This was one of the worst and most frustrating dental experiences I have ever had, and I would strongly caution anyone considering this office.
During my visit, essentially nothing was done. I went in expecting normal dental care, including a routine cleaning, but the office refused to provide a regular cleaning and instead insisted that I needed a deep cleaning. I declined the deep cleaning because I was not comfortable proceeding with it at that time. As a patient and paying customer, I believe I should have a say in what treatment I agree to receive, especially when it comes to a more involved and potentially more expensive procedure.
Rather than respecting my decision and discussing reasonable options with me, I felt pressured to agree to the deep cleaning. When I declined, I was met with an attitude that made an already uncomfortable situation even worse. I did not feel that my concerns or choices were being respected.
What makes this experience even more concerning is that after the visit, I discovered that certain services or procedures appeared to be documented or billed as though they had been performed, even though, based on what actually happened during my appointment, I do not believe those services were done. Considering that very little was actually done during my visit, this raised serious concerns for me about the accuracy of the billing and records.
I was also uncomfortable with the lack of communication about what was being done or considered during my appointment. Patients should be clearly informed beforehand about any procedure, why it is necessary, what alternatives are available, and what the cost may be. No patient should feel pressured into treatment they have declined or feel like they are being treated poorly simply for asking questions or making their own healthcare decisions.
This was not just bad customer service. It was a serious lack of transparency, professionalism, communication, and respect for patient choice. I am now having to carefully review my records, billing, and insurance information because I do not feel confident that what was documented accurately reflects what occurred during my visit.
Based on my experience, I would absolutely not return to this dental office. I strongly recommend that anyone who has been treated here review their itemized bill, dental records, and insurance Explanation of Benefits carefully and make sure they understand exactly what was performed and what was submitted for payment. read more
