Lexi, Mary, and Matt were extraordinary people to work with. They were able to get me over the…read morelittle bumps in the road so I could live in these wonderful apartments. They were responsive to my questions and went above and beyond to ensure I had a great experience from the logisitcs and paperwork of moving in until move in day. My kitty and I even appreciated the little gift waiting for us the day we moved in. I love living in my new apartment.

This place is an absolute train wreck. First, this complex is NOT accredited with the BBB and for…read moregood reason. PLEASE save yourself the hassle and look at reviews from multiple websites not just google. The management and staff constantly turnover so there is never anyone in the office who has an ounce of a clue what they are doing. It seems like every month we have a new property manager who is just as unhelpful as the last. I went to speak with the current property manager, Brianna, who not only tried to kick me out of the clubhouse that I pay to utilize because she didn't like that I was upset and frustrated with the living conditions. But then proceeded to insult myself and her residents, implying it was beneath her to live in these apartments. I have been having issue after issue due to the incredibly poor quality of the buildings. I have even had previous maintenance men explain to me that the construction company was doing such a poor job building that they were fired. One building, building 12, had been condemned for almost a year before they started letting residents back into it recently due to major flooding on the right side of the building. Common issues in these apartments include but are not limited to: Incorrect electrical wiring causing fan speeds to be backwards and in some units, you have to pay comcast to come out and install a cable to the wall to be able to access internet. Some of the faucets are backwards, making hot water cold and cold water hot. Door handles fall off inside. The main door deadlock to the apartment is not secure (expect to have to tighten it every day). Walls paint will easily chip off exposing metal directly behind it if you even brush the wall a little to hard, then maintenance will refuse to fix it without sending you a bill. A/C units often break so expect to frequently have to call and wait on maintenance to come fix that. THE WALLS ARE MADE OF PAPER. Simple walking across the floor will sound very loud booming echo's to the bottom floors and you can hear conversations in other peoples units. Another big thing to note is certain people here get sympathy points and are allowed to break the leasing contract however others are not. I have put in well over 25 combined reports (20ish to the office before the curtesy officer and about 5ish since they got a curtesy officer) of my upstairs neighbors blasting music, screaming, and stomping/ jumping (which imagine how loud that is considering walking is a jump scare) between the hours of 12am and 6am. Per the lease, quiet hours are 10pm-7am and excessive noise during these hours is considered a lease violation. Of course due to the constant staff turnover there is no official documentation of complaints to the office leaving just the 5 with the curtsey officer who told us he doesn't always have time or isn't always awake to come confirm the noise, making the complaint a "he said she said" situation. Us on the other hand if we accidently leave our trash can out for a little too long we get a $25 fee. We have respectfully asked to terminate our lease due to a current safety issue between the upstairs ternate and I and to my knowledge, they will not honor it without charging us almost $4,000 to move. I have tried contacting corporate, who according to property manager, Brianna, received my call and contacted her rather than contacting me, the resident with the complaint. Brianna has also refused to give me an email to corporate to create a paper trail stating she would email them and CC me on the email. It has now been 5 hours since that conversation with no email. I went in around 3 hours after the initial conversation to check in on it to which she informed me it was more important to her to walk empty apartments then to help a resident get approximately 9-10 months of issues resolved by taking 5 minutes to write an email or to simply just give me the email.. Unless you really enjoy terrible management, constant problems, beaten down apartments, lies, and throwing away money, I do not recommend Kittle properties!