Lack of water- on going issue with weekly shutdown. Sometimes we receive notice, most times NOT…read more Never had this issue until this complex. Very inconvenient.

I would be weary of all of the positive reviews on here because the reminder emails the office…read moresends out to the residents (stop leaving your trash out FOR DAYS on your patios, stop throwing your trash out on other people's patios, stop entering people's patios, stop letting your pets poop/pee on your balconies/patios) and the posts residents write on the community board (people getting stuff stolen, kids constantly knocking on people's doors, people being unreasonably loud - like at all hours) paint a different picture. I wrote a review on Google about how HORRIBLE the apartment I'm in is on July 8th 2025 and corporate responded with a telephone # and email to contact them at on July 9th. I contacted them and like many others, got no response. Upon move-in, I had maggots in my freezer, there was suspicious brown liquid spilled all over the fridge, kitchen drawers were broken, A/C was leaking, the front door didn't close properly, the carpet is old, matted and dirty (I have to wear slippers or my feet will literally be grey). My front door leaks if it rains even though they've 'fixed it.' They came to spray for bugs but it didn't really do much, so I guess that is ANOTHER thing I'll have to take care myself of like fixing my sliding glass door, my clogged drain, and I gave up on my broken dishwasher (another thing they 'fixed' but it just broke again). You want to evoke your right to 'Quiet Enjoyment?' You won't get that here. My neighbors slam their front door literally all day. My windows shake in their frames, thats how hard they slam their door. I was told to document everything, so I've done that. I get woken up at 1, 2, 3 AM at least 3 times a week and then get woken up at 7am by slamming doors. Their kid runs around the apartment and screams; it's like Jurassic Park, I have dishes on my counter that shake from the running (I have all this on video for proof too). All of this for $1700, total scam. If you do decide to move here (may God be with you), pay for a covered parking spot. I've been here 4 months now and I already have 4 dings/scratches on my car. I've NEVER had this happen at any other apartment and I've been renting almost continuously since 2006/2007. My car is only 1 1/2 years old and was in PRISTINE condition when I moved in (I work from home so I only go out for errands and stuff) and when I do, I park far out, so I know for a FACT that they all came from here. One happened the first 3 DAYS I was here, and I hadn't gone anywhere else, lol. The manager is pretty incompetent and refuses to do anything about all of this, which is pretty frustrating to say the least. If your complex is having all of the issues I stated above YOU'RE OBVIOUSLY DOING SOMETHING WRONG. I know you can't control people, but I can't remember in recent history being in an apartment this bad demanding this much rent for such small square footage with 10 yr old appliances; its rambunctious.

Shortly after I moved into BCAH Apartments 2 years ago Tyresha asked me to write a review about my…read moreleasing experience. I wrote glowing review because things were different here then. However, I just took down that review. Because things have changed dramatically (for the worst) here at BCAH over the last 2 years. Lately, my A/C hasn't been working properly. I stopped by the management office Friday, March 6th at 5pm to let them know that my A/C was not blowing out cool air & to ask them to send over a maintenance man to take a look at it. The leasing agent went into the manager's office where the manager, assistant manager & another leasing agent were chit chatting. The leasing agent told the manager the issue with my A/C, wasn't (blowing out cool air). The manager did something on her computer & the leasing agent came back to me & said that the maintenance man would come over. I clarified with her that he would come over this evening. She said he was working on something & he would come after he's done (mind you it was 5p, and the office closes at 5:30p). However, if there's an issue with an A/C or header maintenance is supposed to come fix it...........even if it is after hours. At 5p Friday I put in a request for maintenance to come check out the A/C. The time is now after 2a Saturday morning. He's NO SHOW & I'M NOT SURPRISED........ I've lived here for 2 years. Maintenance & management used to be awesome. Ally & Tyresha don't give a shit about residents. All they care about is getting the empty apartments leased. There are so many empty apartments here........So if you're looking for an apartment, (I would keep looking). Before I moved here I lived in the worst apartment complex ever. After living here at BCHA , this is the 2nd worst apartment complex I've lived at.

I highly recommend Bear Creek at Harwood. Great location, well maintained grounds and friendly…read morestaff. Maintenance team is incredibly responsive. Great place to live and happy to call home.

Lived here for a year, homeless people slept in the "gym" area & had to cal the cops on a pair…read moresquatting across the hall from me. They busted out the lock and everything. I also saw a dog hop from someone's car and attack someone walking down the side walks. Lots of homeless people around the 711, smoke shops, storage places, etc. Lots of poop on the property and they had a drive by at the mailboxes INSIDE the complex a few years back. Also so close to the airport you can read the flight numbers on the planes. Terrible complex for the amount of money youre paying. Nevermind the pool parties that go well into the mornings.

My apartment is uninhabitable…read more My apartment has a plumbing issue that was painted over when I first moved in a few days ago. The water stain is growing and encompasses more than half the length of the wall, near the carpet. The carpet is wet from waste, and my apartment smells like manure. I am unable to use the toilet, electrical socket on the wall and enjoy the comforts of my home because I am fearful of the sewage smell and spreading of water. Do I really have to spend 16 months in this dump? Please help. (Update 9/26/17: please disregard Camden's response. The issue has not been resolved the last time I checked, which was this morning when I woke up. Until I am able to go home after work to see if the issue is resolved, Camden, do not say it's been resolved when is has not).

I am writing to share my recent experience following a burst water pipe in my apartment that caused…read moredamage to my unit and other residents units. I understand that management has recently changed, and I was hopeful that communication and support would reflect that transition. Unfortunately, my interaction with Natalie, the manager, was extremely disappointing. When I spoke to her at the office to better understand the next steps and asked if she could come view the damage, I was told that maintenance had already been there and that I should contact my insurance. She also stated she was at lunch and emphasized there was no reason for her to come view the premises. During the conversation, she told me she "was not going to hold my hand." That comment, especially during an emergency involving damage to my home, was unprofessional and unnecessary. It took a great deal of restraint on my part to remain calm and respectful during the exchange. I understand that procedures must be followed, but professionalism, clear communication, and basic courtesy are not optional they are part of the responsibility of property management. The way this situation was handled was unacceptable. I strongly urge ownership to address this behavior and ensure that residents are treated with respect and professionalism moving forward. If management does not change I highly recommend anyone considering to move to this property to reconsider.

My AC has not been working properly for 17 days. Service has been negligent…read more This weekend the temperature in my apt was from 82 - 86 degrees. I have put in 5 work orders, communicated more than 15 times and I am still sweating in my apartment. I have had to pack up my daughters and my dog and stay with friends overnight, so it was safe. I don't have extra money to get a hotel. They issued me a portable ac more than a week after my ac stopped cooling. That didn't help enough to dip below 80. Still unsafe and uncomfortable.They have offered no other solution or relief for me and my daughters to be in a safe and comfortable place. Father's Day weekend the AC was not working. Saturday, I called the emergency number for assistance. The guy told me he would eventually get to it and that they didn't have to come out until my ac was at 90 degrees. The next day, it was back up to mid 80's. I messaged property mgmt and they responded that it could wait until tmrw. I had to pack up everything again and find somewhere else to stay. Currently going on 17 days (full documentation) living in a hot 1 bedroom apartment, while paying too much for rent. The leasing agents are great but they have to follow the Busboom Group policies. This company treats their tenants like 2nd class citizens. They only care about making money. Most of the tenants all share the same thoughts. I will refrain from discussing the towing policies, the pool being closed all last summer, marijuana smoke and their refusal to get new appliances when they fail to work properly. This place is very petty and retaliatory. If you cross them they will make your stay with them as difficult as possible. The most telling part for me is their lack of accountability. They make mistakes frequently (which is okay) yet you will be the one that pays for their mistakes. Every . Single. Time. They will find a way to profit from their tenants and make their money. I can't wait to move out of this place.

Living at Creekwood Apartments on Pioneer Road in Irving, TX, has been an absolute nightmare. I…read morelived there for three years, and the experience was completely unsatisfactory. For starters, there was hardly ever any hot water. Multiple complaints to management went unresolved, leaving me to deal with cold showers most of the time. The dishwasher in my unit never worked--not once in three years! Despite submitting maintenance requests, nothing was ever fixed. It's clear that management has no interest in addressing basic maintenance issues or providing a decent living experience for their tenants. On top of that, the property feels completely unsafe. Packages were frequently stolen, cars were broken into, and I even heard of motorcycles being stolen right off the property. The lack of security is alarming. If you're considering moving here, I strongly urge you to think twice. Between the lack of basic utilities, unresponsive management, and the constant feeling of insecurity, this place is not worth it. Save yourself the headache and look elsewhere. Do yourself a huge favor and move to Las Colinas u will forever thank me. Entire different world on that side of town.

I reported my air conditioner not working and Jose was here first thing to fix it. You saved me…read more You are always so welcoming and friendly. You fixed it in a flash. I'm so thankful for you.

I love these apartments!! With new office staff things have been going up and great here!…read more John Bryant (in the office), is so generous and helpful! Always kind and willing to go over and beyond for the residents. I really appreciate him! If you're considering moving in COME ON! YOU'LL LOVE IT! -Resident; Sandra Powell

I'd honestly give them 0 stars if I could. When you're signing the lease they have you write them a…read moregood review before you've even stayed with them. They're a whole mess, new management/owners every fews months. Maintenance never comes when requested and will just put the requests on the app as completed. When you send it again, they just ignore it and you never get an update on it. They will then try to charge you when you're moving out for the smallest things and when you ask for any type of pictures or proof they ignore you. DO NOT MOVE HERE!!!!!!

I have lived in this community since I moved to Texas in 2019. I noticed a lot of complexes had…read moretrending issues with water (leaks, frequently off or flooding), parking (unrealistic rules, towing and lack of), trash and maintenance response. I found the reviews of this property did not note any of these issues. I've lived in the back in a studio, upfront on the second flr in a 2b2b and now first floor 1bd. I had the pleasure of starting my Palisades journey with the amazing Amber P (Ivan), the other young lady (Christian #1), Ms. Joni and Ms. Mekeda (Christian #2) who to me have been a breath of fresh air to our community. I've not had one issue come up and was brought to Mekeda's attention that was not resolved in the same day or soon thereafter. Christian is so awesome I've never had anything that he fixed need to be addressed for the same issue again. He's a hard worker and very respectful. They take the cleanliness of the complex, the safety and happiness of the tenants personal. For me the enforcement of the Trash policy is huge as there are those that still break the rules and wind up having their trash spread across the lawn by morning from the critters that otherwise wouldn't have access to it if it were put out at the designated time. We have a lot of dog lovers so I'm sure the dog park is appreciated. (I don't utilize it as I don't have a dog) I don't see me leaving anytime in the near future. I love my community, I have great neighbors and would recommend this community to anyone.

Christian is wonderful as a person and maintenance worker! Anytime I place a work order, he is…read morethere within minutes to an hour and doesnt leave until the problem is fixed. I try not to go to the leasing office very often, the manager doesnt have the best personality, but they try very hard to keep our grounds clean and maintain our laundry center. I love that we are a gated community and I feel very safe here, I dont see myself leaving anytime soon Shoutout to Christian for real!

DO NOT MOVE HERE!!!!! I lived at this complex for close to 4 years and the quality of the…read moreapartments have gone down tremendously. When I moved in, they kept hallway clean, the dog park clean, the pool clean, ect. Since then, they have stopped cleaning the complex, did an awful paint job, very seldomly do they clean the dog parks or trash out of the complex and even the management has left. I lived in 3 of the units there and the last one was the absolute worst. The first unit I lived in was fine, we had a very good experience during that time. The second unit I moved into had not been cleaned and there was a smell coming from the cabinets that never left no matter how much I scrubbed. One way I knew they did not clean was because there were dirty handprints all over the walls and the previous tenants laundry still in the dryer. The third unit I moved into was supposed to be one of their nicest ones. Move-in day they did not have the unit ready. We went to pick up our keys, had our truck packed and movers ready to help. Instead of our unit being ready, they had to scramble to clean the unit and change the carpets THAT DAY. We just sat around waiting for them to be done. When we moved in, all the baseboards had water damage and were never repaired only painted over. There was a massive wet spot on the ceiling of one of the units bathrooms that eventually became moldy and they only painted over it. The master bathroom had horrible ventilation and it grew mildew like crazy. And the worst problem was that our unit had roaches. Pest control had to come out almost every other month to set up traps and spray, and we even had the unit fumigated. That DID NOT help. To make it even worse, they are a mix of full size roaches and babies. I was hesitant to write a review because I did like previous management as well as the maintenance team however, upon move-out my fiance and I spent HOURS cleaning our unit. I have videos and pictures to prove the condition our unit was in when we moved out. The complex, or new management, is charging us to replace the carpets. That should be included for every new tenant, and I was under the impression it was because that is what we were told every time we switched units. That carpets would be changed. Regardless, like I said I do have pictures and videos to prove that our carpets were clean, no tears and no stains. This complex is extremely over-priced and you do not have any perks to show for it. They allow residents to throw massive pool parties where they throw food and chairs into the pool and turn the pool green. Then they never clean it so it stays unusable for weeks on end. They allow people to let their children use the gym equipment like a playground. Two of three treadmills, and the stair stepper have been broken and unusable for around 1 year and a half to 2 years now. And if you do not pay for parking you will most likely end up parking outside of the complex. It is supposed to be a gated complex, however the gate has been broken literally since I moved in 4 years ago. They will get someone to patch it up and it ends up breaking only a few days later. They make so much money off their tenants yet none of it will actually go back into the complex. Instead they continue to make cuts to the bare minimum things they do around the place to keep it "luxury." Whatever you do, DO NOT MOVE HERE.

Valerie is such an amazing addition to the avenue900 office staff. She is always kind and courtesy…read morewith every encounter. She recently helped us coordinate using the business center for my daughter's 1st birthday. And Valerie made it very convenient and hassle free to book the event there. The day of the event I even caught her scrubbing counters and doing other things to make it as clean and as best as possible for us on this special day. Valerie, my wife and I just want to say thank you for everything and for caring.

Did a walk through after move out and the mx guy said it was "the cleanest apartment he's ever…read moreseen, we won't get charged for anything". Cue $150 charge for a complete "stove resurfacing" for 1 cloudy stove top. But front desk told us it just got cleaned, and it shouldn't have been labeled as a resurface. Someone is lying to us. Aimee Boyle who handles the payments is rude and will not respond to emails or phone calls. I'm taking the time to write this review because of how rude Aimee Boyle is. Wear and tear doesn't exist at this property, you WILL be charged for something. I know someone else that lives at the property that already knows this is the case. Living here was ok, except for all the dogs barking and overhead constant stomping. But expect to lose your deposit and then some. What a business, scamming the people that decide to move out.

This account is under a different name lol but been here 3 months now, Gisselle is great. My…read moreapartment unit is perfect as well. The only issues here & why I didn't give 5 stars is due to the parking issue. 9 times out of 10 if you leave after 5 pm you won't find a parking spot inside the gate once you come back. My gate remote worked like once, and hasn't worked since. Then my gate code to let myself in hasn't been working either for the past 2 weeks. I wanted this to be my last apartment until I save for a house but with the parking issue I'm not sure sucks because the complex is beautiful.