I went in today at 19 weeks pregnant for a prenatal massage with Rebecca. She did such a lovely job…read moreand I walked out so relaxed and calm. My main concerns were in my lower back, hips, and feet and not only addressed my needs, but went beyond my expectations! She created a cozy atmosphere as well as making sure I was comfortable while tending to the specific accommodations I needed being pregnant.

You can walk in or make apt, Doc is great at explaining what he's doing and why, massage therapist…read moreavailable too but usually you have to call ahead for those apts. Doc treated my hubby with his tennis elbow and helped me with my back. He gave me recommendations on how to work muscles at home so that I wouldn't need as many treatments . His approach is practical and his prices are very reasonable.

KEDPLASMA Springfield 534 N Grand Ave W…read moreSpringfield, IL 62702 and KEDPLASMA / Kedrion Biopharma Corporate Customer Relations / Donor Feedback Re: Formal Complaint - Disrespectful Treatment of Long-Term Donor and Failure to Respond to Prior Complaints To Whom It May Concern: I am writing to file a formal complaint regarding repeated negative experiences at KEDPLASMA Springfield, located at 534 N Grand Ave W, Springfield, IL 62702. I have been a consistent donor at this center since 2022 and have completed nearly 100 donations. Despite this long-term relationship, I have been subjected to disrespectful treatment by staff, and my previous complaints have received no response. Most recent incident: I arrived at approximately 11:00 a.m. I was screened promptly and waited about ten minutes for a bed even though the center did not appear busy. Because I am a hard stick and other floor phlebotomists have repeatedly failed to access my veins successfully--resulting in digging in my arm, no flow, high-pressure returns, incomplete donations, and leaving with only $12 instead of full compensation--I specifically requested that Titi (the employee over the floor, screeners, and productivity) stick me. I was told she was on lunch. I stated that I was willing to wait. The office staff member (a manager whose name I do not know) refused, stating that allowing me to wait would "mess up my times" and that I would be stuck by whoever was available on the floor. Approximately five minutes later, Titi appeared on the donor floor, put on her lab coat, called a donor, and stuck him. She then told another donor, in front of other donors, that she no longer sticks request donors "because I don't have to," delivering the statement with a visibly negative attitude. I felt singled out, disrespected, and hurt. The claim that Titi was on lunch was contradicted by her almost immediate return to the floor and her willingness to stick other donors while refusing my reasonable request for a competent stick. Prior complaints and lack of response: This is not an isolated event. I have previously submitted formal complaints by email and phone concerning negative experiences with phlebotomists and managers at this center, including the pattern of staff picking and choosing which donors to assist and treating hard-stick donors poorly. Those complaints described treatment that left me feeling hurt and disrespected. To date, I have received no return call, email, acknowledgment, or indication that any investigation has taken place. Personal impact: As a long-term donor who has reliably contributed nearly 100 times since 2022, I expected basic respect and professional handling of a reasonable request. Instead, I have been made to feel like an inconvenience. The combination of the treatment on the floor and the complete silence following my prior complaints has personally affected me. I am now seriously considering leaving this center. Requested action: I request that this complaint, together with my prior unanswered complaints, be thoroughly investigated. Specifically, I ask for: Written confirmation that the complaints have been received and logged. An investigation into the staff conduct described, including the refusal to allow me to wait for a specific phlebotomist who was present in the building and the public statements that request donors would no longer be accommodated. Appropriate corrective action to ensure donors are treated with basic respect and professionalism. A written response outlining the status of the investigation and any actions taken. I am available to provide additional details if needed. Please respond in writing so that there is a clear record of communication. Thank you for your attention to this matter.

best center in Springfield and the manger was really good at her job, If you are a new donor I…read moreprefer you go to ked,

Very impressed with Dr. Benjamin Stevens, his nurse, and physician assistant in orthopedics. We…read moreonly waited 5 minutes before being called back to a room. Everyone was prepared, quick and informative about my husband's condition. All of our questions were answered about his upcoming surgery. We were totally impressed when all the surgery paperwork for STD was filled out within 2 days for my husbands place of employment. Wow !!!!

Urgent care nurses in particular "Mary " at the 6th street location was very rude. She is…read moredefinitely in the wrong profession. Dr. Abraham was ok he did not manage his time appropriately. I was left waiting for over 45 minutes and no one checked on me and when I popped out the room to inquire. Meany nurse Mary had a ready made excuse as to why which had nothing to do with me. They could have informed me by just checking in. My visit helps pay both the doctor and nurses salaries. They should be a little kinder and more human. I wish there were better options in my city as I would definitely not go to Springfield Clinic but when you live in a small town you don't have very many choices and you have to deal with the community that also works there. Mary needs to take a class or two in customer service, patient care and being a better human. I made a complaint to quality assurance but who knows if that will go anywhere.

The staff was welcoming and kind and I am a deeply anxious donator. They answered the questions I…read morehad and I was set at ease by the time I sat down in the donor chair.

The doctor and nursing staff are friendly and helpful. The front desk and phone operators are not…read more I feel like I'm bothering them when I check in or call for assistance. Not good front people for a fine institution. The doctor is the key but the customer service is the lockout.

A welcoming office, with quality selection. Very helpful and knowledgeable staff. The doctor uses…read morestate of the art equipment for the examination.

Dr. Feezor-Ribble is excellent! She was my doctor some time ago, and I was so happy to find she…read morewas again practicing in Jacksonville. The staff are very friendly. The receptionist/ optometrist is very friendly and welcoming! I always leave in a better mood than I came in with!