Disclaimer: I am not, nor was a resident of the Lorelton. I am the granddaughter of a long-time…read moreresident. I'm surprised to see negative reviews here and urge anyone reading this to see the place, meet the team, and talk to residents. I think you will conclude that this is a special place that really stands out compared to the for-profit options in the area. I'm sure it isn't perfect, but it's absolutely the type of place, if home isn't an option, where I'd like to live. This place cares and is genuinely home to the residents. You can see it in the artwork on the walls, the front doors of each resident's apartment, and the community that you see in the dining room and activity center.

This place should be ashamed of the care they give their residents. I would never recommend the…read moreLorelton to anyone with a family member who needs to be placed in a assisted living situation. Look somewhere else. My poor grandmother with severe Alzheimer's was there recently for a short respite stay and the condition she was in when I picked her up was disgusting and appalling that any human being would have to live like that. She had been sitting in her own urine and feces for hours that when I got her home she had sores and a red rash developing. I actually left her wheel chair out front of the facility because the smell coming from in was atrocious. Her room smelled like a Porta potty and the floor was covered in feces. She had bags of clothes wrapped up in her closet saturated and urine and feces as well. Then I go to the bathroom to gather her belongings and there is a urine stained diaper sitting on the shelf along with the rest of her clean unused diapers. My heart sank, I could not believe what I was seeing. I just can't imagine what else she might have gone through especially not being able to speak up for herself. I filed a complaint at the Lorelton but haven't heard anything since. I just can't believe the amount of money we paid to have her there, that this is the type of care she received. This is just plain elder abuse and neglect.

My mother was in Memory Care as her main residency with Assisted Living Day activity participation…read morerequiring transporting to those activities. On her 17th day there she was being transported to an activity in the dining room where she was ambulating with her walker, unassisted with other memory care residents. She was NEVER to be left unattended while walking. Upon making a U turn off the elevator in their lobby, she suffered a hip fracture and dominant elbow fracture with laceration to her arm. Lawsuit in progress so cannot give more details. All I can say is do yourself a favor and keep your loved ones home.

A great community for your loved ones! The amount of care and positive attitudes the staff provides…read moreis amazing. Jen is very knowledgeable and helpful when it comes to the entire process of moving your loved ones in. I highly recommend this community.

We moved our dad here after a rough start with another care facility. I have been impressed and…read moreoverwhelmed (in a good way) with the incredible compassion and care that has been provided to my father. The facility is clean and inviting, and my father reports that the food is good. The staff is very caring and attentive, calm and always gracious. I love how they interact with all the residents!

This place is sketchy at best. Call-lights were not answered, my mom wasn't given pain meds on…read moretime, staff was argumentative. Overall terrible experience.

My experience was horrific. The room was not cleaned daily. When I visited my husband, the same…read moredirty towels and glasses were in the bathroom from the previous day. My husband was not bathed daily nor was he changed from dirty bed wear daily. Blankets were often dirty and I had to request clean linen when I arrived. The staff was often short and inpatient with an 83 year old man there for therapy. When you request medical records, it should not take 3+ messages left before someone tells you the records are ready. And no one tells you they only accept CHECKS for payment -- not cards. Do not put your loved ones in his place -- my husband never recovered, was taken from this place to the hospital and passed away. I would give a rating lower than "1" if I could

My mother moved here in February of 2021 after my father passed. She was in independent living…read moresection until August of 2025. She is now in Assisted living section and is getting great care. Her apartment is renovated - the food is quality and the staff is loving and friendly. The facility is not big - it is good for my mother who enjoys a smaller atmosphere.

Thank you to Cindy and her team for providing for My wife's…read moregrandparents. Their quality of life was superb with your services. For that, I am beyond grateful. This is level of care that you wish for all your loved ones.

A big thank you to Cindy for having a wonderful agency that truly cares about helping! Cindy you…read morereally helped me with my cousin when I did not know where to get quality care. Carolyn was an amazing worker and friend who went the extra mile to keep my cousin safe. This wasn't an easy job. I can't thank you both enough!

The therapist was so knowledgeable when it came to pelvic floor dysfunction. She took time to…read moreexplain everything to me and was very passionate about what she did and what she knew. She works out of her home and so it's a very tranquil environment.

Over the past fifteen years I have been to a number of physical therapists, seeking relief from leg…read morepain and help with balance difficulties. Holly is by far the best therapist who has worked on me. She quickly diagnosed my problems, explained the issues clearly, helped me know what was wrong and what I needed to do to get better. I can't say enough about her caring, helpful, manner and her amazing knowledge and expertise. If you choose to place yourself in her care you will be grateful and you will find relief. She is a wonder. Thank you Holly.

When my wife needed care on Memorial Day, Heartland's "After Hours" care number promptly connected…read moreus with one of their Registered Nurses . . . within a half hour (!) of our conversation. When Melissa arrived, she immediately surveyed the need and assured my wife and me that she'd be readily able and willing to complete every detail appropriate. After an hour or so, my wife was thoroughly attended to and ready to comfortably return to a safe and sanitary condition -- and all while my wife's concerns disappeared! Thanks, Melissa! We hope we didn't ruin your holiday family time. Joe and Winifred Annechino

To all those who supported us throughout my Mother's Hospice Care, we can't thank you enough! The…read moreprofound impact of the human connection, the special Nursing Care and the the amazing Nursing Assistant Care, sustained us through the most difficult time of saying goodbye to our Darling Mummy. The comfort you offered and your commitment to care was the very best! We are so very grateful for all that you did, and continue to do for others! J. McAllister

Sarah is super caring and invested in helping you find relief! I'm grateful that she accommodated…read moreme despite some logistical challenges. She brings many years of experience to the table. I would recommend her!