First off. Staff is super friendly and efficient. BUT understaffed. There is usually 3 people there at least. This time, there were 2 people working in the whole place. 9 people in vitals line and more already done with vitals waiting to be stuck. Utter ridiculousness. How can you staff 2 people?! Ridiculous!!! Some people depend on this money to make ends meet. ​ read more

They have 5 stations and only 1 employee working 1 station every single time I come up here, and most of the time that employee isn't even at their station, so they have several people in line waiting to be helped. it takes way too long just to donate, slowest out of any establishment in Springfield. read more

My boyfriend and I donate regularly now, as he has a negative RH factor and is able to make a special medicine for pregnant women whose babies have a different RH factor than them. I first started donating as a good friend needed plasma transfusions due to a medical disorder and it felt nice to be able to help people in need. The money was also a nice help with bills of course. In my experience over the years everyone there is always friendly (unless you get belligerent with them, which is not tolerated in the center thankfully) and willing to chat a little as you get hooked up. My boyfriend and I have tattoos also and have not found anyone insulting us or complaining about them as a previous reviewer stated. We go there at varying times of the day and have NEVER seen any high employees, or employees yelling at eachother on the floor as a previous reviewer stated either. Anytime we're there, the staff either talks amongst themselves or to the donors, and there's a very casual feeling on the floor. It's not stuffy like a hospital or doctors office, and it's a nice change of pace to feel comfortable and normal like everyone else there. Some of the conversations can get rowdy depending on what donors are there, but nothing over the line or rude, it's just like hanging out with friends. Overall I'd recommend Octapharma to anyone who's willing to donate. Signing up for the first time is a lengthy process, but donating isn't bad if you listen to the instructions and don't half-ass it. Drink lots of water. Eat high protein foods. Pump your fist when the cuff tightens. It takes me about 35 minutes to finish donating, and if no one is in line maybe 5-10 minutes at most for us to get checked in, and my boyfriend takes about 45 minutes to donate. read more

staff is nice except for Aja Marbley who inserted herself into a conversation that had nothing to do with her and was " incredibly RUDE " I will never go back because of her. wait times are ridiculous and they operate a minimum staff. don't waste your time go on down the road . CSL is pretty nice with good staff and very little wait time. read more

this place is fraudulent! new donors are suppose too get 100 dollar first 7 time and I only got 6! they are counting that the 10 dollars as a donation that they added because they couldn't stick me one too many times. I told them that I will not be back and they're refusing too pay me what they OWE ME FOR 7th donatio. only place I've ever been too that's I had problems , it either they couldn't stick me or my protein was lie. Definitely don't recommend this place. they have bruised up my arms every single time.' read more

Octapharma Plasma - Springfield - Blood & Plasma Donation Centers Near Me - Springfield, Illinois

Every time I come to this place there is a nurse screaming at the staff, rude as can be to everyone donating. She straight up told me she does not like me the moment we met because my tattoos cause more work for her, she made vulgar comments on my tattoos as well. Today I witnessed her kick someone out because SHE misgendered them and they corrected her. How is this woman still working here?! Donating plasma is already an uncomfortable experience and people don't need that kind of energy while they are there. read more

The people that work here hate their job. They complain about their job. Take their sweet time connecting you to the machine as if they have something else to do. read more

I wouldn't give this place 1 star but I had to give something. Staff is super slow and hate their job. It can take 3 to 4 hours to make a donation (almost every time). The staff do what they want. Stand around, talk to each other instead of working, sometimes rude and hateful. The clientele often complaining about wait times just to get checked in and then wait again to get a spot to donate. Often the floors are cluttered with gauze, caps from hoses, the hemostats they use to pinch lines, and trash from people who donate. Moral for staff and clientele alike is very very low. I wouldnt recommend this place to my worst enemy, let alone someone that I like. Donation pay is lousy as well. I'm not saying that Octapharma plasma is bad, just the Springfield, Illinois location. read more

The employees suck, the process sucks even more. The workers come to work high poking people and they got some mouths on them. They all just about, stay talking about each other or the customers and I know this because they are dumb enough to do it RIGHT in front of you. Not worth the 50 or whatever is received but that's up to the next persons judgement. read more