I just would like to say that Terri Jones who works for Jacob is amazing…read more Trying to navigate the senior care system and options for my mother this past summer would have been much harder and stressful for me and my family had we not have been recommended to use the NKY A Bridge to Better Living folks. Terri took our request and in short order had all the information she needed to help my dad and my family make a life changing decision for our mother. Professionals and so careing and efficient in what they did for us and others we now know. Terri you are amazing and thank you so much for what you have done to make this very stressful process a bit less so. I can not say in words how much these folks and this organization has done for us. I recommend them to any that need help working through the process of care for you older loved ones! Thank you Terri Jones for you kindness to my mom and our family!! Parker Barbour son of client Pat & Gene Barbour

Great skilled nursing rehab stay. Everyone says it is good!…read more I felt like my dad was safe there. Good staff retention.

Arrogant medical staff. Medical staff made treatment decisions based on intake assessment instead…read moreof evaluating symptoms that occurred 3 days post intake. No doctor or nurse practitioner bothered to evaluate the patient when she was complaining of extreme pain before making medication decisions, and ignored recommendations from hospice nurse. Arrogant LPN who asked patient to state her pain level from 1-10, and when patient replied 9, the LPN said "you don't look like you're a 9." Definitely a "we know best" philosophy that does not prioritze the patient. When patient was being cleaned by nurses, family was subjected to listening to patient screaming "I hope you are killing me because I can't take any more of this." Horrific experience. We moved her to the nursing facility at the Kenwood Senior Star where she had wonderful, patient centric and empathetic care. What a mistake to subject our mother to MPL.

I cannot say enough great things. Thank you bayley for making a difficult time, comforting…read more Upon admission, staff was on it. Noticing things immediately, encouraging fluids, getting a meal tray, finding an issue with skin integrity and handling it immediately. I can leave mom without massive guilt. And Missie, the social worker. She has been amazing and had gone out of her way to deal with our difficult and demanding family. She recognizes that we all just care about our mom and had gone way out of her way to assist us in finding long term placement for mom. My only wish is that they had a long term bed available for my mom but I certainly get why they don't. This place is amazing!! And I don't want to leave out therapy. They got my mom mobile again through a difficult and painful injury with a side diagnosis of alzheimers/ dementia. She can refuse and be difficult at times but they never let her quit.

social worker is very nice. Other than that, buyer beware. moved my aunt to a memory unit. We were…read moretold primarily because she doesn't eat and they can't allow her not to eat. we were there for a day and a half covering about 6 meals. NOT one time did anyone come to ask her about eating or bring her food. When we moved we were told would get help from the maintenance staff then they came and said they weren't working that day. we would oss them in the halls later. Not at all impressed except for Mike.

The SEM Community and especially the Haven have been a godsend to our family and parent. After my…read moreparent left the hospital, Sem Haven Rehab center took great care getting them back up on their feet and walking again. It was determined that my parent was in the beginning stage of dementia, so we have decided to keep our parent there, so they are safe, properly medicated, and cared for. I believe the SEM community is suffering through COVID like most care centers across the US. I am happy they keep our family posted on the number of cases and are doing their best to stay fully staffed.

I generously give this place 2 stars because the Physical, Speech, and Occupational therapy here is…read moretop notch. Unfortunately the staff is not fully vaccinated and Covid has run rampant among the staff. Which resulted in my sweet mother's death. Yes, the un vaccinated staff killed her. Mom had a will to live but Covid was too much. Also due to the Covid dancing among the staff they were severely short staffed. We pulled our mom out after realizing they had only 2 staff members on shift for 15? Memory care patients? Disgraceful. I hope on judgement day those unvaccinated staff members see who they killed, a sweet, kind, gentle, vaccinated woman who had more life left in her. You should all be ashamed.

We have two loved ones at Ivy Knoll, and they have been residents since 2016…read more We looked at many other places before deciding on Ivy Knoll. It provided the best value, but more importantly, the staff is excellent. From nursing to maintenance to dining to housekeeping, the staff there go above and beyond. They treat our family like family, and they have come to be extended family to us, and very important partners in care. We have the ultimate trust and respect for the staff, and that makes all the difference in the world when you are looking for someone to care for a loved one. We feel like our family members are very safe and loved there. In regard to recent events with Covid-19, the staff is diligent in following Ky State Rules and Regulations, and did an excellent job keeping the residents entertained while on state mandated "lockdown." We could not be happier having Ivy Knoll as our partner in care!

I would NOT recommend this facility!!! My dad was there for several years and died infested with…read morescabies. It was passed on to my 85 year old mom and the facility denied any wrong doing. We filed a notice with the state. We spoke to another resident's family a few months after my dad died and their family members had also contracted scabies. The staff who took care of my dad in the back was absolutely wonderful. Can't say enough good things about them. The management is another story.

My brother is a resident at Artis. He has severe dementia and is very happy there. The nurses and…read moreassistants have always been kind and very considerate of each person. I would highly recommend having your loved one live at Artis.

I can't say enough good about these people. They exceeded my expectations in every way…read more Compassionate, helpful, professional, caring, efficient -- they were wonderful to us during my wife's hospice time.

I had many experiences with St. E's hospice when it was at the hospital. My father-in-law and…read moreboth my grandparents were patients in hospice and they received excellent care. I have only one experience with the off-site hospice. My mother suffered for two years with inoperable colon cancer and died in 2007. I cannot say enough about the travelling hospice staff, they were god-sends. They were compassionate, professional and helpful. When the end came, I was grateful to the travelling staff who were so good to my mother and my family. That said, the staff at the physical hospice were a totally different manner. Mother had been told by the travelling nursing staff that when the time came that she felt that it was time, that she was to call and come in. She did just as she had been instructed. She called the hospice and then called me to come and get her. She signed all the forms and instructed the staff that I was the contact person since I was her only child and I was the person who brought her in. This was at 2 AM in the morning. At 8:00 AM in the morning I got a call from my mother's younger sister. She had received my message about Mom and gone first thing over to the hospice and discovered Mom crying uncontrollably. She had been told by the social worker that, and I quote, "She wasn't dying fast enough" and that as the nearby nursing homes were full, she would be sent to one in Pendleton Co.! She had only been there 6 hrs and she was being told that she wasn't dying fast enough and would be shipped like a sack of rotten potatoes to a nursing home in another county. The staff had no explanation why they would spring such information on a dying woman without calling in the family member who brought her in. There was no excuse for telling a woman whose cancer was so severe that it not only was attacking every organ in her body but was literally breaking through the skin, a woman who at 5'6" only weighed 65 lbs. that she wasn't dying quick enough. Long story short, my mother died in my home with her family by her side. I only wish that in her final days that the in-house staff of St. E's hospice could have treated her with the kindness and dignity she deserved. Were I rating the travelling staff, I would give them a 5. The in-house staff at the physical hospice, I would give a 1.

Dr. Mike and Marcus have been so helpful and informative. They have helped me with movement and…read moreflexibility while I deal with osteoarthritis in my knees. Much improved! Highly recommend.

I normally don't like leaving bad reviews, but I believe senior care is too important to not do so…read more This company does not follow up on their care providers like they say they do. Our provider was a now show, and, after 30 minutes, we called, only to get an answering machine. They returned that call more than 3 hours later. Luckily, we were able to find an alternate caregiver, a family friend, to come help. My mother, 91 years old with dementia, was in bed almost 2 hours later than normal, soaking wet. My wife kept trying to call, and, finally talked to the owner. His solution, especially after already having someone on the way, was unacceptable. There is no excuse for not following your own call in procedure that you sell yourself on. This company cannot be trusted to care for the elderly.