Let's just say the only thing "rapid" about this urgent care is how quickly they lost my trust…read more This was by far the most unprofessional urgent care experience I've ever had in my life. Upon arrival, I was told I might not be seen because they were backed up, and that someone would let me know. I waited 25 minutes with no follow-up and no one at the front desk. In severe pain, I knocked and asked another staff member if I could be seen. I was told yes -- but the front desk clerk couldn't check me in because she was busy giving another patient an X-ray. After another 30 minutes, I was finally informed of a $50 copay. I asked why that was required, as I have never had to pay copays before, and I was met with nothing but rudeness, dismissiveness, and nasty body language that was just so uncalled for. The lack of communication, compassion, and basic professionalism here is unacceptable. I would strongly advise others to seek care elsewhere.

Make sure if you have Humana it's accepted here. The front office personnel was greatread more

Web site said 8 pm. The dign on the door says 8pm.arrived at 720.pm. i was told they were closed…read more A poor way to treat a patient who is bleeding. Very rude. Dont advertise your open when you fontvwant to be. Rene Cicero

this place needs to be shut down , a bunch of lazy workers just getting paid looking to clock hours…read morepto and benefits . they play with you and your childrens health way to much . first off the older lady who checks you in has a nasty very nasty attitude if you dont like your job please quit you are in a field to care help and nurture shall i go on . secondly they do not know how to read x rays nor write prescriptions to help your children ! my daughter could have died i brought my daughter to this hell hole on january 20'th 2026 for my 1 year old wheezing and using her ribs to pretty much breathe , a test that only takes a few hours to come back i know this as i used to do this work . these people are just calling on february 01 with results that she had rsv and rhinovirus that is serious in a infant / toddler / elderly mind you she has been to school and more so she has passed this around ! they just sent off the swabs . also they sent her to an outpatient office to do a xray to rule out pneumonia do you know the results came from the radiologist lady in writing i called to get an update and the girl and md / pyhsician on site in the evening around 5 pm on january 20'th !!!!! read the report word for word !!!! not ruling out anything . i hung up on them because as a parent we have to self advocate thank god i brought her to her original doctors ! these people don't care what race you are they just don't give a damn like i said young lady and older folks just collecting money on the clock trying to get by ! if anything would have happened to my child within that time frame that place would really be shut down in fact this is just the beginning never have i ever seen that a viral panel does not take 2 weeks and days to come back !!!!!!!!' The only lady who was kind and showed compassion was the actual ma who took care of my daughter . The doctor on duty helped best but she just was all over the place.

I am about to go to them again today. This will be my fifth or sixth time seeing a doctor there. I…read morehave never had a problem with any doctor, and they have relieved me of itching all over and for another ailment. I'll be going again today for itching all over. They are much easier to see than my primary care physician, are friendly, and are nearby. I'm back from my visit. The physician's assistant took care of me, and she gave me a thorough check up. She was more thorough than my primary care doctor was for a yearly wellness visit. This was unexpected, and really appreciated by me. I promise to return. She's the best medical practitioner I've seen in ages, and I see a lot of them. This is a new review of 2023.

Worst service ever. I was third in line and they started turning people away after me then the lady…read moreat the counter called me up after 45 min to tell me she couldn't verify my insurance on her computer and I would have to pay 500+ . I have blue cross and they are listed as in network. I'm so upset and will never go back there

I visited this urgent care on 6/22 and was denied care because staff stated they were unable to…read moreverify my insurance. This was frustrating because I have used the same insurance multiple times at In & Out Urgent Care on Labarre Road without any issues. The front desk employee even requested my Social Security number in an attempt to locate my insurance information, but they still claimed they could not find it. When I offered to pay out of pocket so I could still be seen, the doctor appeared uninterested in helping me and gave me the impression that they wanted me to leave. Since the clinic was closing in about an hour, it felt like they were looking for a reason not to see me. Overall, the experience was very disappointing. The lack of effort to find a solution and the poor customer service left me feeling dismissed and uncared for.

10 stars!!!! The nurse practitioner who stitched my eyebrow back together got compliments from…read moreeveryone, including my pcp who removed them!!! AMAZING!! Very kind staff. I was in and out with 3 stitches in about an hour!

Timeline Summary:…read more January 10, 2026 - ER Visit Seen by Dr. Gregory Hurley, MD--exceptional physician. Diagnosed with bacterial pneumonia and discharged with antibiotics and nebulizer treatment. Symptoms worsened by January 12 (not due to physician care, but ineffective treatment). January 18, 2026 - Primary Care Received steroid injection, antibiotic injection, high-dose doxycycline, inhaler, and nebulizer treatments. January-July 2026 Repeated respiratory illness episodes. Continued antibiotics (including Zithromax) and breathing treatments. I expressed concern that the pneumonia never fully resolved. A chest X-ray was recommended but delayed due to work obligations. June 19, 2026 - Chest X-ray Results showed no acute cardiopulmonary process and no change from 2020 imaging--no visible pneumonia. July 10, 2026 - Emergency Event Awoke covered in dark brown mucus from nose and mouth. Immediately went to Ochsner ER (Kenner). Dr. Hanna Lurye, DO acted quickly and appropriately. Extensive testing performed (labs, cultures, CT scan). CT revealed multifocal pneumonia (right worse than left), sepsis, and respiratory failure. I was admitted. Hospital Stay (July 10-17, 2026) Delayed initiation of breathing treatments (not started until ~2 days after admission). Dr. Alexander Whitehead, MD provided minimal interaction. July 14-16 - Under Dr. Madeleine Nguyen, MD Repeated refusal to order follow-up imaging despite my condition and requests. Only after escalation did she reluctantly approve an X-ray. July 16, 2026 - X-ray Result Showed only slight improvement from July 10. This is unacceptable given the severity of my diagnosis and the volume of IV antibiotics administered. Despite ongoing illness, I was discharged after 7 days--only "slightly improved"--from multifocal pneumonia, sepsis, and respiratory failure. It is evident discharge decisions were influenced by insurance limitations (Blue Cross approval through July 15). I was pushed out while still clinically compromised. Additionally, antibiotics administered during hospitalization were ineffective, yet treatment adjustments were delayed until discharge planning. Conclusion This reflects systemic prioritization of cost over patient care. I was discharged prematurely while still seriously ill. Staff Recognition (4th Floor): Outstanding: Heather Chimetho, RN Ebony Simmons, RN Pooja, Terri Lynn (Charge Nurse), Jasmine Lee (IV), Tech Kelly Good: RN Wesley, Wonda (Respiratory Therapist), Tech Jasmein Unacceptable: Tatresa (desk tech - dismissive, hung up calls), Nurse Diamonique (rude, unhelpful)

I was hospitalized the first week of October. I had to be intubated and the rapid response team,…read moreand the nurses that took care of me after I was brought down from ICU, were amazing! They were attentive, helpful, pleasant and accommodated me in every way that they could each nurse was very kind. And if I ask something, I did not have to wait an hour they were on it. So I just want to thank them for a job well done and for taking care of me as if I was their own family. Thank you ladies.

When I moved back home to NOLA four years ago I wanted a family doctor that was fairly young who…read morewould keep up with the advancements in medicine and treat me with a multi-culturally competent way (ie. understand the Filipino-American culture or Asian culture in general). Dr. Alex Hoang is Vietnamese-American and fits the bill! I was refered to him because I went to high school with his partner's wife. The office opens early in the morning, they always fit me in whenever I get sick (which considering I now carry an Epi pen is quite often apparently! Jk) and they get back to me ASAP! The staff treats me with dignity and respect and are friendly! My yearly exam includes a heart ultrasound, EKG, breathing test. Etc. and they can do all of this in-house! They have laptops so that your records are now electronically stored. The prescriptions get printed out which is awesome! There are also two parking lots which is convenient. Plus the waiting room is comfy with leather couches, regular chairs, flat screen tvs, magazines , kid toys etc. I would recommend them to all my friends and family! Addendum: as I'm waiting as a walk in patient (my normal doc has the day off so going to see one of the other two docs) I noticed that the bus stop is right in front of the office which might help people who use the bus out here! I also forgot that there is a mini parking lot out front too. In the examining room area on the right hand side there is a larger bathroom with baby changer. I'll post pix later. On the left hand is the smaller bathroom with no baby changer.

I have been a long time patient since they opened after Katrina. Dr. Alex is always friendly,…read moreknowledgeable, professional and have a great bedside manner. I used to go as a walk I'm, I would been seen within the 1 hr. I have referred many family, friends and colleagues to this place. I can honestly say since Covid, I make appointments first. I follow the directions before my appointment and it usually fast. Lately I have some issues with the billing. Once I call their billing dept, it is cleared up fairly quickly.

This place was great. I was seen exactly at my appointment time, my NP was super knowledgeable and…read morespent a decent amount of time with me. Facilities were clean, no hang ups with billing. What else can you ask for?

The practitioner Kelli Morrell was excellent! One of the most thorough doctor visits I've ever had…read more She wanted to make sure she knew all the exact details of my illness and shows she genuinely cares and wants the best for her patients. Would definitely go back and recommend!

I haven't even been seen yet but what I can tell you is I strongly considered going to a different…read morelocation. The first person you see & talk to is the receptionist, not only was she extremely hostile with me but i also witnessed her being extremely hostile with the 2 other patients in the waiting area. it truly makes me wonder what kind of service I'll be given once I make it to the back.

I woke up, ears and nose stuffy, could barely breathe. I came to this place. The wait time wasn't…read morelong at all. It was as if the doctor came at the same time as me. They were on it. Her name was Katelyn. She explained everything to me and Melody gave me my first ear irrigation. It felt weird at first but she was polite, neat and gentle. Melody cleaned out both of my ears, swabbed my nose for COVID and Flu. She also gave me a steroid injection. I didn't feel the needle. My care was attentive and I would recommend Katelyn and Melody's hands to anyone. This place within itself wont let you down. The whole staff basically focuses primarily on collaborative care.

I absolutely felt welcomed and cured after leaving. Dr.Suzette (, hope I spelled it correctly,) and…read moreher team were quick and helpful. I was very comfortable there & i will recommend this Urgent Care to anyone I know.!

Got the Covid vaccine on 3/21/2021 walked in with an upper respiratory infection to see dr. Front…read moredesk was totally un welcoming told me I had to leave and call number on the front door to get tested and that at 1:00 pm was a good chance o would not be seen today. When to the Urgent care down the street and was tested seen and treated for a normal upper respiratory infection. It's a shame because I use them before and once you get passed the front. The Nurse Practitioner has great bedside manners and I like. Until they revamp their front desk and process I will not go there again

Went in here 15 minutes before closing for a puncture wound on my thumb. Despite the late hour, all…read morethe employees were pleasant. Dr Morse treated me and I was very impressed. I recently went to the ER at Ejgh (for a different injury..), and was surprised by the stupidity of the ER physician, do I certainly wasn't going to go back there. He misdiagnosed me and have me a prescription that shouldn't I shouldn't take!! Dr Morse was friendly, understanding, and knowledgeable. I was tired, in pain, and altogether frustrated with injuring my good hand; Dr Morse was a wonderful reprieve. THANK YOU!

I took a friend to the Veterans urgent care location today at 2:20…read more My friend has a terrible cough and I was concerned because she has cancer. I wanted to make sure it wasn't pneumonia. She went to sign in and two ladies were at the front desk and the employee told my friend to sit down and she would call her. Well, after 40 minutes she went up and the two ladies were still talking to the clerk. This is unprofessional and uncalled for. My friend was not even respectfully greeted. A man came in and the clerk told him that he needed his id. He sat down and we left. We went to the uc on Clearview and West Metairie and were treated royally. This needs to be addressed. I will call and report her to the manager tomorrow. I'm embarrassed because I have been with Ochsner for 40 years and never have experienced such poor care. PMA.