We booked both the Can-Am San Juan tour and two 30-minute jet ski rentals through Archie Rentals…read moreduring our Puerto Rico trip. The Can-Am experience was absolutely amazing -- 10/10 and one of the highlights of our trip! Gabriela was our tour guide and she had such a vibrant, fun personality. The tour was about 2 hours long and she took us all throughout Viejo San Juan with tons of photo opportunities along the way. She was extremely knowledgeable about the history and the area, and it was such a great way to experience Old San Juan without having to walk everywhere in the heat. We truly got to see and experience so much. Felix and Gabriela were both amazing and made the experience memorable for us. Unfortunately, we did not get to experience the jet ski portion. We had reserved it the day before, but while we were having a beach day my husband had opened his first beer as we approached the jet ski tent, so they would not allow him to drive. We asked if waiting a few hours would make it okay, but it was a definite no. While we completely understand and respect the safety policy and why it exists, I do think a larger or clearer sign ahead of time would be helpful for guests to know there is absolutely no drinking beforehand. Since it was literally his first beer and the staff heard it open as we walked up, I do feel the jet ski team could have been a little more willing to work with us and a bit friendlier in their approach. Overall though, the Can-Am tour was incredible and absolutely worth booking!

Rented a jet ski while in Puerto Rico off Isla Verde beach. The cost was pricey, but the boys had…read morefun. The waters weren't too rough, and the operators were very good about prepping groups before the time began. Not sure we would do it again, but it was find for a one day adventure while playing and staying in Puerto Rico!

Excellent experience in the tour guide was very knowledgeable. He even gave tours on the way to the…read moreport that was unrelated to the tour of the bay. He explained the differences between the different locations such as Condado, Isla Verde, San Juan, nd Old San Juan as far as what type of activities were available in each one. The crew was excellent and the other passengers made it a great experience.

I booked a combo tour for Cueva Ventana and Gozalandia Waterfalls via Tripadvisor. PR Tours was the…read moreactual service provider. The tour cost $135 per person. Honestly, that's a bit pricy in my opinion, but it's worth the money if you don't want the hassle of driving yourself. You are literally paying for someone to drive you to the attractions and that's it though. Our tour guide didn't visit the cave and didn't swim at the waterfall. The cave and waterfall were enjoyable experiences. The two star rating is primarily for the service provided by our tour guide Angel. Angel arrived promptly. He was an affable, young handsome twenty something. He picked us (party of 2) up in a minivan and said there'd be another two people joining us. He picked up another couple at a nearby hotel. The other couple were of Puerto Rican decent and one of them was a native of the island. We sat in the back of the van adjacent to the rear speakers, the male tour guest sat in the middle of the cabin and his girlfriend sat in the passenger seat. Angel and the other couple laughed and talked the entire trip in Spanish. Angel also blared loud Spanish rock/pop music throughout the ride without regard for us (the customers). He made no attempt to include us in the conversation and only talked to us a few times the entire day. Once was while helping us order lunch and another time was while the other couple was swimming at the waterfall. (My sister and I didn't swim) He also talked to us before picking them up and after dropping the off at their hotel. Other than that it was as if we were invisible. Generally speaking, it's not the job of the tour guide to entertain guests so I don't care that he didn't talk to us. It didn't bother me that they were speaking in Spanish either. My problem was that Angel didn't provide the same level of service to ALL of us that day. He seemed to forget that he was working. He wasn't hanging out with his friends for the day. I get that he probably had a cultural connection with the other tourists, but that shouldn't have affected the way he did his job. At one point we got out of the car and all walked towards the waterfall. Angel began to point something out to the other tourists in Spanish. It seemed to be about the location, but he was clearly talking to them since he was well aware of the fact that we did not speak Spanish. I thought that was a bit rude because at that point he was blatantly excluding us from the conversation. Either make an effort to include everyone or don't talk to anyone at all. We were all tourists... we all PAID for the same experience. If the other couple had been white or another nationality (not of Latin/Hispanic decent) then Angel's behavior would've been different. My point is that it shouldn't matter who is on the tour. Everyone should be treated the same. Angel also drove much too fast at times in my opinion. He took curves and turns daringly fast without regard for how we (the paying customers) may have felt. The attractions were far from the city in an extremely mountainous region. The ride was bumpy with a lot of twists and turns. On two occasions I saw him cut drivers off as they were trying to merge on the highway. I don't think that he was purposely being reckless. I just don't think he's even aware of the way his driving may impact the tourists he encounters. In my opinion, he drove the way many young guys drive... fast and fearless. The problem with that was he was WORKING. He wasn't cruising with his buddies. He should be more conscious of his behavior and how it may be impacting his customers. I went on another tour via Tours by Locals and our tour guide provided excellent customer service. He was a careful driver, he asked us if the radio volume was ok and genuinely cared about the quality of the service he was providing. He was older though and had been giving tours for years so he understand that the needs of the customers is the only thing that mattered. I gave him a $20 tip and he earned every penny. I didn't give Angel a tip because I was unhappy with his level of service to us. He drove us to and from the attractions, but we paid for that. The tip isn't mandatory and shouldn't be expected by the service provider. It should be earned. I always tip and believe that people should do so generously or stay home so I felt bad about not tipping Angel, but he failed to earn it from US so I decided not to give him one. I did speak with a young lady from PR tours prior to the tour to confirm and found her pleasant and professional. I don't recall her name. This review isn't a reflection on PR tours or the overall experience I had dealing with them. I'd absolutely book a tour with PR Tours again in the future.

Booked a parasailing experience weeks ahead of time. Arrived 30 minutes before our scheduled time…read moreand was told that the boat was running about 20-30 minutes late. Checked back in 30 minutes after our scheduled time and was told it would be about another 20 minutes. No thank you that's not what reservations mean? Very unprofessional

During my first visit to PR I definitely wanted to do some water activities. They had several…read moredifferent things but we decided to do the banana boat ride. Booking a spot was easy and didn't take too long on the website. When we got their the men in the booth were nice and we started on time, if not a few minutes early. The other two men on the boat made sure that we were on during the whole ride and knew how not to fall off hahaha. It was really fun!!

My boyfriend and I recently came here it was awesome!!!!! The staff is really friendly nice and…read morefunny (also English speaking for those who need). This particular Flyboarding area is nicer then most because it's not on the beach so it's away from crowds it feels like a private lesson it was a really cool experience I would recommend doing this if you're in the San Juan area.

From the owner: Flyboardingpuertorico is your headquarters for Flyboard in Puerto Rico. We offer Flyboard lessons…read moreand rentals. Also have Stand Up Paddle Board, Kayak, Jetski, Boat Tours and Fishing Charters lessons and rentals available. Our main plate is flyboard and hoverboard. New jetskis and modern equipment are waiting for you. From beginners to experienced flyboarders we are your option to learn how to fly or just to get advance training. Safe and secure floating state of the art deck if compared to flyboard by the beach, here no worries about boats around you, waves or wind. Our facility were created with safety in mind. We're conveniently located right by the Old San Juan Bay for easy access to the public. Whether you're a local, or just visiting San Juan or Carolina Puerto Rico, come spend an afternoon with us and have some fun on the water. We are your employees if you got special requirements or any request. Call us, we will make it happen.

They don't answer the phone. You can't schedule a trip. You can call, text, or leave a message all…read moreduring business hours and hahahahaha the joke is on you. They won't reply or answer. Except they will keep sending you the same request.

Just wanted to take the time out to give some recognition to Joshua who answered my phone call with…read morea situation of not being able to kayak with my family due to the weight restrictions. It was a last minute cancellation less than 24 hours. I had booked the excursion with Expedia & I know they are extremely strict about cancellation after 24 hour cut off time. Due to not reading the part of the weight restriction until the day of the event, our family would of not been able to go together as a family & Joshua went above & beyond with his expertise & patience to help me get a full refund from Expedia by calling them personally. He knew they would have gave me a difficult time, so he took the time out & called them himself on our behalf. So thank you Joshua for everything & next year when we return to PR we will make sure to read all details & will definitely book again.

Really enjoyed this tour - the company is owned by someone from Vieques and the guides were…read moreknowledgeable. Since the moon was bright we put a tarp over our heads to better see the bioluminesce. Would recommend!

Note: this is only a review for the bio bay tour…read more Did not enjoy the head guide. He kept yelling at us over and over to follow him as he was dead stopped in the water and he was flush with the group. We went back and forth between being told to speed up or slow down and spent a lot of time just floating rather than kayaking. We were unable to see him at all and all of the yelling was very stressful, I wish we could have just had a dim light to follow like other tours offer. We were supposed to kayak for an hour according to the description but were out of the water by 8:30 and didn't even enter the water until after 7:50. And before you ask, no one was late so we didn't start late. We spent more time rafted together talking about the stars and the constellations than we did enjoying the dinoflagellates. For reference, I have been coming to mosquito bay every few years for nearly 25 years. I have never felt more rushed like cattle and unable to appreciate the beauty of the bay. Additionally we overheard the guides talking about various members of the group behind their backs afterwards. I speak Spanish and heard it all-- never appropriate to do this in front of customers no matter the situation. One other guest within earshot heard them saying the things above and commented to me about it as she could also understand them. Also overheard one joking with another about how they're essentially here for the money grab. Unfortunately I think that his phrase is the best way to sum up the vibes of our tour. Adding a star because the bay is amazing. Even though it's not as bright after Maria it's still such an amazing piece of nature.

We booked a V58 princess yacht with them several weeks ago to celebrate friend's 40th birthday…read more They gave us confirmation emails , PDFs and confirmations via phone. We arrived at 9:30am for our 10am departure. Called them numerous times leading up to the scheduled date, they finally answered 10 mins beforehand just to let us know that the boat was not available and we were out of luck. They didnt apologize for the trouble and inconvenience they caused us, ruined our plans that were confirmed weeks in advanced. Steer away from these guys.

I booked with Ricardo twice. The first time was excellent. The second time he outsourced me to an…read moreother company and it was horrible. I was very emberassed in front of my business partners and clients as I sat at the dock for 1.5 hours while Ricardo and the other captain tried to work it out. It was horrible considering I paid Ricardo $5g's. It's a lot of money and it was horribly mismanaged. These are premium trips that are extremely expensive and everything should be managed to exact detail. It was not well done and I hope that Ricardo learns from this experience not to mismanage trips like this. Don't sell a premium experience if you can't deliver.

A blast of a trip! Booked a charter to Culebra and had a great time. The check-in process was very…read moreeasy, as was parking. All the personnel was super friendly and caring - they made sure everyone was safe and enjoyed the ride. It took a little over an hour to get to the island, and when we arrived to Flamenco Beach, the conditions were not that great, so they took us to Culebrita instead, and it was gorgeous. We also did some snorkelling on the way, which was a lot of fun - lots of colourful fish and beautiful coral reefs. Just make sure to bring dramamine (if you need to) and reef safe sunscreen! (which is normally any mineral sunscreen that leaves white residue versus your typical spray bottle). We also had lunch on the boat, which was a buffet with a dozen of different options - everything was delicious, to be honest, and I honestly didn't expect anything beyond some basic sandwiches or wraps, but this was so much better. All in all, it was a great way to spend the day, and I would highly recommend this trip to anyone visiting Puerto Rico!

Best experience in PR! Food was delicious, vibes were vibing! Staff was incredibly friendly and…read moreover immaculate service!