spent so much time on the first floor I didn't even go down to the lower level so I have no idea what's even down there. I even bought some clothes -- what I will now refer to as my Pioneer Woman outfit -- totally not my style but so soft and comfortable. Bring the whole family -- the kids will enjoy the large toy and candy section -- and I didn't even look at the large Mast-branded jams, jellies and jarred food section because I wouldn't be able to fit them in my suitcase. Definitely make this a stop on your AVL trip.

Julie was amazing. She was so helpful and nice. We are visiting from Indiana and would recommend…read morethis place for anything.