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    OakTree Supply

    3.6 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    6 months ago

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    Lowe's Home Improvement - This Lowe's is pretty low

    Lowe's Home Improvement

    (20 reviews)

    $$

    This location is great as it's located around many of the shops in Southwest Fort Wayne. I find…read morethat it's difficult to get assistance when shopping as it's hard to locate crew members. They do have some clearance items, but you really do have to hunt for them. Overall, their quality of home improvement is better than Their competitor Menards down the street. Prices unfortunately are on the higher side often. You can find it cheaper if you want to buy it online or at another discount home improvement store. When you're in a pinch though this is a great place to go for home. Improvement needs. Come spring. We often come here to buy bags of mulch, which is cheaper than having it delivered.

    10/24/24 1:30PM. Like any of the big box store trash every…read morelocation is a crapshoot. This Lowe's has been hit or miss for me, but floor staff are generally polite and helpful. Today however, management really dropped the ball. I go to self check out to purchase approx. $300 in items. Ring everything up, all is normal. Electronic payment is approved and I select that I'd like both email and paper receipt. Then suddenly I'm back at the main screen like nothing ever happened. No receipt. No email. Huh? Clearly something happened and the sale didn't go through. I ring everything up again but as I go to pay some nagging thing in my brain urges me to check my bank account first. Sure enough my account is negative $315.66. There's the Lowe's charge right there at the top. So I call the associate over and explain the situation. She logs in and prints the last receipt, which coincidentally happens to be near the same amount I was charged. But upon reviewing the items I recognize that this is not my receipt. The associate is clearly at a loss and offers to call her manager. Her manager arrives and was polite and helpful but ultimately could not discern why my transaction didn't show in their system's history while my bank showed I had been charged. So she offers to ring everything up and charge another $315 to my account, assuming that the first charge will fall off eventually and if not they can facilitate a refund. I mentioned that this solution assumes that I have a spare $315 to spend on the 2nd transaction and that I'd prefer to find another way. So she escalates to her manager, who is apparently the assistant store manager. Sandy I think? This is where it got interesting. She shows up and is belligerent and unprofessional throughout the entire interaction. Her employees explain the situation to her and her response is, "the only way you're walking out of here with this stuff is if you purchase it again" I explain to her AGAIN that I've already paid and can show her the bank statement demonstrating as much. She proceeds to patronize me regarding the nature of bank holds. I explain to her that I worked for years in a bank and understand holds quite well; and that she is assuming that this charge will fall off of my account with no evidence whatsoever; and while she obviously has no problem gambling with my hard earned money, I'd rather not. I reminded her that this was some sort of system failure on Lowe's part, all I was guilty of was giving them my money. She abruptly says "no it wasn't" and proceeds to continue arguing with me by simply shaking her head and repeating the word "no" anytime I speak. She went so far as to say that I had not been waiting for my receipt for 30 minutes because she had only been called "3 minutes ago". Apparently she never mastered object permanence, and was struggling with the idea that an entire world existed for hours before she showed up. When I offered to show her some timestamps her fellow manager (a tall younger gent with glasses) jumped in to save her saying that that wouldn't be necessary. This? This is the lady that you guys decided was upper mgmt material?!? Wow! I have now left this Lowe's, empty handed and $315 poorer. Needless to say I will dispute the transaction directly with my financial institution and never go anywhere this Lowe's again. Not until and unless they completely overhaul their management team and choose to invest enough in their tech to prevent these situations. Read the other poor reviews. I'm not the only voice here expressing dissatisfaction with upper mgmt at this location. Clearly a trend.

    OakTree Supply - hardware - Updated May 2026

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