Although this is a very busy office ( they do allergy shots here) the staff are very pleasant. Wait…read moretime was minimal and I liked Dr. Claudia Gaefke. Very personable, and thorough . My only complaint is with the IT department .It is great to be able to fill in forms as a new patient before you get there but if you can't download all the forms -you still have to get there early to fill them in. My reminder for my appointment showed up on my phone an hour later than my appointment . Mnnn.

I've been going to this practice for like 20 years. In December, I was approved for AHCCCS to cover…read moremy transportation. I am in a wheelchair and went through a great deal of effort to get there today to be told I couldn't be seen because they don't take AHCCCS. I told them that AHCCCS doesn't do secondary billing so they would only bill my primary. Nope they cover you for medical too so nope even though we won't bill them we can't see you because you have AHCCCS. I have never felt so discriminated against in my life. Plus, I'm sick from my infusions and needed to see the Dr but no, now I have to start with someone new and go in to get established. This just isn't right.

Dr. Todd Hrabak, is an excellent, Doctor, who truly is empathetic to his patience pain and…read moresuffering. He takes the time to listen, and does a thorough examination. I have never felt rushed, and from my first appointment, I have felt relief of my discomfort, that has really improved, with his treatments. Dr. Hrabak has recommended me to an ENT, also, which at times I have needed to see, but also he makes certain of his, diagnosis and treatment are effective. Dr. Todd Hrabak, has always been able to help with my allergies and sinus issues. He has, through his Knowledge, to figure out, diagnosis that relate to seeing my family Doctor or a specialist in that field. He has a great staff and assistant. I would give 10 Stars if I could. Thank You, Dr Hrabak.

Only one star do I give this doc. So disappointed in the time that I wasted at this practice only…read moreto learn that we have so many better options here in the Valley and Surprise. I tried time and again to give him and his practice benefit of the doubt but was repeatedly disappointed. Other offices I now see allow for immediate computer check-in and shots administered within 2 minutes of arrival with pleasant, efficient smiling faces. Lastly, never had any reactions from Hrabak's immunotherapy which now makes me see that I wasn't ever getting the proper dosage. Never had any improvement after two years of diligent attendance. I hate leaving negative reviews but once in awhile consumers need to be advised. Finally, I personally found Dr Hrabak to have missed the mark on many points.

I went there today and met Liz and Stephanie.They were very knowledgeable and helped me. I am…read morealways satisfied every time I go there. Great staff also the girls are so nice They make me always feel welcome and comfortable. Angela Selby

Soooo based on great reviews, my experience wasn't so great. The staff is very nice and friendly. I…read moredecided to try this new place for my continued sinus problems, they did a CT scan and told me I would benefit from a ballon sinuplasty procedure. So in comes the "coordinator" and explains it then insurance issue comes up. I was given numbers then my insurance would cover some of it based on not meeting deductible. I went ahead and scheduled it, because after all this procedure would correct all my sinus issues. I called my insurance and they said it was out of network and then said it also requires pre authorization, which no calls have been made for it and it would be in a couple of days. I was perplexed. The coordinator would say well if insurance doesn't cover it we will work to out! Meaning would be stuck with a $6,000 procedure and have to pay it. I didn't feel comfortable with it and canceled. I got a 2nd opinion from in network ENT and told me it was an up sale and it would not have worked for me. So do your research and call insurance first. My insurance company said I made a good decision and didn't need any procedure. Just good nasal sprays etc. And my doctor said I don't have any narrowing or inflammation like they said.

I had to have a couple of skin things checked out. The doc was friendly and made me feel at ease…read more Took care of my issues. The office was pleasant and the staff was friendly and efficient. Will go back if needed.

My spouse and I went to Dr Updegraff and were charged both our Medicare deductibles in March…read more That's never happened to us before or since that appointment. We have always paid gradually over time of the other appointments we had. I stopped by the office asked to have biopsy results faxed to another dermatologist office in Tucson as well as called ahead of time of his appointment, was assured it would be there and at the appointment, no fax had been sent. We are thoroughly over ever going back to Dr Updegraff again. Neither the doctor or his staff seem to have it all together.

Helped with my allergies and staffed worked with me and my insurance to get the medication I needed.read more

Lots of communication issues here. I've missed two appointments due to them having a different…read moredate. I confirm and still have issues. Now I was called and emailed about a medication that was approved and scheduled the appointment to receive it but as I'm going through my appointment I'm told they have no idea what I was talking about. I had signed paperwork and emailed them back on the medication request and I guess they didn't check their emails. So I'm upset I had to my day and money wasted on a routine visit that I was very clear on the purpose of my visit was. My honest opinion just go somewhere else cause I've had issues non stop here

Such an outstanding team! After a few months of seeing them, I have been able to notice a world of…read moredifference! They make you feel like you are part of the family!

From the owner: Allergy testing and food sensitivity tests are powerful tools for fostering a healthy body…read more The team at AFC offer various tests to reveal nutritional deficiencies or allergies in patients that may contribute to indigestion, malaise, and chronic inflammation. In order to elucidate possible allergens, we use a wellness panel that identifies several common factors that are not usually requested for routine labs. We also provide allergy testing for environmental and food triggers that contribute to musculoskeletal and neurological hypersensitivity. Once the testing is complete and we have a full understanding of what is making your allergies flare up, we will use a combination of therapies to relieve your symptoms and change your life.

Front office very nice. Want to say how pleased we were with Nicole Surman and her assistant…read moreMackensie, they both listened and asked questions, also told you what they needed to do and made you very comfortable. Very pleased with the service.

Had a great experience today with affiliated dermatology with a procedure, May was wonderful made…read moreyou feel right at ease. I was sure that it wasn't nothing major, but when you've never gone through a procedure, removing suspected moles, she put us right at ease. Thank you May and Dr. Zaki.

Dr Updegraff is a competed caring and friendly doctor. His office staff is competent and friendly…read more The office is clean and well furnished.

Simply the best. If you want incredible expertise and true professionalism this clinic is as good…read moreas it gets. Thank you for your amazing care today. DaveB

FINAL UPDATE- I just received a call from a wonderful lady, Chris. I forgot her title but she spoke…read morewith Dr. Maddox and after reviewing all the notes of ALLL my calls she was able to fix the issues with the billing department and insurance beyond my expectations! After 6 months we can put the case to rest. As I had assumed it was all the billing department (and also my insurance company) and not their staff. My insurance company had also given me two different answers so I believe my insurance company did the same to them and that's what kicked this whole thing off to begin with. AAAI is under new management or changing management from this billing department and trying to get it up to the standards their practice strives for and with insurance companies "changing their minds" I'm sure it has added to the difficulty of their job. I am extremely satisfied with the outcome and that we can continue to see Dr. Maddox. We really like him so that is a huge plus in my eyes. So the take away from ALL of this is that the staff there has continually been amazing and done their best to fix this but was constantly limited by the billing company. I can wholeheartedly recommend them. It looks like they are getting the billing under control. I've updated my "Stars" to reflect the care we have received in house which has always been a 5! If you've followed my story, thank you and I hope it has been helpful. (Had to delete update 2 in order to fit final update) UPDATE- after I told Toni I'd be writing the Dr and posting on Yelp, she called me back same day (first time ever like I knew would happen) and are now saying I'm 100% responsible because my insurance, whether deductible was met or not, does not cover the shots. THEIR OFFICE is the one that told me they were covered 100% after I met my deductible! Or I would not have done it yet! So now I'm waiting on a call back from the billing manager (the one they've refused me contact with until now). I cannot believe this... I will update again after speaking with the billing manager. It took 5 months for them to come to that "resolution". I will be fighting this. Original Review- I absolutely love the front of house staff and my son's doctor, Dr. Maddox. He is knowledgeable and wonderful to use, so I don't want to take away from that. My problem is with the billing department. My son needed allergy shots ($2k+) however, if you've met your deductible with my insurance, it's covered at 100%. I called weeks before our policy renewed and asked to clarify multiple times that they would be billing my insurance immediately since it was going to renew soon and I didn't have $2k on hand. I was assured all 3 times by the nurse I spoke to that they would. Soon enough I get a bill for $2k and the submit date was the exact day my insurance renewed! So they billed me the full $2k. I have called and gone in person over 5 times. Each time I am told something different and they've even gone as far as lying saying they've resubmitted it and just waiting to hear back from my insurance which I was later told never happened by another person at the office. Toni has been the one I've been in touch and she has failed to call me back at least 3 times. Each time I'm told they will be forwarding the information to someone else to "make a decision". I've also been offered a 20% discount! So I'd only be out $1600! That is absolutely insane. They said something on the bill needed to change before they could resubmit it, I said "yes the date needs to be changed". That was ignored. Toni has done nothing to continue to follow up on my case. Today after calling her back 3/4 weeks after she promised to call me back said that the billing manager is still trying to come up with a decision.. I'm not sure what decision needs to be made? It's like they are doing everything in their power to NOT solve this issue. Even after she promised to call me back by the end of the week, when I have to call back, her excuse is still "nothing has changed", even though she assured me she'd call me back either way. They send an email to someone (refuse to give me the name or info of who) then just drop it and not call me back as promised EVERY TIME. It's been 6 months since I started this, they send me bills monthly. I can only imagine how much money people may be losing because of their lack of effort or care. I will be emailing my son's Dr personally next and hopefully between my Yelp review and that, MAYBE they will actually do something about it. Absolutely worst billing department I've ever dealt with. Toni specifically has been the worst. I hope they find someone more competent for the job.

Had an appointment here for my son with Dr.Casper as recommended by our pediatrician. I got a…read morelittle lost by walking in the wrong entrance but I was redirected! Wait time to get in a room was not long at all. The staff was kind and patient with my wiggly 18 month old. Overall a good experience here!