I found Heather off of Instagram and booked a 90 min facial along with a Brazilian wax. 50% off…read moreyour service is paid when booking and the rest is paid the day of. When walking in I was not greeted by the receptionist and waited a couple minutes until she had finished her side conversation, still she never said hello or welcome which made things feel not inviting. I arrived to my 5pm appointment a couple minutes early but was not taken into the back until 5:30pm. I don't think Heather noticed she was running late as there was a client before me. My facial by Heather was amazing. She truly is great at what she does. My face was glowing and extremely clean and soft afterwards. The only down side was that I paid for a 90 min facial but only received a little over 60 mins. Again I don't think Heather knew she was running late from the beginning which would have made up for the last 30 mins. The Brazilian was as painless as possible and quick! It took 10 mins at most. Heather makes conversation the entire time which takes your mind off of the pain. Overall I would return. I loved the services. The issues I had were minimal and can easily be fixed. The front desk employee can learn better customer service since she is the face of the salon and the first and last person the client sees and the services can be timed/scheduled better so clients aren't waiting past their scheduled appointment time and there is still time for the rooms to be re-prepped/sanitized.

Don't judge a book by its cover at this place. If you're looking for a spa with elevator music,…read morefake plants, and spiritual symbols on the wall and looks like it's professionally decorated, then that's not what you'll find here. But what you will find is two friendly and welcoming women building a business from the ground up in an office building space. They offer services you won't find many places in Louisville. The Yoni steam and Vajacial are two of my personal faves. But what initially brought my interest was a Brazilian wax. Best wax experience AND results I've ever had. You're welcomed with all smiles and the down low on the services provided with Amara, the receptionist. The services are provided by Heather- she also creates some of her products she uses and sells (which she can hardly keep enough supply before it runs out!) These ladies are so down to earth and personable. Just their vibes alone make this business stand out.

Highly recommended! I'm so happy with the results. I am new to Louisville and have been looking for…read morea nail tech I can trust. I think I found her. I will be going back.

Very professional. It wasn't a rush job. Very personable. Very good job on my feet will…read moredefinitely recommend.

A wonderful and relaxing treat! Visiting Pelo West Spa in The Galt was the perfect addition to our…read moreholiday. I booked a 50-minute massage, and it was absolutely wonderful--exactly what I needed to unwind. You can easily book online before or during your stay. The entire experience was top-notch from start to finish. The staff was amazing--so kind and attentive. I loved that you can arrive early to enjoy a glass of champagne or spend some time in the sauna before your treatment (and after, too!). They offer the works here: nails, facials, massages, and sauna access, giving you all the good vibes to get you relaxed and in a great mood. The decor is stunning as well; I really loved the dark, moody aesthetic. It sets such a cool and calming vibe. Highly recommend if you are staying at The Galt or just looking for a great spa day!

Okay, get ready for an amazing experience at Pelo West! Let's start from the beginning. I'm a bit…read moreof a spa snob and so let's begin... McKenna at the front desk was a delight to work with to schedule my appointment. I had a bunch of questions about the menu and she answered them very cheerfully. She was very accommodating with my schedule and put me first. Ease of scheduling was a chef's kiss. That was enough for me to expect what was to come next. The spa is located in the Galt House hotel, but let that not deter you from seeking services. This review applies to the locals as well...as I'm a local. The best part is that they offer free parking at the Galt House hotel. If you live in the area, you know how terrible traffic can be. For the first time in my life, traveling to downtown Louisville did not make me anxious and nervous about parking because of the free parking Pelo West offers. The parking garage could be confusing so pay attention to signs but you will eventually make it to the 17th floor of the building. The salon has a very warm, welcoming vibe. Bright colors, good quality candles and light lingering smells all throughout the salon. The minute you step off the elevator. You are greeted by McKenna, the receptionist who is great at what she does. I opted to do 30 minutes of sauna (free with certain services) before my treatments. The surroundings were clean and the sauna area was well stocked with essentials. It is a nice little cozy dry sauna. The stiffest of muscles will relax. There's a radio that you can control in case it tickles your fancy. Coming to the services I got the Pelo signature facial 50 minutes, first. The room was nice and cozy and the temperature was just perfect. Their massage beds are heated which was definitely a cherry on the top. Gabby, my facialist did a quick consultation before diving into the actual procedure. She made me feel very comfortable and insisted that I relax to my best capacity. She just knew I needed it... Maybe it was written on my face ha! At one point, I drifted into the best little semi snooze you can imagine but I think I counted 9 steps in the facial procedure. I have to say every single product she used smelled amazing (and edible lol) and transported me to somewhere far away. Gabby has extremely gentle hands which my facial skin was surprised to experience as that is not how I treat my own face. Gentle, expert, firm pressure, and a constant touch are Gabby's strengths. She is a pro at this and it was evident. Gabby counseled me on the right steps for a healthy skin which I made notes of. Loved Gabby! Than I was handed over for a gel pedicure woth Peyton. My first impression of Peyton was lovely and kind. My comfort was her priority. By the time I had even made it to my pedicure station, a chilled champagne was waiting for me. Peyton is extremely detail oriented and took enough time with each of my toes to make sure all of the pedicure steps were perfect. At one point I really thought to myself about the dedication Peyton was putting into my pedicure. I probably have never experienced that before! I was so relaxed after my facial that the pedicure was a smooth, quiet time for me. Loved every minute of the vibe, peppy music, cleanliness, ambience, and smiles from staff members while getting my feet did. Peyton's detail-oriented but very gentle hands made the whole experience wonderful. I think the only thing I was missing was probably a body massage but I could not fit that in my schedule today lol. Shout out to Nema and Kaitlyn for running such an excellent spa in the heart of Louisville. The spa is not just for the hotel Members but also for the locals. The cost of these services are on the lower end for what they are actually offering as an experience--- I was very surprised to see this. Thanks Pelo West Team for a much needed afternoon spa time. Loved every minute of my afternoon. I cannot wait to come back again.

I found Melanie on Groupon. I didn't actually book through Groupon, so called her directly. She was…read moreable to sell me the package for the Groupon pride. Yay! I was scheduled for a later afternoon appointment after work. Her massage spa is located in Highland Medical Center in a spa suite. There is plenty of parking and both steps or elevator options to get to second floor. I had to wait a bit, but Melanie did text me before I arrived she was running late. A busy lady like me can appreciate that. The massage was relaxing and the facial scrub was invigorating. It was nice to all visit with Melanie. Good service and massage.

This is a great spa/salon in a great location. You can get hair nails feet massage facial all done…read morein one location. The prices are great and you get one on one attention. You feel very welcome, relaxed, pampered, and beautiful when you leave. I highly recommend it. DLW

picked up meds, got help carring cases of pepsi to my truck. all the rest close inside of store at…read more10 pm. this one stays open later.

The Walgreens Pharmacy at Dixie Hwy and Crums ln has to be the worst Pharmacy in Louisville, the…read morewait times are horrendous no matter what time of day you go in and they almost always get something wrong causing longer than normal delays in getting the correct medication and/or the correct amounts. I personally have had to go without essential medication for multiple days due to their incompetence on several occasions. Definitely changing pharmacies after today, I would literally pay double the amount and drive across town to another pharmacy to ensure I receive my medications on time with the correct amounts. Wish I could've given 1/4 of a star though I fear even that would be too generous.

Love this place Kimmy is so sweet professional she does an amazing job on any service that she…read moreprovides for you

I love this place , she takes her time and is good at everything , she's a one stop shop for…read moreeverything you need.

I love this place for Pedicures! I don't get my nails done so can't speak to that. They have an…read moreabundance of massage chairs, everything is always so clean and every nail tech I have had has been nice and attentive. Could not ask for a better experience. This is my go to saloon and I have recommended it to others that are now regulars! Love the Fruit Deluxe Pedicure with Fresh oranges! Smells and feels amazing.

I used to come here years ago and that's how I met Tammie. This establishment is big and they…read moredecorate for every holiday. It's the old PNC bank next to El Nopal. They have phone stands for you to put your phone on to enjoy a show or music while being serviced. Adrianna was the young lady that did my mani and pedi. She was very pleasant and she wasn't rough at all. They have so many different nail polish, gel polish, gel x..etc. There are many pedicure chairs and nail techs. Appointments and walk-ins are available. I didn't take any pictures lol next time I will.