My son visited with symptoms that could have been COVID but they did not test him. They did test…read morehim for flu and strep, however. Then they gave him a steroid shot and sent him home with nothing but a prescription for coughing. Steroid shots make you feel better but lower your immune system. Why would you do this to someone and NOT give them an antibiotic? Two days later and both my husband and I have the same thing. I went to Gretna Medical Center where they did it right. For shame.

Highly recommend. The staff was friendly and professional…read more Had a physician assistant, he was also professional and efficient. Very little wait time, was promptly seen, checked and diagnosed. I arrived at opening and was checked out within a half hour. Thank you St. Charles Urgent Care PA. Excellent experience, exceeded expectations.

I visited this urgent care on 6/22 and was denied care because staff stated they were unable to…read moreverify my insurance. This was frustrating because I have used the same insurance multiple times at In & Out Urgent Care on Labarre Road without any issues. The front desk employee even requested my Social Security number in an attempt to locate my insurance information, but they still claimed they could not find it. When I offered to pay out of pocket so I could still be seen, the doctor appeared uninterested in helping me and gave me the impression that they wanted me to leave. Since the clinic was closing in about an hour, it felt like they were looking for a reason not to see me. Overall, the experience was very disappointing. The lack of effort to find a solution and the poor customer service left me feeling dismissed and uncared for.

10 stars!!!! The nurse practitioner who stitched my eyebrow back together got compliments from…read moreeveryone, including my pcp who removed them!!! AMAZING!! Very kind staff. I was in and out with 3 stitches in about an hour!

Let's just say the only thing "rapid" about this urgent care is how quickly they lost my trust…read more This was by far the most unprofessional urgent care experience I've ever had in my life. Upon arrival, I was told I might not be seen because they were backed up, and that someone would let me know. I waited 25 minutes with no follow-up and no one at the front desk. In severe pain, I knocked and asked another staff member if I could be seen. I was told yes -- but the front desk clerk couldn't check me in because she was busy giving another patient an X-ray. After another 30 minutes, I was finally informed of a $50 copay. I asked why that was required, as I have never had to pay copays before, and I was met with nothing but rudeness, dismissiveness, and nasty body language that was just so uncalled for. The lack of communication, compassion, and basic professionalism here is unacceptable. I would strongly advise others to seek care elsewhere.

Make sure if you have Humana it's accepted here. The front office personnel was greatread more

They were very courteous and professional. They knew right away what the problem was and the right…read moremeds to get me back to normal

Dr Chris is great! I go there for almost everything. Staff is wonderful, friendly, courteous,…read moreefficient and knowledgeable. Best part is you are usually seen within 10 mins and it's only a $15 copay.

Wow, words can't explain how happy i am that I came to this urgent care! I've never been in and out…read moreof one so quickly. Took my nephew here while I was babysitting him after he developed a fever/flu like symptoms. I was freaking out, I'd never seen him so ill. They worked their magic and we were out within 30 minutes. The facilities were so clean, the staff was knowledgeable and kind. I'm not out here often but if you need these kind of services this part of the woods, definitely go here!! Oh, also definitely call ahead. You'll be in and out much faster that way!!

Great place to get the medical help needed. Been coming here for years. Very friendly staff…read more Thorough and on time.

One of the only urgent cares in the area open a whole hour earlier so definitely a benefit! During…read morethe high risk Covid times, I recommend getting there 20 minutes before they open and get in line! We were second in line which was totally great while having 2 small littles with me. Staff was very nice. Only 3 people should be in the lobby at a time. We were there a little longer than anticipated but they were trying to be efficient with getting everything they needed. Towards the end, I asked if I could clean without having to wait for the response in person since I am signed up for their MyChart account and they said yes. My toddler was getting reallllllly antsy! Also bonus! They had lollipops for him on the way out!

What started out as a rough experience, ended well with a very caring medical staff. I called…read morebefore arriving to check the wait. They said there were 7 people ahead of me and it would be about an hour and a half wait. I was wheezing, lethargic, running fever and felt like I could not stand up. This must have put the receptionist off because she was very cold and rude, though I witnessed her being sweet as can be to the woman in front of me. I called the call center after a few hours and they said there were six people in front of me. I started to wonder if the receptionist was dropping my name on the list, for what reason, I'll never know. After 3 hours I called and explained that I thought my name was being dropped down the list (there were 5 people in-front of me at this point). The call center connected me with my receptionist friend and she said there was only 1 person in-front of me now. Wow, how did that happen? I arrived at 2pm and did not make it to the back until 5pm and I was done around 7. It was a long day that I wished I was in bed, but I'm glad I went. Once I left the reception area, each person was nicer than the next. They gave me a breathing treatment, antibiotics for bronchitis that lasted 3 weeks, and an inhaler to get me through the wheezing. It was a pain getting there, dealing with a rude receptionist and waiting when I felt so awful, but in the end the doctor and staff in the back were wonderful.

Web site said 8 pm. The dign on the door says 8pm.arrived at 720.pm. i was told they were closed…read more A poor way to treat a patient who is bleeding. Very rude. Dont advertise your open when you fontvwant to be. Rene Cicero

this place needs to be shut down , a bunch of lazy workers just getting paid looking to clock hours…read morepto and benefits . they play with you and your childrens health way to much . first off the older lady who checks you in has a nasty very nasty attitude if you dont like your job please quit you are in a field to care help and nurture shall i go on . secondly they do not know how to read x rays nor write prescriptions to help your children ! my daughter could have died i brought my daughter to this hell hole on january 20'th 2026 for my 1 year old wheezing and using her ribs to pretty much breathe , a test that only takes a few hours to come back i know this as i used to do this work . these people are just calling on february 01 with results that she had rsv and rhinovirus that is serious in a infant / toddler / elderly mind you she has been to school and more so she has passed this around ! they just sent off the swabs . also they sent her to an outpatient office to do a xray to rule out pneumonia do you know the results came from the radiologist lady in writing i called to get an update and the girl and md / pyhsician on site in the evening around 5 pm on january 20'th !!!!! read the report word for word !!!! not ruling out anything . i hung up on them because as a parent we have to self advocate thank god i brought her to her original doctors ! these people don't care what race you are they just don't give a damn like i said young lady and older folks just collecting money on the clock trying to get by ! if anything would have happened to my child within that time frame that place would really be shut down in fact this is just the beginning never have i ever seen that a viral panel does not take 2 weeks and days to come back !!!!!!!!' The only lady who was kind and showed compassion was the actual ma who took care of my daughter . The doctor on duty helped best but she just was all over the place.

The wait time is absolutely ridiculous. I came here on a Sunday & there was literally no cars in…read morethe parking lot and one person ahead of me when i checked in. I was here three hours for them to give me a Covid, flu and strep test & for all of them to be negative. Terrible diagnosis & extremely slow service. I almost walked out of the patient care room & went to another urgent care about 3 times!

We had an appointment for my 91 yo dad who had a bad cough and had 13 people ahead of us when we…read morearrived. We waited about 15 mins, but the whole staff couldn't have been more attentive. Thanks to the security guard as well who showed concern from the minute we arrived. I'm confident in the future if we need to go back again.

I was so happy with the care and service I got. I'd been incredibly sick for three days straight…read moreand couldn't even get up to get to the ER, where I would have been miserable anyway. Nurse Kaitlin showed up quickly and was incredibly kind even when my veins were being uncooperative. I feel so much better today and I'm grateful for getting professional care in my own home.

Dr. Berenson is the best! My wife became very ill during a visit to New Orleans last week. Late…read morethat night I began searching for medical care online and came across NOLA Doc. I completed an online appointment request and a NOLA Doc nurse promptly contacted my wife by phone early the next morning. An appointment with Dr. Berenson was made for 9:00 AM and he was right on time. He spent approximately 45 minutes speaking with my wife and getting to the root of the problem. Dr. Berenson was calming and at no point did my wife feel rushed. He provided much useful information and he patiently answered every question. He provided two prescriptions for pickup at a nearby pharmacy and even offered to speak to our primary care physician back home if required. Dr. Berenson was comforting and effective during a frightening time far from home. I highly recommend him.