I'm a new pool owners. We got better advice and more education here than we did from our pool…read morebuilder or the "pool school" (I'm actually not sure we were provided a pool school). If I was starting a new build, I would hands-down use Chase at Tennessee Valley Pool & Spas. This will be our go-to pool store. These are the first people in the pool business we have met, in any capacity, where we have confidence that they know their craft!! Nice, patient, and competent! 10/10 recommend.

I cannot express enough on how helpful and awesome the team at Tennessee Valley Pools are! We…read morerecently purchased a hot tub from Andrew, we were nervous about the set up and he put our minds at ease. His team provided the set up, filled the tub, made sure it was working and heating, showed us how to treat the water and made sure we didn't have any questions. Amazing! Thank you all so much!

After publishing a glowing recommendation mid-project, I had to edit and add…read more I must alter my review. My pool was never finished, nor were the products I paid for delivered in full. I have had to retain a lawyer to address these issues. It's heartbreaking when you spend your life savings, and your contractor does not deliver what was contracted.

Where do I begin? These guys are phenomenal. I am a disabled vet who just purchased his first house…read morewith my wife, and after a horrid first few days, having our movers destroy our gravel drive way, we felt defeated. Having to go out in town we decided to stop in at Classic Pools & Spas just to look at hot tubs for a future investment as they've always helped with my Chronic pain, well a few hours later, some brain storming, and great service from Adam, Morgan and the rest of the team, not only did they help us pick out a hot tub in our budget, but went above and beyond to offer to fix our driveway, for only the price of the gravel. They truly went above everything they had too, and helped save myself a lot of heartache and stress, our Spa is running fantastically, and I will be recommending these guys from this day forward!

Bad customer service we bought a hot tub. The maintenance is bad. They took eight months to send us…read morea bill and then kept calling us to ask for the money.

ABOVE & BEYOND! My hot tub quit working and I visited a hot…read moretub store in Chattanooga who said they outsource repair work and the tech is backed up a month. I visited Great Backyard Knoxville and Jonathan in the service dept took the time to break down a pump to show me where my potential problem was. I returned home, FaceTimed with him for an EXTENDED period of time twice while trying to trouble shoot. He didn't give up on me or my hot tub. Customer service is not dead!! he was so knowledgeable and patient. He turned a frustrating situation on the edge of my DIY comfort zone into a rewarding experience. I was amazed at his ability to diagnose problems without physically laying hands on the pieces and parts. Jonathan is a top notch individual that Great Backyards is very fortunate to have as an employwe.

My usual pool place is closed on Sunday so I came here. I'm a relatively new pool owner, (1 year)…read more There was a surprisingly steady stream of customers coming in this early morning, each with a long list of very specific questions. Andrew did an analysis of my pool water and went through and explained all the results with me step by step. I was very impressed with his knowledge, patience and professionalism.

I want to thank Joe and Kevin, for being so patient and knowledgeable! We had been going to another…read morepool place in town fir years and we were spending lots of money and constantly having issues, resulting in loss of swim time. When we went to open our pool this year, it was a hot mess and took weeks - actually almost 2 months - and all sorts of unique chemicals to fix what was wrong. We started at the other pool place before discovering Leslie's Pool Supplies and Joe and Kevin, so by the time we got to them we were very frustrated and discouraged and had spent way too much, and still had a sick pool. Well, with their knowledge and support, and lots of time and return trips, our pool began to get better - each time. They told us what to do step, by step, and their products were reasonably priced and worked! I also love how they don't try to over sell and honestly, I really love how they educate us how to use less to achieve the best results. We are now enjoying our pool and the water feels great. I highly recommend Joe and Kevin to help you fix and maintain your pool quality, plus I thoroughly enjoy getting to talk to Joe - he's personable and very patient, with all my questions. Plus, they have a free App that helps you save money - each time with auto load coupons and discounts - awesome to actually save money on pool supplies! Make Leslie's in Knoxville - near Trader Joe's, your go to pool place, too - you'll be thankful you did!!!

Be careful when dealing with this company! Never pay in full till your tub is installed. And never…read morebelieve anything they tell you!

I wanted a hot tub repaired ...They wanted me to send an approval with my card # before they even…read morecame and looked at the problem . This is a scam company .

Very nice, knowledgeable people and they're always happy to help which is very refreshing. I will…read moredefinitely be using them for my pool service.

From the owner: Stay Cool Pools and Patios is a locally owned and operated full-service pool company proudly…read moreserving our East Tennessee community. We offer free water testing with a customized report and chemical recommendations. We stock a full line of swimming pool and spa chemicals. Our services include maintenance, cleaning, repairs, winter closings & spring openings. We also install replacement vinyl liners and safety covers. We design and install vinyl liner, fiberglass and gunite inground pools, as well as above-ground pools and spas. We design & pour concrete patios, including stamped, colored and acid stained concrete. We carry a full line of cleaning equipment, including poles, brushes, nets, skimmers and hoses. We also stock parts for inground and above-ground pools.

They finally made it right There service is slow but…read moreproblems resolved It took almost 5 weeks for them to come out I would suggest they hire another tech Just because there busy that's not my problem If u sell them you have to stand behind the warranty

Purchased a Foosball and Shuffleboard Table. Very satisfied, delivered as promised, would…read moredefinitely use again!

I called desperate for help on how to keep my pool and pool equipment from freezing. They were so…read moreincredibly helpful and gave me some great advice that out my mind at ease. I will definitely be visiting them come spring to get my pool equipment updated!! Thank you again for helping this new Tennessean get some peace of mind.

From the owner: Waterworks Pool & Spa has been servicing East Tennessee's swimming pools since 1987. Whether you…read moreneed installation, repairs, chemicals, liners or other services, we're here to meet your swimming pool and spa needs.

We used Loope Pool & Spa LLC for about a year before ending service due to serious concerns about…read moreover-chlorination. Our children developed skin irritation, brittle hair, and faded swimwear. Independent water testing revealed chlorine levels in our 11,700-gallon pool were dangerously high -- over 20 ppm, far beyond safe swimming limits. We later learned they had been adding up to 4 gallons of 12% chlorine in a single weekly visit, causing chlorine spikes to extremely dangerous levels, well outside EPA guidelines. This level of chlorine was excessive and unsafe, regardless of whether the pool was covered or in frequent use. Multiple pool professionals confirmed this kind of weekly dosing was unnecessary and potentially harmful for a pool of our size. We filed a formal complaint with the Better Business Bureau in summer 2024. While the company responded, they took no accountability. We followed up with EPA guidelines and a fact-based rebuttal, but the BBB closed the case without publishing our response. Given the volume of chemicals being added -- each billed as a separate line item on top of the monthly service fee -- we were left wondering whether this was due to gross negligence or a deliberate effort to inflate billing. Looking back, I regret not posting this review sooner. If you have children or care about safe, transparent pool care, I strongly recommend finding a provider who treats chemical safety with the seriousness it deserves.

Loope Pools has always been an excellent pool educator and chemical provider for me. I got in…read moreperiodically for testing and hire them for winterizing my pool as well as opening it. They are prompt with responding if I leave a message and willing to teach me anything I need in order to take care of my pool. They even offer a once-per-year 10% discount on your pool chemicals. Being that I have a salt water pool I am able to get (usually) all I need in one visit after I open the pool. Highly recommend them.