Great staff, easy to book, very professional. They were…read morefocused on safety but also let us have a full experience. We will use them again!

This company stole our credit card information immediately after renting a jet ski. They…read morefraudulently charged my card more than 20 times to different online stores only moments after my purchase.

Excellent experience in the tour guide was very knowledgeable. He even gave tours on the way to the…read moreport that was unrelated to the tour of the bay. He explained the differences between the different locations such as Condado, Isla Verde, San Juan, nd Old San Juan as far as what type of activities were available in each one. The crew was excellent and the other passengers made it a great experience.

I booked a combo tour for Cueva Ventana and Gozalandia Waterfalls via Tripadvisor. PR Tours was the…read moreactual service provider. The tour cost $135 per person. Honestly, that's a bit pricy in my opinion, but it's worth the money if you don't want the hassle of driving yourself. You are literally paying for someone to drive you to the attractions and that's it though. Our tour guide didn't visit the cave and didn't swim at the waterfall. The cave and waterfall were enjoyable experiences. The two star rating is primarily for the service provided by our tour guide Angel. Angel arrived promptly. He was an affable, young handsome twenty something. He picked us (party of 2) up in a minivan and said there'd be another two people joining us. He picked up another couple at a nearby hotel. The other couple were of Puerto Rican decent and one of them was a native of the island. We sat in the back of the van adjacent to the rear speakers, the male tour guest sat in the middle of the cabin and his girlfriend sat in the passenger seat. Angel and the other couple laughed and talked the entire trip in Spanish. Angel also blared loud Spanish rock/pop music throughout the ride without regard for us (the customers). He made no attempt to include us in the conversation and only talked to us a few times the entire day. Once was while helping us order lunch and another time was while the other couple was swimming at the waterfall. (My sister and I didn't swim) He also talked to us before picking them up and after dropping the off at their hotel. Other than that it was as if we were invisible. Generally speaking, it's not the job of the tour guide to entertain guests so I don't care that he didn't talk to us. It didn't bother me that they were speaking in Spanish either. My problem was that Angel didn't provide the same level of service to ALL of us that day. He seemed to forget that he was working. He wasn't hanging out with his friends for the day. I get that he probably had a cultural connection with the other tourists, but that shouldn't have affected the way he did his job. At one point we got out of the car and all walked towards the waterfall. Angel began to point something out to the other tourists in Spanish. It seemed to be about the location, but he was clearly talking to them since he was well aware of the fact that we did not speak Spanish. I thought that was a bit rude because at that point he was blatantly excluding us from the conversation. Either make an effort to include everyone or don't talk to anyone at all. We were all tourists... we all PAID for the same experience. If the other couple had been white or another nationality (not of Latin/Hispanic decent) then Angel's behavior would've been different. My point is that it shouldn't matter who is on the tour. Everyone should be treated the same. Angel also drove much too fast at times in my opinion. He took curves and turns daringly fast without regard for how we (the paying customers) may have felt. The attractions were far from the city in an extremely mountainous region. The ride was bumpy with a lot of twists and turns. On two occasions I saw him cut drivers off as they were trying to merge on the highway. I don't think that he was purposely being reckless. I just don't think he's even aware of the way his driving may impact the tourists he encounters. In my opinion, he drove the way many young guys drive... fast and fearless. The problem with that was he was WORKING. He wasn't cruising with his buddies. He should be more conscious of his behavior and how it may be impacting his customers. I went on another tour via Tours by Locals and our tour guide provided excellent customer service. He was a careful driver, he asked us if the radio volume was ok and genuinely cared about the quality of the service he was providing. He was older though and had been giving tours for years so he understand that the needs of the customers is the only thing that mattered. I gave him a $20 tip and he earned every penny. I didn't give Angel a tip because I was unhappy with his level of service to us. He drove us to and from the attractions, but we paid for that. The tip isn't mandatory and shouldn't be expected by the service provider. It should be earned. I always tip and believe that people should do so generously or stay home so I felt bad about not tipping Angel, but he failed to earn it from US so I decided not to give him one. I did speak with a young lady from PR tours prior to the tour to confirm and found her pleasant and professional. I don't recall her name. This review isn't a reflection on PR tours or the overall experience I had dealing with them. I'd absolutely book a tour with PR Tours again in the future.

During my first visit to PR I definitely wanted to do some water activities. They had several…read moredifferent things but we decided to do the banana boat ride. Booking a spot was easy and didn't take too long on the website. When we got their the men in the booth were nice and we started on time, if not a few minutes early. The other two men on the boat made sure that we were on during the whole ride and knew how not to fall off hahaha. It was really fun!!

Booked a parasailing experience weeks ahead of time. Arrived 30 minutes before our scheduled time…read moreand was told that the boat was running about 20-30 minutes late. Checked back in 30 minutes after our scheduled time and was told it would be about another 20 minutes. No thank you that's not what reservations mean? Very unprofessional

My boyfriend and I recently came here it was awesome!!!!! The staff is really friendly nice and…read morefunny (also English speaking for those who need). This particular Flyboarding area is nicer then most because it's not on the beach so it's away from crowds it feels like a private lesson it was a really cool experience I would recommend doing this if you're in the San Juan area.

From the owner: Flyboardingpuertorico is your headquarters for Flyboard in Puerto Rico. We offer Flyboard lessons…read moreand rentals. Also have Stand Up Paddle Board, Kayak, Jetski, Boat Tours and Fishing Charters lessons and rentals available. Our main plate is flyboard and hoverboard. New jetskis and modern equipment are waiting for you. From beginners to experienced flyboarders we are your option to learn how to fly or just to get advance training. Safe and secure floating state of the art deck if compared to flyboard by the beach, here no worries about boats around you, waves or wind. Our facility were created with safety in mind. We're conveniently located right by the Old San Juan Bay for easy access to the public. Whether you're a local, or just visiting San Juan or Carolina Puerto Rico, come spend an afternoon with us and have some fun on the water. We are your employees if you got special requirements or any request. Call us, we will make it happen.

This company left me and a friend stranded at Tamarindo Beach during our Culebra trip on…read more01/19/2025. No headcount, no announcement, no call -- just drove off and left us behind. We tried calling and messaging every number we were given. No one answered. We were forced to hitchhike with a stranger to continue the trip. The guide later admitted the mistake and promised management would contact us with a 50% refund, but that never happened. No call. No email. Nothing. This level of negligence is unacceptable, especially on an island excursion. Mistakes happen -- ignoring them afterward is worse.

They don't answer the phone. You can't schedule a trip. You can call, text, or leave a message all…read moreduring business hours and hahahahaha the joke is on you. They won't reply or answer. Except they will keep sending you the same request.

Really enjoyed this tour - the company is owned by someone from Vieques and the guides were…read moreknowledgeable. Since the moon was bright we put a tarp over our heads to better see the bioluminesce. Would recommend!

Note: this is only a review for the bio bay tour…read more Did not enjoy the head guide. He kept yelling at us over and over to follow him as he was dead stopped in the water and he was flush with the group. We went back and forth between being told to speed up or slow down and spent a lot of time just floating rather than kayaking. We were unable to see him at all and all of the yelling was very stressful, I wish we could have just had a dim light to follow like other tours offer. We were supposed to kayak for an hour according to the description but were out of the water by 8:30 and didn't even enter the water until after 7:50. And before you ask, no one was late so we didn't start late. We spent more time rafted together talking about the stars and the constellations than we did enjoying the dinoflagellates. For reference, I have been coming to mosquito bay every few years for nearly 25 years. I have never felt more rushed like cattle and unable to appreciate the beauty of the bay. Additionally we overheard the guides talking about various members of the group behind their backs afterwards. I speak Spanish and heard it all-- never appropriate to do this in front of customers no matter the situation. One other guest within earshot heard them saying the things above and commented to me about it as she could also understand them. Also overheard one joking with another about how they're essentially here for the money grab. Unfortunately I think that his phrase is the best way to sum up the vibes of our tour. Adding a star because the bay is amazing. Even though it's not as bright after Maria it's still such an amazing piece of nature.

We booked a V58 princess yacht with them several weeks ago to celebrate friend's 40th birthday…read more They gave us confirmation emails , PDFs and confirmations via phone. We arrived at 9:30am for our 10am departure. Called them numerous times leading up to the scheduled date, they finally answered 10 mins beforehand just to let us know that the boat was not available and we were out of luck. They didnt apologize for the trouble and inconvenience they caused us, ruined our plans that were confirmed weeks in advanced. Steer away from these guys.

I booked with Ricardo twice. The first time was excellent. The second time he outsourced me to an…read moreother company and it was horrible. I was very emberassed in front of my business partners and clients as I sat at the dock for 1.5 hours while Ricardo and the other captain tried to work it out. It was horrible considering I paid Ricardo $5g's. It's a lot of money and it was horribly mismanaged. These are premium trips that are extremely expensive and everything should be managed to exact detail. It was not well done and I hope that Ricardo learns from this experience not to mismanage trips like this. Don't sell a premium experience if you can't deliver.

I'm always nervous booking excursions on vacation. You only get a few chances to make great…read morememories on a trip. The crew at Sail Getaways made this the highlight of our trip. I notice some of the small details that matter watching some of the other tour boats pull out. Like how all their boats are clean with padded seats which makes the ride out to the small islands as enjoyable as the destination. My kids loved it which is the main thing. I will definitely book with them again when I return to Puerto Rico. Thank You Sail Getaways!!

My husband I had an excellent experience! We booked a 4-hour excursion on Viator for $135 per…read moreperson, which is a great deal for everything that was included! Check in was at 12:30. Easy to find location with plenty of parking. We embarked at 1pm and returned at 5pm. The capitán, bartender and staff took such great care of everyone on the clean catamaran. The lunch was fresh and delicious and the drinks flowed the entire time. Plenty of time to snorkel and relax on the beautiful Cayo Icacos. It was perfect!