I was just in PNC Bank and received absolutely excellent service. I was greeted by Ben Rodriguez,…read morehe assisted me in a wire transfer for a real estate settlement. I had no idea that this was his first wire transfer as he is new with PNC bank. The transaction went flawlessly Ben was very professional he's an asset to the PNC Bank community.

The employees here are very kind except for the branch manager. Her name is Maggie and she is…read moreinconsiderate and rude. I do not reccommend this place. She is pathetic.

Great great bank! Real friendly and professional staff. Nice to have a bank that knows the local…read moremarket but also has the products and services that some of the larger banks offer.

I have been using TD Bank, N.A since they purchased Commerce Bank, I had always felt that there was…read morea very positive attitude on the way they took that extra step to make you feel more than simply account number. We had used a different nation wide bank and it was obvious that our business or how much money you had in various accounts did not mean that they would take the time to every remember your name. The attitude of the corporate structure dictated every aspect of the way each branch was run. When we switched to TD Bank,we went close our accounts at the other bank, the strange and most interesting aspect was that a new branch manager had taken over and no one even asked why we were closing our accounts. I must state that the feeling and atmosphere at TD Bank was and still is based on a very personal level. It is nice to know the names of the staff and it is a very positive that the attitude of TD Bank's Corporation that they always encourage their staff in branch to know and acknowledge their clients. They are very successful in their approach due to the way they make banking a less stressful experience. Of course, you will hear others state views that are negative, but I have heard from family,friends and other people that TD Bank leads by example and that other banks try to copy their model but are not successful.

I wanted to set up a Savings Account for an upcoming trip. So, at times I receive checks and misc…read morecash and thought I should make a deposit with a live person. Well, I provided the Savings Account #, my TD Bank Debit Card, my ID with the items to deposit. The teller was so rude, he asked for additional ID and was staring at me through the window. I'm afraid to make a deposit. The jury is still out on whether I want to keep my money in this weird place. The guy treated me like I was a criminal and they are lucky I'm giving them 2 stars, I give them a "O". I reported the incident to Customer Service and their comment was there has been a lot of fraud there, my comment is not everyone is a criminal.

I visited this branch before heading to AC on 2/23/23. The banker (I forget her name, young lady…read morewith blonde hair) and the store manager (forget his name too sorry!) we're both outstanding. They provided amazing customer service and found a solution (very quickly!) to a complex issue I was experiencing. Honestly, I cannot say enough great things about the high quality service I received at this branch. The banker and manager went above and beyond when they certainly had no obligation to do so. Great experience led by two amazing employees. Highly recommended!

So I came here as a potential customer and planned to open an account as my current credit union…read morewas unable to process a transfer I needed. I intended to keep an account opened and possibly use TD as my main bank for checking. To start off, the older lady (teller) up front was extremely ignorant and unhelpful. She sent me to a customer service representative who was equally as discourteous and he not only questioned my intentions of opening an account (after she went out and whispered in his ear) but he also told me I'll be charged a fee for the transfer (which was fine) and any funds deposited will not be available to use for 24 hours. The issue was how it was said, not the contents of the message. Why am I getting interrogated at a bank I plan to do business with? No idea. Against my better judgement, I was fed up and just said whatever let's just make an account. The associate (younger guy, bearded) asked for my ID and SS card. I didn't have my SS card onhand and he said the number itself wouldn't suffice. With a blatant, condescending tone he responded "yeah we need that card, can't do anything for you without it." Unknowing to me until later, I was able to create an account in 5 minutes online, so clearly, these employees were just giving me a hard time for no reason. Those two are certainly not in the right industry as they lack more than just basic social skills and etiquette. I have no plans of returning back to that location anytime soon.

I just wanted to say thank you for Carrie helping me with my account problems and I would like to…read moreknow her last name so I can right here a thanks you card since I don't live in the state